VeronaLabs
Forum Replies Created
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Hi,
I know this can’t have been an easy thing to deal with and I’m so sorry for the problem.
We tried our best to fix the issues. Could you please update your plugin to v13.0.4? We released it yesterday.
Please do not hesitate to contact us if there is any questions.
Best,
Hi,
I’m sorry, I can see how this must have been frustrating for you.
We fixed the issues and released the new version yesterday. Please update your plugin to v13.0.4.
Feel free to get in touch in case you have any questions.
Have a safe and nice weekend.
Best,
Hi,
Thank you for using our plugin and we are glad you liked it!
We are truly sorry about any inconvenience v13x caused.
We’ve had a lot of changes and it caused some unexpected issues. Almost 200k users updated the plugin and a few of them encounter these difficulties, and we are really sad about that. We tried our best to fix all the problems and finally, we released a new version(v13.0.4) yesterday.
Again, we are sorry you changed your mind about us because of this v13x. I know how frustrating this could be. I want to offer you one of our add-ons to compensate, and I know it’s not enough for the lost time. Just send us an email: hi@veronalabs.com
Hope we could change your mind about us and you could trust us again.
Best,
Hi again,
We are truly sorry for what happened.
We fixed the plugin and we released the new version (v13.0.4) yesterday. You can update the plugin now.
Have a safe and nice weekend.
Best,
Hi again,
Yesterday we released the new version, 13.0.4. Please update your plugin to the latest version.
Have a nice weekend.
Best,
Hi,
Thank you for using our plugin and we are truly sorry for the inconvenience.
We tried our best to fix all the issues on the latest version, 13.0.4.
So please make sure you update the plugin.
Have a delightful weekend 🙂
Best,
Hi,
Thank you for choosing our plugin.
We’ve had a lot of changes and it caused some unexpected issues for some of our users.
We tried to fix all the problems on the latest version, and we released it yesterday. So please update your plugin to 13.0.4.
Have a safe and nice weekend Bernd 🙂
Best,
Hi,
Thank you for using our plugin for 2 years 🙂
What version are you using now? Please make sure you have the latest version (13.0.4)
Have a safe and nice weekend.
Best,
Hi,
Thank you for using our plugin and we are really sorry for the inconvenience.
Are you using v13.0.3? If so, please note that WP-Statistics v13.0.3 might not be compatible with some of the PHP versions. So if your website is using a version lower than PHP 7.3, please do not update your plugin.
Our temporary solution is rolling back to the previous version.
If you access your WordPress Admin Panel, just deactivate the plugin, and install v12.6.13. Otherwise, you can do that through CPanel/FTP. Delete the WP Statistics folder. Then replace it with the previous version of the plugin which is v12.6.13. To get that version, you can select and download it at the bottom of this page. You will need to extract the file to obtain the wp-statistics folder if you are doing that via FTP. Then copy this to your wp/content/plugins folder.We understand how frustrating this can be. We do our best to resolve all the issues and release a new version as soon as possible.
Again, we are truly sorry for what happened, and thanks for reporting the issue.
Best,
Hi,
Thank you for using our plugin.
We understand how frustrating this can be and we are really sorry for any inconvenience this may have caused.If you are using v13.0.3, our temporary solution is rolling back to the previous version.
https://wordpress.org/support/topic/note-for-the-new-version-upper-than-v13-0/We are trying to resolve all the issues and release a new version.
Thanks for your patience and understanding.
Best,
Hi,
Thank you for using our plugin.
We understand how frustrating this can be and we are really sorry for any inconvenience this may have caused.Our temporary solution is rolling back to the previous version.
https://wordpress.org/support/topic/note-for-the-new-version-upper-than-v13-0/We are trying to resolve all the issues and release a new version.
Thanks for your patience and understanding.
Best,
Hi,
We understand how frustrating this can be. We are really sorry for any inconvenience this may cause.
Our temporary solution is rolling back to the previous version.
https://wordpress.org/support/topic/note-for-the-new-version-upper-than-v13-0/We are doing our best to resolve all the issues and release a new version.
Thanks for your patience and understanding.
Best,
Hi again,
First of all, deactivate and delete WP-Statistics from WordPress Admin Panel > Dashboard Sidebar > Plugins > Installed Plugins. Next, go to the bottom of this page, and download the v12.6.13. Then install it manually through WordPress admin area. Follow the below step:
1. Go to WordPress Admin Panel > Dashboard Sidebar > Plugins > Add New > Upload Plugin
2. Select on Choose File button and choose your downloaded zip file
3. Click on Activate PluginFeel free to ask any other questions.
Best,
Hi,
Thank you for using our plugin.
We are really sorry for the inconvenience.Some of our users have issues with the new version (v13+). So please roll back to our older versions for now. (Check out this ticket https://wordpress.org/support/topic/note-for-the-new-version-upper-than-v13-0/)
We are fixing all the issues and will release the new update ASAP.
Thanks for your patience and understanding.
Best,
Hi @studentsaver,
We understand how frustrating this can be and we are truly sorry for the inconvenience.
Please roll back to our previous version if you have any problem with v13.0.3.
We are fixing all the problems 🙂
Best,