ecwid_team

Hello,

This is Ecwid customer team. My name is Charlie.

Really sorry you are having any sort of negative experience with us.

I’ve checked your store at https://ifinallyquit.com/store/, and tested its performance. The home page scored 5.58 sec and the page with a shop — 3.67 sec.

To help your merchants improve the performance of their websites, Ecwid has Interactive load — accelerated and improved load of javascript.

I’ve tested your store from different angles(different devices) and every time the result was very promising.

However, when you believe, that your store’s loading speed has increased, since you added Ecwid on your website, this is understandable — another javascript to load, a bit of CSS, new images. But the store loads moderately fast on my end, anyways.

If you believe, that there is still a problem, we can investigate your .HAR-file. Please, send it to us at support@ecwid.com and mark it ‘Ecwid WordPress Loading Speed’. I will submit a report to our engineers and they will investigate this. Check out this guide on how to generate the .HAR-file.

Thank you for reaching out to us, and I appreciate further cooperation.

Best regards,
Charlie, Ecwid team

• This reply was modified 9 years, 2 months ago by ecwid_team.

Hi! Thank you for the feedback.

Such thing as closing the store at a certain time can be achieved with some custom coding. To do it, you need to possess advanced programming skills and knowledge. If you need help, send a request to our Customisation team who do such work on a paid basis. Here is the link to the form where you can send a request: https://ecwidcom.typeform.com/to/vIlijv They will evaluate the project and email you a price quote and time frames.

Thank you.

Hello!

Ecwid support is here. We are sorry to learn this happened. You contacted us via email and our agent already sent a message to you. Please check your inbox.

We checked your account in our base (Store ID 10933010). This store is on Free plan at the moment. There is no payment for this store in our billing system.

Such issue may happen if a merchant has two or more Ecwid accounts and upgraded wrong Ecwid account by accident.

No worries, we will help you to sort this out.

Please email us the last four digits of your credit card, cardholder name or email address linked to your PayPal account. We will find the payment in our system and will fix this issue. Thank you!

Please accept our sincere apologies for miscommunication. We will investigate this case and find out the reason why you were told that “WordPress not allowing the upgrade in your account” which is not true. We could certainly do much better here, please forgive us.

We look forward to receiving your reply.

Hello,

Ecwid Customer Care team here.

Good news — we have fixed the issue with prices for products with default option being different in category view and on the product details page.Now the prices are the same on the product page with preselected option and in category view.

We are sorry for the trouble.

Thank you!

Hi Kenika!

We just wanted to let you know we’ve just released a new version of our plugin (4.7) and the variables we mentioned previously are in place now. So feel free to check them out on http://www.dennisknickel.com/wp-admin/options.php page.

• This reply was modified 9 years, 6 months ago by ecwid_team.

Kenika,

We have an update for you, please disregard the previous message.

We have found the reason of why you were unable to see the “ecwid_chameleon_colors_button” setting in options.php file. This problem has been resolved, the fix has been added to the new version of Ecwid plugin for WordPress, it will be released soon.

Once you upgrade the plugin and have your hosting company solve the mentioned above problem with the maximum amount of data which can be sent with a POST request, you will be able to write the desired color codes to the “ecwid_chameleon_colors_button” setting in options.php.

One more thing is, we have an update from our development team. They are going to release a new version of Ecwid Chameleon skin. There will be new CSS classes added, so the codes provided previously may not work in your store. Therefore we have created a new CSS code for you. This code is applicable to both old and new versions of Chameleon skin and will work in both editions.

You can use this code as a workaround solution while you are waiting for the updated version of Ecwid plugin for WordPress. This workaround can be kept permanently in your store if you like. Please find the new code below:

.chameleon div.ecwid button.ecwid-btn--primary,  div.ecwid button.ecwid-btn--primary { background-color: #ED9D2B; }

.chameleon div.ecwid button.ecwid-btn--primary:hover, div.ecwid button.ecwid-btn--primary:hover { background-color: #747474; }

Please let us know the results after you apply it to your active CSS theme.

Kenika,

By the way: The ecwid_chameleon settings are these:
ecwid_chameleon_background
ecwid_chameleon_links
ecwid_chameleon_primary

There is no ““ecwid_chameleon_colors_button” option though.

We’re sorry for the confusion!

It looks like some of the options we’ve added to the plugin recently such as “ecwid_chameleon_colors_button” sometimes may not appear on the list of options. We’re looking into this problem and fix it in one of the upcoming updates—we’ll let you know once the fix is live, please, stay tuned!

Whenever I try to save a my settings, I’m getting this error page

This error is related to your WordPress site itself, and in particular, to PHP or Apache settings on your server. Most likely, it has something to do with the maximum amount of data that can be sent with a POST request. I suggest you to get in touch with your hosting provider to find out the exact reason of this error message. Some links on the topic:

• How to increase maximum POST variable in PHP?
• How to deal with “Request Entity Too Large” error message

Chameleon skin made the buttons #FF6600, whereas I prefer a #ED9D2B.
And the hover color right now is a pale looking #FF944C. I’d like to have it in a grey #747474.

I’m sorry the previous CSS codes didn’t work for you. It looks like we have to make it more specific. Please, add the below CSS snippet to your custom CSS theme in the Ecwid Control Panel → Settings → Design → Custom CSS Themes:

html#ecwid_html body#top.chameleon button.ecwid-btn--primary { background-color: #ED9D2B; }
html#ecwid_html body#top.chameleon button.ecwid-btn--primary:hover { background-color: #747474; }

That code should do the trick.

• This reply was modified 9 years, 7 months ago by ecwid_team.
• This reply was modified 9 years, 7 months ago by ecwid_team.

Hello Kenika,

To change the colors of the Buy now button in your Product browser, please apply these CSS rules to your active CSS theme in Ecwid Control Panel -> Settings -> Design -> CSS themes:

.ecwid .ecwid-btn--actionOK {
   background-color: #ED9D2B  !important;
}

.ecwid .ecwid-btn--actionOK:hover {
   background-color: #747474   !important;
}

If you have any other questions, please feel free to contact us.