Frequently Asked Questions

Every forums system is a little different.

Last Updated: 10 March 2019

How do I create an account? How do I create an account?

In order to post or comment in this forum, you first need to have an account at WordPress.org. You can register at login.wordpress.org/register If you already have an account, then please bear in mind that we strongly don’t want anyone to actively use more than one account in parallel.

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Can I have multiple accounts? Can I have multiple accounts?

Although our guidelines do not allow the use of multiple accounts, you are allowed one company account that owns plugins or themes on WordPress.org, alongside your own personal account. The company account should only be the owner, and you should appoint individuals as the various roles used such as contributors, support representatives and similar.

Please read Using the Forums and Special Roles and Capabilities for further details.

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How do I find if my problem is already solved? How do I find if my problem is already solved?

You can search the forums for an answer before you post. All of WordPress.org has been indexed by Google, so if a search directly in the forum doesn’t result in answers, check in Google too (e.g. Google for site:wordpress.org/support widget).

If the topics you find don’t help you, go ahead and make your own post so you can get individual help.

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I have the same problem! Can I just reply to someone else’s post with “Me too”? I have the same problem! Can I just reply to someone else’s post with “Me too”?

We’d rather you didn’t.

Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will actually not be the same for another. Also it means someone else will get alerts for your problems and debugging, when they don’t need it.

We recommend everyone make a new topic, just for themselves, unless they are absolutely certain the problem is the same (like ‘I can’t log in to your service via your website!’).

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Where should I put my post? Where should I put my post?

The forum is organized in sections, with each forum having its own one-line description on the forum front page. Try to pick the section that makes the most sense and post there. You can start a new topic by clicking the “Add New »” button to the right of the section’s title.

Please only post once, so the volunteers don’t get spread too thin trying to answer you multiple times.

To post support questions for specific themes or plugins, visit the WordPress.org directory page for the theme/plugin first (i.e. Hello Dolly) and click on the support link to create a post. This will make it more visible to the author and making it more clear what the post is about.

If your site uses the hosted version over at WordPress.com instead of WordPress.org, please post in the forums designated for WordPress.com sites, where you’ll be able to receive help regarding your issue. If you’re not certain which version your site uses, feel free to compare the differences.

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What do I put in the title my post? What do I put in the title my post?

A descriptive title is best, as that will attract people who think they may know the answer right away. Generic titles are much less effective.

“Database error creating a new post with Plugin Foobar Active” is a great title. “URGENT HELP PLS!!!” is less so.

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What do I put in my post? What do I put in my post?

Include details about the hosting environment, WordPress install (plugins, themes, etc.), and the problem being faced when posting a topic.

If there are errors, copy them exactly, word for word, into the post. It’s best to include the full error than to summarize – sometimes wording is important. If a plugin was activated or a setting changed immediately before the error occurred, mention that and, if possible, exactly what steps were taken.

Be careful not to leak any privileged information (like your real name or email) if you’re not okay with those being public.

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If you can, yes. When a question relates to a specific site or page, and the site is publicly viewable, a link makes things faster to solve. This will allow people to see the issue and often leads to faster resolutions.

Keep in mind, links will not get removed any time later, unless in extreme circumstances. Google will capture posts, including any available links within minutes, so if that is a concern to you, please don’t link.

If you include the link in the field for “Link” in your original post, it will only be shown to logged in users, and Google will notcapture it.

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Can I include screenshots or videos? Can I include screenshots or videos?

Yes, but screenshots and videos cannot be uploaded. They can be linked to from places like ImgurCloudUp or YouTube.

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How do Tags work? How do Tags work?

The same as in your website, tags are ways we use to organize posts to attract the right helpers. They can be used to allow developers keep track of specific features, as well as the volunteer moderators to recognize repeat issues and escalate to core devs if needed.

That means your tags should be chosen wisely and carefully. The tag “REST API” would be a great for a topic about the REST API, while “rest” is common and largely unrelated English word and therefore not a great tag choice. Avoid very general tags, like “WordPress” and “problem” that don’t add any value.

Tags should be separated by commas.

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I need to post code. Is that okay? I need to post code. Is that okay?

Of course! Posting code in the forums can be tricky. In order for it to be formatted properly, the code must be enclosed in backticks (`). To do this, highlight the code in the editor and click on the “code” button. This feature behaves like blockquotes, and there is no need to mark each individual line.

When a large amount of code needs to be posted, like an entire php, css, or JS file, it should be posted on a service such as Pastebin or Gist and linked in the post.

If it’s more than 20 lines of code, we recommend you use those services, especially since they have syntax highlighting, which may point out the problem right away.

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How can I fix typos? How can I fix typos?

Users can edit a post for up to 60 minutes from the time of submission. After that, the post can only be edited by a moderator.

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Why did a moderator edit my post? Why did a moderator edit my post?

Moderators will edit posts when it’s required. If someone uses vulgarities, posts private information (like emails or passwords), or otherwise violates the guidelines, we will clean up the post. We also may edit a post to fix code samples, or correct a typo that completely changes the meaning of the post.

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What do I do if I posted in the wrong place or with the wrong account? What do I do if I posted in the wrong place or with the wrong account?

