VeronaLabs
Forum Replies Created
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Hi again,
Oh I see. We have been working hard these days and the new update will be realized in a week.
Thanks for your patience and understanding.
Best,
Hi @daedalon,
If you do not have any other problem with the plugin, you can ignore this error. Because it belongs to our previous version and occurs once, while updating to the new version, and it doesn’t cause any problem.
Feel free to get in touch in case you need anything else.
Best,
Hi,
Again, I’m really sorry about what happened.
We have been working quite hard, even on the weekend. We are fixing the issues and the new update will be available in a week.
Thanks for your patience.
Best,
Hi,
That’s good 🙂 I’m glad there are no issues now @motivmedia.
Could you please provide us with a review if you are satisfied with WP-Statistics or our services? That will help us a lot.
Many thanks, you too.
Best,
Hi again,
Thanks for your positive comment @christinejacks 🙂
It’s been 3 days since we released the update, so you can update it and let me know the result.
Also, if you are satisfied with our plugin or our service, it would be great if you could take your precious time and leave us a review. That will help us a lot.
Feel free to get in touch in case you need anything else.
Best,
Hey @paulrosee,
Awesome! Good to know that.
It would be great if you could write us a review. Could you please do that for us?:)
We are doing our best to reduce these problems with each update.
Have a delightful weekend.
Best,
Thank you so much.
We will do our best to improve our services.Best,
Hi,
Thank you for using our plugin.
We tried our best to fix the issues, and we released the new version yesterday.
Please update your plugin to v13.0.4.
Have a nice weekend.
Best,
Hi,
I’m very sorry for what happened.
We tried our best last week and release an update yesterday. Please update your plugin to v13.0.4.
Again, we apologize for this inconvenience.
Have a safe and nice weekend.
Best,
Hi,
Please take a look at the below screenshot:
https://www.dropbox.com/s/plbelepum3p29rd/screencapture-wp-statistics-local-wp-admin-post-php-2020-12-05-13_31_24.png?dl=0The gap is not caused by our plugin and it’s caused by your theme or another plugin.
Best,
Hi everyone,
Thank you for using our plugin.
If you’ve received this error while updating the plugin:
PHP Fatal error: Uncaught Error: Class 'WP_Statistics_Updates' not found in /wp-content/plugins/wp-statistics/includes/classes/class-wp-statistics-welcome.php:78
and you do not have any other problem with the plugin now, you can ignore it. Because it belongs to our previous version and occurs once, while updating to the new version, and it doesn’t cause any problem.Feel free to get in touch in case you have any other questions.
Have a delightful and safe weekend.
Best,
Hi @jbhphx,
I’m really sorry for the update issues.
We test all of our updates before releasing them. And about v13x, 200k users updated it and only a few of them have encountered some problems, and we are really sad about what happened.
We hope you could trust us again and give us one more chance. Because our priority is user satisfaction and we’ll do our best to make sure it won’t happen again. I want to offer you one of our add-ons to compensate, however, I know it’s not enough for the lost time. Just send us an email: hi@veronalabs.com
Again, we apologize for the inconvenience.
Best,
Hi,
Thanks for alerting us to this incompatibility. I’m very sorry for what happened.
We tried our best last week and release an update yesterday. Please update your plugin to v13.0.4.
Again, we apologize for this inconvenience.
Have a safe and nice weekend.
Best,
