ecwid_team

Hi there,

Edward here, Ecwid Team.

By default, the “Add to Bag” button is not displayed on the storefront page; you can only see it when you open a product page. So, in this case, the “Add to Bag” option in the settings of the single product widget basically means the ability to add a product to the bag directly on the storefront without opening the product page.

A button responsible for adding a product to the bag on the storefront page is the “Buy now” button. So that’s why it’s displayed there.

If you want to display single product widget without the “Buy Now” button, you can just untick the “Add to Bag” button in WordPress Admin Panel -> Pages -> Select a page -> Add Product -> Customize widget, see the screenshot — http://take.ms/Rni3L

This way, the single product will look the way all products look like on the storefront page. Here’s the example without the “Buy now” button — http://take.ms/vsqas

Moreover, you can easily alter a text of almost any label in Ecwid, including the “Buy now” button. Please refer to this article for the instruction — https://support.ecwid.com/hc/en-us/articles/115002823369-How-to-change-texts-in-my-store-

Also, I want to thank you for pinpointing it, I see how it can be confusing when you add a single product widget and select the “Add to Bag” button but the “Buy now” button appears instead. I’ve passed this on to our product team, so they’ll consider replacing the “Add to Bag” button with the “Buy Now” button in the widget settings.

I hope this information will help.

Thanks a lot for your reply.

I closely looked into your feedback once again and discussed it with my colleagues. Now I understand what you mean. I am sorry for not getting this earlier. It’s totally my fault. Please accept my sincere apologies for this.

The behavior I described above hasn’t changed since the day we launched Ecwid. That’s why we thought that it works logically.

You are right – there is an issue that should be fixed.

At the moment we are working on the new improved version of the product browser (it’s the main Ecwid widget displaying all store products and categories). We’ve already released a beta version of the product listing page (we can enable it for you if you’d like). We will update the product details page soon and we will surely take your feedback into account.

There is a quick workaround – you can hide Qty field in your store. You will do it in your Ecwid control panel > Settings > Design page. See my screenshot please: http://take.ms/jwRiR

I hope you will find this helpful. Thank you again for sharing your feedback with us!

Hello!
Ecwid Team is here, thank you for the question!

Indeed, currently Ecwid store fronts are translated to more than 45 languages, so your store can be displayed in different languages according to the customer’s browser langusge. More details on this question you can find in the following article from Ecwid Help Center: https://support.ecwid.com/hc/en-us/articles/207102059-Ecwid-Storefront-Translations

However, when it comes to product descriptions things get a little more complicated as each product has a unique text added to it as a description. We appreciate your feedback on this matter and we’ll pass it to our product management team for review.

Right now there are a couple ways you can use to show the Ecwid product descriptions in different languages:

1) format the product description in HTML and use special CSS codes.
This way you’ll be able to add the product description in different languages to your products and show them to your customers according to the browser language they use. Here’s an example of how to achieve this result (for the descriptions in English and Spanish):
– go to your Ecwid Control Panel > Catalog > Products > product details page, click the “<>” option in the top right corner of the product description field to see the HTML version of the description.

– add the descriptions in different languages using the special HTML tags and save the changes:

<div class="ecwid-custom-product-descr en">
The product description in English.
</div>
<div class="ecwid-custom-product-descr es">
The product description in Spanish.
</div>

– go to your Ecwid Control Panel > Settings > Design > Edit Theme button and add the following code to your active CSS theme (after all the existing codes):

div.ecwid-custom-product-descr {
  display: none; 
}
body.ecwid-lang-en div.ecwid-custom-product-descr.en {
  display: block !important; 
}
body.ecwid-lang-es div.ecwid-custom-product-descr.es {
  display: block !important; 
}

If you do not have a custom CSS theme, you can always create one by clicking “Create theme” button in your Settings > Design.

– save the changes.

As you do this, the product description will be displayed in English or in Spanish, depending on the customer’s browser language.

2) use a third-party app from Ecwid app Market to add tabs to product descriptions.
For example, you can use the app called “Tabber”. This app allows creating tabs in the product description block, so you could set different tabs and add the description in different languages to it.

We hope this information helps!

Kind regards,
Ecwid Team.

• This reply was modified 8 years, 11 months ago by ecwid_team.

Hi there,

Edward here, Ecwid team. I’m sorry that you faced this problem.

