Support » Plugin: WP Statistics » WP Statistics V13.0.2 not connecting to API

  • Resolved ishinobu

    (@ishinobu)


    WP Statistics V13.0.2 is not working. Error = “Problem Connect to WordPress RestAPI.” WordPress 5.5.3 running. Thanks for advice.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor veronalabs

    (@veronalabs)

    Hi,

    Sorry for any inconvenience our latest update may have caused.

    We fixed the issues and released the new version.
    Please update the plugin to v13.0.3 and let us know the result.

    Best,

    @veronalabs I have v13.0.3 and it’s shows Problem Connect to WordPress REST API.

    Plugin Contributor veronalabs

    (@veronalabs)

    Hi,

    Thank you for using our plugin and we are really sorry for the inconvenience.

    Are you using v13.0.3? If so, please note that WP-Statistics v13.0.3 might not be compatible with some of the PHP versions. So if your website is using a version lower than PHP 7.3, please do not update your plugin.

    Our temporary solution is rolling back to the previous version.
    If you access your WordPress Admin Panel, just deactivate the plugin, and install v12.6.13. Otherwise, you can do that through CPanel/FTP. Delete the WP Statistics folder. Then replace it with the previous version of the plugin which is v12.6.13. To get that version, you can select and download it at the bottom of this page. You will need to extract the file to obtain the wp-statistics folder if you are doing that via FTP. Then copy this to your wp/content/plugins folder.

    We understand how frustrating this can be. We do our best to resolve all the issues and release a new version as soon as possible.

    Again, we are truly sorry for what happened, and thanks for reporting the issue.

    Best,

    @veronalabs thx. Works now!

    • This reply was modified 1 month, 3 weeks ago by panda822.
    Plugin Contributor veronalabs

    (@veronalabs)

    Great @panda822,

    I’m glad it works fine 🙂 If you are satisfied with our plugin, it would be great if you could take your precious time and write a review here. It will help us a lot.

    Best,

Viewing 5 replies - 1 through 5 (of 5 total)
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