Support » Forum Guidelines

Forum Guidelines

Last Updated: September 3, 2019

Welcome to the WordPress.org support forums. These forums are available to help you solve problems with WordPress as well as any themes or plugins hosted on the WordPress Directories. We offer these forums for free for all users of WordPress, in the hopes that they can join us in improving the quality of WordPress as a project as well as software.

If you’re new to posting, please read the FAQ first.

User Expectations User Expectations

Above all, users are expected to be kind, helpful, and respectful. Assume the best of people and try to make things better. Beyond just seeking solutions, users are encouraged to help others. If they know the answer to someone else’s question, it is greatly appreciated that they offer assistance. This is by no means mandatory, and no one is compelled to help anyone else.

Guideline violations will result in posting access being restricted by first being flagged for moderation. This will require a moderator to approve a user’s posts. This restriction is meant to be temporary, and will be lifted when the moderators feel the situation has been resolved. If a user cannot follow the guidelines after that, their account will be blocked from posting. Further actions (such as restricting access to WordPress.org as a whole) can and will be applied if necessary.

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Contacting the Moderators Contacting the Moderators

If a post needs moderator attention, there is a ‘Report this topic’ link on every thread. That will add the post to a queue moderators watch and follow up with many times a day. It can often help if you also add a reply explaining what you need.

If immediate action is needed, or the situation is not in a specific post, users should come to Slack and post in the #forums channel. (please consult the FAQ before contacting the moderators)


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Guidelines Guidelines

Warn About Adult Content Warn About Adult Content

Some sites contain content that is not suitable for a general audience or for viewing while at work. To avoid creating problems for anyone who is trying to help, please add NSFW to the topic title of the post, as well as tag the post NSFW, as a warning if a site falls into this category. Err on the side of caution. Some volunteers here work for banks.

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Do not spam Do not spam

The forums are here for providing users with a venue to get help with problems. In light of this, please refrain from using signatures, new topics, or responses to existing topics as a venue to promote your plugins, themes or services. Your WordPress.org profile provides you the means to add a link to your own site if you so desire.

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Do Not Bump Posts Do Not Bump Posts

Do not bump posts. Bumping a post to “the top” does not help a topic get noticed. The volunteers who try to answer questions look for those without replies first. If someone bumps a post, then it disappears from the ‘No Replies’ view.

We have a list of threads without replies. When a post is bumped, it becomes harder for it to be discovered and reduces the chances of getting appropriate help. Some forum helpers use that list to prioritise over other answered threads.

Moderators will delete bumps they find. This is in order to help posts get back into the No Replies listing, where they are more likely to get an answer.

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Do Not Offer to Pay for Help Do Not Offer to Pay for Help

Any thread that offers any service for money can be closed at any time. We are not against paid services but these forums are not the right place for them.

People may seek professional WordPress support from WP Jobs.

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Do Not Offer to Work For Hire Do Not Offer to Work For Hire

Don’t offer to work for hire in replies on these forums. Help on the forums should be given freely, as in beer.

The WP Jobs board is available for those seeking to find jobs.

We believe that people should be able to make a living based on WordPress, but the support forums are not the appropriate place for that.

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Do Not Post About Commercial Products Do Not Post About Commercial Products

For support of commercial themes or plugins, go to the official support channel.

In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.

Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.

Ultimately, the vendors are responsible for supporting their commercial product.

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Do Not Create Multiple Accounts (Sockpuppets) Do Not Create Multiple Accounts (Sockpuppets)

Do not create multiple accounts, aka sockpuppets. Sockpuppetry is often used for nefarious reasons, and as such we ask that you simply don’t do it. If a sockpuppet account is identified, it will be banned immediately.

If you are plugin or theme developer only, having separate personal and “business” accounts is acceptable for uploading code to the WordPress repo or for a very limited capacity of support of that plugin or theme. In that limited capacity that may not be consider to be sockpuppetry.

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The Bad Stuff… The Bad Stuff…

We need to keep the forums friendly, so, occasionally, topic content will be moderated. In severe cases, users may be blocked. This might mean anything from the light editing of some posts to complete removal of topics and deactivation of accounts. It should really go without saying, but the following are likely candidates for moderation or intervention

  • Do not post email addresses, ask others to post their email or solicit contacting people off of the forums.
  • Do not post login information, even test IDs and test passwords.
  • Do not post simply to request feedback on their site.
  • Do not post another person’s private information (job, gender, living situation, location, etc).
  • Do not ask for any kind of access in order to provide support, not even for plugins or themes.
  • Do not harass or abuse people. Do not go to their websites, do not pick out their home addresses, phone numbers, Twitter ID, Skype ID, Facebook, any social media accounts or ways to contact them and use it to ask for support. Only use contact methods explicitly given.
  • Do not abuse the ‘Report this topic’ or ‘modlook’ system.
  • Do not post spam and affiliate links, offensive posts, posts without content, or flames.
  • Do not post in all caps.
  • Do not ask for help regarding premium themes/plugins.
  • Do not abuse the @<name> mentions, they are not a tool to get faster responses.
  • Do not seek legal advice on the forums: We are not lawyers, and if we were we would then open our selves to liabilities.

Please note that this list is not exhaustive. Every post is judged on its own merits.

And that’s all. Enjoy your stay at the forums! Oh.. And, when you’re done, please mark your topic as “Resolved”. Thanks.