I’ve inspected your website and could see what error you are referring to. Also, we received your email with additional details.

At the moment, our developers are investigating the problem.

We’ll keep in touch with you via email.

• This reply was modified 9 years ago by ecwid_team. Reason: update

Hello.

This is Ecwid customer care. My name is Charlie.

I’m sorry, you didn’t get your answer earlier. I tried searching for similar requests, but was not successful. Also, I did try to use “st5uzmloopsqz7dr9egp” in my searches, but that didn’t work out either…

Let me get down to answering your query.

Usually, redirect of that kind (when pressing checkout) happens, when you set up a payment method, that requires SSL certificate on the payment page. So, if you don’t have the certificate, you get redirected to our Starter Site, which does.

At this point, I can only assume what happens. For an accurate diagnosis I would need your store ID or the link to your store, where I can replicate the problem myself. Please, provide that here or forward your request (with Store ID or a link) to support@ecwid.com.

Also, if you are a paid member, you can enjoy chat support! It’s a quick and easy way of communicating with us. And the best thing is, it’s instant! 🙂

See the article on how to contact us: https://support.ecwid.com/hc/en-us/articles/207099969-How-to-contact-us

I also would like to assure you, that it is absolutely possible to keep your customer at bay, eliminate that redirect upon check out.

Again, accept our apologies, for the delay in reply. Let’s resolve this.

Best regards,
Charlie, Ecwid Team.

• This reply was modified 9 years ago by ecwid_team.
• This reply was modified 9 years ago by ecwid_team.

Hi!

I went to check the products on the Home page of your http://ifinallyquit.com/ site but it is not reachable for some reason. Are you having issues with your ISP provider now? You might want to use your Starter Site (Ecwid control panel > Settings > Starter Site) till these technical issues get resolved. When your WordPress site is up and running again, please let us know so that we could check it further. Thank you.

Hi there,

Ecwid support team here. I’ll be happy to clarify this situation for you.

First of all, there are two ways to calculate taxes in Ecwid: automatic and manual. You can set up the taxes in Ecwid Control Panel -> Settings -> Taxes. You must configure one of them for taxes rates to show up.

If it’s already done, there are still reasons for the taxes not showing up in the cart.

1) If you are using an automatic tax calculation, then the tax rate shows up only after a customer fills out his address. As automatic tax rate is calculated based on the store and customer locations, it’s calculated only when a customer enters the location details. The tax rate doesn’t show up until it happens.

You can find more detailed information here: https://support.ecwid.com/hc/en-us/articles/207099899-Taxes#Howtosetupautotax

2) If you are using manual tax calculation, then make sure that the tax rate is enabled for a product added to the cart. If the tax calculation is disabled for this product — then the tax rate doesn’t show up in the cart. You can easily check it by going to Ecwid Control Panel -> Catalog -> Products -> Select a product -> Tax and shipping tab -> Scroll Down to the Taxes menu: http://take.ms/sPbyo

Also, make sure that a manual tax rate is created and enabled: http://take.ms/iILbY This kind of situation is possible: http://take.ms/DuqzU

For more information about taxes, please refer to this article: https://support.ecwid.com/hc/en-us/articles/207099899-Taxes

If none of these helps, please send us your StoreID using this form: https://support.ecwid.com/hc/en-us/requests/new We’ll inspect your store settings and send you an email with more detailed explanations based on your store settings.

Hello,

Sorry for delay in replying you!

First of all, I should mention that SSO feature offered in Ecwid plugin for WordPress works as follows: when SSO is enabled, the Sign In link in Ecwid storefront redirects to the WordPress login form. If a new user registers via that form, he’s getting registered in your Ecwid store automatically, too. Such new customers will appear in your Ecwid control panel > My Sales > Customers section (as well as in Users section of your WP panel). When such customers log into your WP site, they will be seamlessly logged into your Ecwid store and will be able to checkout there as already registered customers.

Please make sure that the first subscriber is a new account, i.e. registered via WP login form after the SSO feature has been enabled in your store. Also, please make sure that you visit the storefront added to your WP site via the plugin, because if you have also added Ecwid to your Pages/Posts via integration code, SSO won’t be supported on those pages.

If the issue persists, please provide us with the details: email of the first subscriber and your Ecwid store ID so we can check it from our side.

Thank you.

Ecwid team
http://www.ecwid.com