Hi Joel,
Thanks for the report. We were able to reproduce the issue on your site and are now looking into it. The problem seems to be related either to your theme or one of the plugins as we don’t see such issues on other themes and WordPress sites.
We will locate the problem and get back to you soon.
Thanks,
Hi Joel,
Ecwid Customer Care Team is here.
We’ve emailed you with the further instruction to the address which is associated with your Ecwid account. Please, check your inbox.
We hope to hear from you. Thanks!
Hi Joel,
We have an update for you!
As far as we can see, your store is working properly at the moment, we can not recreate the issue from our end. Did you find a plugin which was blocking the work of your store? Could you please share this info with us? What particular plugin blocked it?
As a side note, we recommend you to enable the new search widget. You can enable it on the “Ecwid -> Advanced” settings page in your WordPress backend. The new search widget is fully adaptive, automatically fits in its parent section, and looks great with any e-commerce theme. It also fits your sidebar even if it’s very narrow, so feel free to add product search to your site sidebar in the “Appearance -> Widgets” section of your site admin.
Hope to hear from you. Thanks!