Either edit your post or reply to it and explain what was wrong, then use the report post button and a moderator will help. Please don’t abuse this, and keep in mind that most posts will not be removed.

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No one’s answered my post. Can I bump? No one’s answered my post. Can I bump?

Please don’t. Bumping (moving your own post to the top of the forums) actually makes your post harder to find for the volunteers, since it will look as if someone has already replied and tried to help you.

We have a whole section for ‘unanswered’ posts. If you bump, you remove yourself from that list. The best thing to do is be patient and wait. Remember, this is a volunteer forum!

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How do I find my posts? How do I find my posts?

A list of all posts and replies you’ve made can be found on you profile: https://wordpress.org/support/users/YOURID/

When you’re logged in, you can click on the “Howdy, Your Name” link found in the top bar for immediate access.

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How do I mark my post as solved? How do I mark my post as solved?

There’s a drop-down on the right side of the post for ‘status’, which includes options to resolve your post. You can also use the checkboxes at the bottom of the reply form, to reply and mark a post solved.

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How did someone else mark my post solved? How did someone else mark my post solved?

Forum moderators can mark any post resolved. Plugin and theme developers can mark posts resolved in their specific forum areas. They should have replied and explained why. If you think it’s not solved, you can just un-resolve it and ask again.

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My problem is solved. Will you delete my post? My problem is solved. Will you delete my post?

We don’t delete posts except under extreme situations. By that we mean there’s a legal problem with keeping a link, or personal, identifying, information was included in the post. Otherwise, we feel that leaving your solved post up will be helpful to the next person who has a similar issue.

Keep in mind, even if your post is deleted, Google already scraped it and we can’t fix that. Don’t post anything you’re not willing to have in public forever.

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My post shows up on a search for my domain. Will you delete my post or my link? My post shows up on a search for my domain. Will you delete my post or my link?

Unless it’s a legal or security issue, we do not remove links.

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Why was my post closed? Why was my post closed?

Posts (including reviews) are automatically closed after a certain period of inactivity (currently 6 months). They cannot be reopened after that time.

In addition, posts can be closed by a moderator if they’ve become non-productive to the community. By this we mean if someone’s violating the guidelines (using the forums as a blog, arguing about world politics, vulgarity, attacking people, etc), we may close the post to prevent further escalation. We also will close posts that have gone too far off topic to be recovered.

In those cases, a moderator will normally explain why the post has been closed, and direct people who are still trying to find help in what they can do next.

Moderators also often will close “Release notes” for replies.

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Why did a post disappear? Why did a post disappear?

No post is actually deleted, we just archive them to hide them from public consumption. We archive posts and reviews that are in violation of the guidelines. Sometimes this is done without apparent warning, as moderators have the ability to reply to closed and archived posts and may have left a reply you cannot see. Also sometimes posts are removed because a user has been warned previously not to do a thing (like make multiple posts) and they did it again. We always delete spam.

We try not to delete useful posts, but if there are legal issues, or harassment cases, we may do so to protect the people involved.

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Someone’s being mean/spamming in the forums. What do I do? Someone’s being mean/spamming in the forums. What do I do?

You can report the post by using the “Report” button found on the sidebar of every forum post. That alerts the moderators that their attention is needed.

Please don’t abuse this. It’s meant for issues in that post only, not for general personal issues.

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Someone posted lies about me/my plugin/theme. Will you delete/edit the post? Someone posted lies about me/my plugin/theme. Will you delete/edit the post?

Possibly. Remember, there’s a difference between lying and just being wrong about facts. A lie is when someone intentionallysays things they know aren’t true. Being wrong just means they’re mistaken, and that can be solved.

If someone’s just wrong about debugging a problem and blamed your plugin, that’s not a lie. Reply to the post and explain how they’re incorrect (nicely!) and try to help them out. It’s also not technically slander to post a review that they had a bad experience with your plugin or theme. That’s just someone’s experience, and they believe it to be true.

It’s all about intent. You can’t be sure of someone else’s, so we urge you to assume good faith.

Of course, if someone’s harassing you (or your company) on the forums, do report the post or come by Slack to ask for help.

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What if someone’s causing trouble outside the forums? What if someone’s causing trouble outside the forums?

WordPress.org has a Slack organization that everyone is free to join. The #forums channel there is available for anyone to come and post questions about handling questions on the forums.

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Someone’s harassing me. How do I get help? Someone’s harassing me. How do I get help?

Tell a moderator right away. Harassment, by developers or users, is grounds for immediate banishment from WordPress.org. This includes people following you to Twitter or your personal website to complain at you. If you’re not a business, that’s harassment plain and simple, and it’s not permitted.

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Reviews should be about your experiences with the plugin or theme you are reviewing. Links shouldn’t be needed for this, and are in a majority of cases only added by those wanting to promote their own websites (often referred to as spam).

To reduce the overhead of needing to constantly re-check reviews, links and so forth for our volunteers, we made the decision that links should not be used in reviews. If we do notice these, any such link would be un-linked in an appropriate manner.

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Can you delete my account? Can you delete my account?

Yes, simply follow the instructions on our Data Erasure Request form.