ecwid_team

Hello Stacy,

Ecwid Customer Care team is here. Thanks for letting us know!

Can you please provide us with a link to your store so we could take a closer look at the issue?

A couple of screenshots that illustrate the problem will be very helpful as well.

Thank you!

Hi Stacy,

Thank you for reaching us out!

Currently, when you add store elements to the sidebar of your website, they are displayed on all pages which makes the store easily accessible for the website visitors.

However, if you want to change it, you can install a plugin to customize your sidebars, and define where they should appear. You should be able to do it with the plugin called Custom Sidebars: https://wordpress.org/plugins/custom-sidebars

Hope it helps. Let us know if any other questions arise.

Hello!

Ecwid Customer Care team is here.

Thank you for your extensive feedback! We really appreciate that you shared your thoughts about Ecwid plugin for WordPress. And we will be happy to tell more about the plugin and our recent major updates.

ECWID PLUGIN FUNCTIONALITY

As you pointed out, all data is stored on the Ecwid servers and transferred from them. This is actually a great plus: we manage maintenance and store backups and provide the highest level of security. Why is this an advantage? Whatever happens to your website, all store data will be safe and sound and you won’t need to worry about the data restoration.

We also concern about stores performance, a CDN (Content Delivery Network) approach we use speeds up the content delivery process and provides protection from large surges in traffic.

This distinguishes Ecwid from other plugins, however it is still a native plugin that has a lot of considerable features. There is a possibility to manage access to the plugin, so you can turn it on and off at any time, add a bunch of widgets to a WordPress website, add your own menu and assign store categories to menu sections or separate pages, integrate a product search function right into your website search widget so it will show store results as well.

Also, we’d like to mention that the only element that is added to WordPress as an iFrame is a control panel. As for the storefront and widgets, they are integrated into a website.

SEO

Yes, you’re absolutely right, Ecwid loads products for each site and makes them visible for Google. There is also one important detail: if you added a store to a website, your products are indexed as a part of your website and all links that are found in Google search will redirect to your website with Ecwid store. We also released so-called Clean SEO URLs that improve the stores indexation.

UPDATES

We really want to thank you for the bringing up the issue with frequent updates so many times! Our team was actively working on it and finally we found a solution that reduced the number of control panel reloads during updates. Now the system is updated insensibly and this process almost doesn’t interrupt users work. Last 10 updates did’t trigger control panel reloads. Before an every reload we warn our users about an upcoming update, so they can save all changes they made and wait for just about 60 seconds to let the system be updated.

We should admit that we constantly update Ecwid to make it better and release bug fixes, features (last great feature we released is Staff Accounts) and security patches in accordance with high security standards. All the updates require absolutely no any actions from the users, we cover all possible capability and compatibility issues and take full responsibility for them.

Also, our updates don’t affect the store fronts in any way. The accessibility of Ecwid stores is very high and your customers can purchase products even during updates — all information will be saved and displayed in your control panel and you will receive an order confirmation email once an order is placed.

MULTIPLE STORES ISSUE

Each Ecwid store added to a WordPress website is individual and can’t affect the other store content and settings. Every time you log into other WP admin panel, the store associated with these site login credentials stays connected to the website you logged into. That’s how it works. We have a lot of examples of multiple stores connected to different WP sites and didn’t reproduce such a problem. If you’re still experiencing this issue, we will really appreciate if you provide some more details on the matter and attach a couple of screenshots or screencasts that illustrate the problem. We will investigate it further and find a source of the problem!

So, to sum up:

1. Yes, we constantly update Ecwid to make it even better. We improved the updating process so it almost doesn’t interrupt users work.

2. All data is stored on the Ecwid servers and if even something happens to your website, the data will stay intact. Also, you have full access to the store and can manage any settings however you like.

3. It is absolutely possible to have different stores open in different tabs of one browser. Each store has its own content and settings and the plugin doesn’t get disconnected and reconnected automatically.

4. Ecwid accessibility is very high and no updates can affect your store front, so your customers are able to place orders in your store even during updates. No VPS services can guarantee that if your website experiences downtime or some other issues, all your store data will be saved. Ecwid can.

Please feel free to ask questions if there are any and share your ideas with us. We are always happy to get a piece of feedback from you!

• This reply was modified 8 years, 7 months ago by ecwid_team.
• This reply was modified 8 years, 7 months ago by ecwid_team.
• This reply was modified 8 years, 7 months ago by ecwid_team.

Hello lucifer72,

Thank you very much for the screenshots provided. It helped us a lot to investigate this issue.

As far as we see, the issue is related to the WordPress roles and capabilities. In your screenshot, we can see, that the user Luigi doesn’t have the required capabilities/permissions to manage Ecwid or any other plugin. By default, WordPress allows managing and accessing the plugins (any plugin, not only Ecwid) to the users with the Administrator role as it has the required capabilities and permissions.

In the provided screenshot, it is visible, that you are using some custom or renamed role Gestore Negozio. This is not standard WordPress role (Administrator, Editor, Subscriber, Author, Contributor).I believe, that this role was created with the help of some WordPress plugin.

Therefore, in order to make Ecwid plugin (store) accessible and manageable, you can grant Luigi the Administrator role.

