ecwid_team

Hello,

Ecwid Customer Care team here.

We apologize for the delay with replying.

Yes, it is possible to show that there are more gallery images. The easiest way is to us the CSS code to show the number of images available, like this: http://take.ms/TWPsh

Here is the CSS code:

.ecwid-productBrowser-gallery-more {
    display: block !important;
}

You should add the code to your active CSS theme in your Ecwid Control Panel > Settings > Design > CSS themes. Please remember to save the changes.

Please do not hesitate to contact us if you need any further help, we will be happy to answer your questions.

Thank you!

Hello!
Ecwid Team here, thank you for the question!

Adding a note below the product price on the Product Details page is possible with the help of the following CSS code:

.ecwid-productBrowser-details-rightPanel .ecwid-productBrowser-price:after {
    display: block;
    content: "Excluding Taxes";
    font-size: 12px;
    color: #565656;
}

The result you can see in the screenshot:

To apply the code, please follow the instructions below:

1) log in to your Ecwid Control Panel
2) go to Settings > Design and add the code given above to your active custom CSS theme (below all the existing codes)
If you do not have a custom CSS theme yet, you can create one by clicking “New CSS theme” button. Please, remember to activate the new theme.
3) save the changes

For more details on using CSS themes in Ecwid, please refer to this article: https://support.ecwid.com/hc/en-us/articles/207807915-How-to-change-Ecwid-design

If you have any further questions, we will be glad to help.

Kind regards,
Ecwid Team.

• This reply was modified 9 years, 7 months ago by ecwid_team.

Hello!

Ecwid Team here, thank you for the question.

You are absolutely right, it is possible to move the product price in the right panel on the product details page with the help of a CSS code.

However, as far as I understand, you would like to duplicate the price, so it is displayed at the top and at the bottom of the right panel at the same time. Such storefront customisation requires JavaScript development. A JS code that adds the product price under the options list can be a solution for your request. Here’s a link to Ecwid Storefront JS API: https://developers.ecwid.com/api-documentation#storefront-js-api

You can add the custom script to your website in your WordPress dashboard:
1) go to Pages > Store page > Edit
2) click “Text” option at the top right of the page editor box
3) add the script to the corresponding field and update the page.

If you need technical assistance with developing the JS code, you can hire a developer or reach out to our Customisation Team by filling out this form: https://ecwidcom.typeform.com/to/vIlijv Our engineers will be glad to help you create a solution. They will take a look at your request and contact you back with all the details and a quote.

Please, feel free to contact us for help if you have any further questions.
Kind regards,

Ecwid Team.

By the way, we’ve got an instruction in our Help center on how you can display different categories on different pages of your website. Check it here: https://support.ecwid.com/hc/en-us/articles/207101259-Wordpress-downloadable-#HowtoshowdifferentstorecategoriesondifferentWordpresspages

Thanks!

Hi Joel,

We have an update for you!

As far as we can see, your store is working properly at the moment, we can not recreate the issue from our end. Did you find a plugin which was blocking the work of your store? Could you please share this info with us? What particular plugin blocked it?

As a side note, we recommend you to enable the new search widget. You can enable it on the “Ecwid -> Advanced” settings page in your WordPress backend. The new search widget is fully adaptive, automatically fits in its parent section, and looks great with any e-commerce theme. It also fits your sidebar even if it’s very narrow, so feel free to add product search to your site sidebar in the “Appearance -> Widgets” section of your site admin.

Hope to hear from you. Thanks!​

Yes, we failed.

It’s our mistake and we’re extremely sorry you had to experience all this. We’re using the third-party software as well and we totally understand what that means when one of your business apps lets you down and can do nothing about that. We had such experience in the past too and we understand your feelings. Let us tell you why this happened, though.

Our support agents are using a helpdesk system, Zendesk, to process the queue of incoming emails, messages, tweets, etc. As many other apps of this kind, it allows agents to set a certain status for a ticket in their queue. For instance, a ticket can be switched to “On-Hold” status if an agent waits for a response from some third party. Or it can be switched to “Pending” status if an agent sends a message to the client and waits for their reply.

The agent who worked on your case, accidentally set your ticket to “Pending” status even that he didn’t send you any message, thus the ticket disappeared from his queue until you wrote back on July 14th.

We are very sorry about this situation, Deb. To make sure this doesn’t happen again, we’ve rearranged our help desk system the way it will notify an agent if she or he is going to switch the status without replying to a ticket.

Again, we apologize for the problems caused and do appreciate your patience and understanding. Hope you’ll keep using Ecwid at least for a while so we’d have a chance to show you that we can do much better.

Hello

Thank you for reporting this!
We have double-checked on our end: yes, this warning does appear in debug mode.

The good news is: being a warning (and not an error) it does not affect plugin’s functionality in any way, and should not affect it in the future.

However, to be on the safe side, we are going to update the plugin in the nearest future with a fix to get rid of this warning.

Hi ericsyd,
Ecwid Customer Care team is here.
We are sorry to know that you weren’t happy with your Ecwid store.

Yes, Ecwid Free plan allows up to 10 products and the ability to sell e-goods is available on paid plans only. Here you can find Ecwid plans and pricing: https://www.ecwid.com/pricing

However, even Ecwid Free plan enables you to start selling online.
So, without being upgraded to any paid plan you can set up payment and shipping methods and taxes, manage your orders, enable the customer and admin mail notifications, customize the design of your store by means of CSS, add your online store to any platform (WordPress, Joomla, Drupal, Wix etc) or to the Facebook and many other features.

And this everything on the Free plan. For more details: https://help.ecwid.com/customer/en/portal/articles/1170245-ecwid-plans-and-features-breakdown?b_id=11133&page=1

Ecwid does not have any trial period, you can use it for Free as long as you want. You can upgrade to a paid plan at any time and in case you want to cancel your subscription you are free to do it. You have an opportunity to manage your store the way you want.

Also, our Free users are always welcome to use our forum to get assistance:https://www.ecwid.com/forums/search.php
Best,