Alternatively, in your role editor plugin, you can give the follwoing permissions to the Gestore Negozio role:

– activate_plugins
– edit_plugins
– update plugins
– read
– unfiltered_html
– update_core
– manage categories
– manage options

In your role editor, these permissions might be named differently. We have tested this with the User Role Editor plugin. Please refer to this article for the detailed guidance on the roles and capabilities configuration.

That’s it. Following the recommendations indicated in this message will help you to resolve your issue.

Please, let me know if I got it wrong and you meant something else.

Thank you!

• This reply was modified 8 years, 7 months ago by ecwid_team.
• This reply was modified 8 years, 7 months ago by ecwid_team.

Above is a detailed general reply.

I’ll also address your questions one by one.

So this will only embed , not show products in and wp admin?

The store control panel will be fully available in your WordPress admin backend, no need to log into any other external services. Once you log into your WP admin, you can manage products, track orders, create promotions, see the list of customers and configure all other options available in Ecwid.

Are the products a custom post type when shown in wp?

Your products, as well as other store data, are stored in the Ecwid cloud. This approach allows us to take care of security, safety, speed, CDN, multiple storefronts, etc. At the same time you can choose to mirror them as local posts in WordPress if you want — this way, the copies of your products will be stored in your WordPress as custom posts. So you will be able to use them in third party plugins (e.g. sliders).

Does the checkout still go back to the ecwid store site?

No, the store catalog, cart page, account page and all checkout pages stay on your site. No redirects unless it’s required by your payment gateway (e.g. PayPal Standard redirects to PayPal.com for payment). By the way, Ecwid supports over 45 payment options in the box.

Since it’s framed then my wp css changes won’t work?

They will work. Your storefront with Ecwid is not framed (meaning there is no iframe there). Rather it’s embedded as inline HTML. So all the CSS and JS customizations on your site will work with your store. You can customize your store styles using WordPress CSS.

Also, you can add a CSS code to the Ecwid theme in the Ecwid Control panel as it’s described in my fist message.

Ecwid also provides a few customizing tools if you wish: https://www.ecwid.com/blog/a-comprehensive-guide-to-customizing-your-ecwid-store-design.html

Hi there!

This is Ecwid Customer Support Team.

Firstly, let me tell you a few words about the way Ecwid functions in general.

Ecwid is a SaaS (Software as a Service) solution. It means that your Ecwid Store and its data are processed, maintained and hosted on our servers. Also, Ecwid is delivered to you and your customers in the background by means of AJAX. As a result, it gives the possibility to add your shopping cart to different websites (eg., WordPress.org website), blogs, and social media pages.

Considering the Ecwid plugin for WordPress, when you add the Ecwid store to your WordPress site, the Ecwid control panel, which allows you to manage your store settings, appears in your WordPress admin panel directly, see the screenshot: http://take.ms/b7xBNc

As for the products, you can add an Ecwid storefront to any page of your WordPress website. The storefront will be a part of your website, so all store pages, including the checkout page, will be opened on your site.

Also, it’s worth to note that all changes applied in Ecwid control panel will be immediately reflected in the storefront.

To find out more detailed information regarding Ecwid integration with WordPress, please check out this article: https://support.ecwid.com/hc/en-us/articles/207101259-Wordpress

As for the Ecwid storefront CSS changes, Ecwid Control Panel has its own section where you have to insert CSS codes that you want to use.

To create the custom CSS theme for your store, you should follow these steps:

1. Go to the Ecwid Control Panel → Settings → Design → Click on the “Create Theme” button.
2. Create a new theme — hit the “New CSS Theme” button.
3. Add the CSS code to the empty text field.
4. Activate and Save

If you want to learn more about customizing Ecwid design, please refer to the following blog post that breaks it down into details: https://www.ecwid.com/blog/a-comprehensive-guide-to-customizing-your-ecwid-store-design.html

Also, I’d like to mention the ways our customers can contact our support team:

– phone, chat, and email on the Business and Unlimited plan.
– chat and email on the Venture plan.

And all of our customers can contact us on our forums and via the contact form as well: https://support.ecwid.com/hc/en-us/requests/new

If you want to learn more about Ecwid, please refer to these great resources for new users:

* Ecwid videos

* About Ecwid

* Ecwid 101: Guide for new users

* Getting Started

I hope this will be helpful.

• This reply was modified 8 years, 10 months ago by ecwid_team.

Hello,

Sorry for confusion.

You should create a new CSS theme and make it active. On the screenshot I pointed out, where the active\inactive switch is.

Standard theme will stay put, it’s a default theme, that comes in use (becomes active) by default, whenever you turn off your other themes.

Just create a New CSS theme by pressing “New CSS Theme” — blue button just under “Custom CSS Themes” caption.

And then paste the code in there, like it’s shown on my screenshot in the previous post with a code.

Just for general knowledge, I advise you to skim through this article on how to change Ecwid design: https://support.ecwid.com/hc/en-us/articles/207807915-How-to-change-Ecwid-design

Hope, that clarifies it. If you have any more questions, please, write in to support@ecwid.com. We also have a premium chat support, if you’re a paid member — it’s instant help!

Please, see this article on the most effective ways to contact us: https://support.ecwid.com/hc/en-us/articles/207099969-How-to-contact-us

Best regards,
Charlie, Ecwid team

• This reply was modified 8 years, 11 months ago by ecwid_team.