Forum Replies Created

Viewing 15 replies - 646 through 660 (of 750 total)
  • Plugin Support Cara

    (@dcka)

    Hi, Steve (@srd75)!

    There are quite a few classified ads plugins out there. You might want to look into the following:

    Of those three, I think the first one is the most promising considering your requirements.

    Plugin Support Cara

    (@dcka)

    Hi, @gennieofthelamp!

    Our Email FAQ has a lot of information that might be helpful to you, in particular the section about using a dedicated SMTP provider. A dedicated SMTP provider is a service which sends your emails on your behalf from their trusted mail servers and is usually the best solution for minimizing the chances of emails generated by your site being classified as spam, and consequently landing in junk folders.

    Most of these providers let you send some free emails per month, and all of them charge for more emails sent. These services can usually handle mail far better than your hosting provider can and at much higher volume too.

    Please give that a go, and see if it helps with the issue you’re experiencing!

    Plugin Support Cara

    (@dcka)

    Hi, @skyline5gtr!

    Adding warranties to purchases is not a default functionality of the core WooCommerce software. Do you perhaps have this through a particular plugin? If you’ll let us know which plugin that is, we can help you look for the best avenue for getting support here.

    Plugin Support Cara

    (@dcka)

    Hi, @brighella!

    Instead of adding the [woocommerce_my_account] shortcode into a popup through a popup-maker plugin, how about a plugin that already adds a popup login/registration form?

    If you’re interested in trying that out, here are a few options for you to consider:

    Plugin Support Cara

    (@dcka)

    Hi, @midemercy!

    There are different possible causes for what you’ve experienced, but one common cause is an issue with your site’s SSL. Can you let us know, do you have an SSL certificate already set up for your site? If not, then you may want to ask your hosting provider about that.

    If you do have SSL, can you then head to WP Admin > Settings > General, and check that both “WordPress Address (URL)” and “Site Address (URL)” are using https?

    Plugin Support Cara

    (@dcka)

    Hi, @agogblog1!

    I’m unable to check your checkout page as it’s showing me a maintenance page. However, there are a couple things we can immediately look at.

    Ive checked settings and status and everything looks right, until you try to go to the page itself.

    To be sure, have you checked which page is set as the “Checkout” page under WooCommerce > Settings > Advanced?

    Also, do you maybe have any redirection plugins?

    Cara

    (@dcka)

    Hi, @codenest!

    Before anything else, can you please share a copy of your System Status Report’s Active Plugins section with us?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here. Again, for now, please only share the Active Plugins section with us. You can delete the rest of the information.

    Alternatively, you can contact us at WooCommerce.com > My Account > Support and share your full System Status Report with us there. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Cara

    (@dcka)

    Hi, @alp21!

    First of all, thank you for that System Status Report. I’m not seeing anything immediately out of the ordinary there. And to note, we haven’t been receiving any recent reports about the issue PayPal described.

    Therefore, an error message appears or the express checkout is not executed.

    To help us narrow down the issue, however, can you please share the exact error message you’re seeing at checkout? A screenshot of that would also be very helpful. If you don’t already have a screenshot service installed, you can use https://snipboard.io

    Cara

    (@dcka)

    Hi, @msmeowy!

    Thank you for that System Status Report. From that, I see that the PHP Time Limit is at a rather low 30. Could you please check with your host about increasing that, perhaps to 300?

    Can you also please clarify for us, were all orders (original and duplicate) marked as paid? Also, did you receive duplicate payments in your PayPal dashboard?

    Cara

    (@dcka)

    Hi, @joelmellin!

    I checked your site out, and this is what I saw:

    Link to image: https://d.pr/i/E3D0CV

    Link to image: https://d.pr/i/NNjK7p

    You mentioned that the problem only occurs when the Facebook extension is activated. Based on that, I’m guessing it’s still deactivated as I was visiting your site. Would that be correct?

    If so, the curious thing is that Facebook Pixel Helper was detecting a pixel on your site:

    Link to image: https://d.pr/i/m65SsN

    Do you perhaps have that added through a different plugin or perhaps manually in your site’s header.php?

    The reason I ask is that, when the Facebook extension is active, there will then be duplicate code and that may be what’s causing the layout issues you’re seeing.

    To note, we haven’t had any recent reports about similar issues, but I hope the information I provided above can help narrow this down for you!

    Cara

    (@dcka)

    Hi, @hykim1906!

    I just tried to checkout on your site, and couldn’t see the Stripe fields either. Have you double-checked the API credentials you used in your Stripe settings as previously suggested?

    The fields not showing up may also be indicative of a conflict between Stripe and either your theme or another plugin.

    A quick way you can check if that is the case is by using a plugin called Health Check.

    It has a troubleshooting mode where only you as the admin will see any changes made to the site. The general steps for the conflict test would be:

    1. Enable troubleshooting mode which will deactivate all plugins and switch the site’s theme to a default one like Storefront
    2. Activate WooCommerce and Stripe
    3. See if checkout now correctly displays the Stripe fields.

    If the problem is gone, then activate plugins one at a time. In between each activation, repeat step 3. If you’re interested, we have a more in-depth guide on using that plugin here:
    https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    Cara

    (@dcka)

    Hi, @devrap!

    Before anything else, as a kind reminder, normally, according to our forum guidelines, we encourage users to create their own threads even if they believe they’re encountering the same issue as the thread-starter. However, I’ll go ahead and address your concern here.

    The reason why you’re seeing this notification is that WooCommerce has had updates since the last version of the WooCommerce PayPal Checkout Gateway was released. For plugins like the WooCommerce PayPal Checkout Gateway, the “tested up to” numbers are only changed when a new version of the plugin is released.

    In other words, WooCommerce PayPal Checkout Gateway doesn’t have an explicit notification/flag that it has been tested with WooCommerce 5.0 yet, but when the next update for it is released, it will be changed to show that it matches the current WooCommerce version.

    I hope this helps clarifies things a bit!

    Cara

    (@dcka)

    Hi, @ckynland!

    Most commonly, the There was a problem connecting to the stripe API endpoint error occurs due to cURL requests not working. Those requests sometimes stop working due to the following reasons at a hosting level:

    • The server is not running a recent version of PHP and the cURL library.
    • The Server Memory Limits are not high enough
    • Could be an issue with DNS. Your hosting company might need to switch DNS configuration to OpenDNS.
    • There could be some limitation with wp-cron, or if loopback is disabled.
    • Firewall or security modules (e.g., mod_security ) that could block the outgoing cURL requests.
    • It could sometimes be a conflict of plugins on the site.

    Generally speaking, those are all possible causes. It’s not an exact science, but it does look like an issue you would want to resolve with help from your hosting provider.

    I hope this helps point you in the right direction though!

    Cara

    (@dcka)

    Hi, @pecoramannaraweb!

    This is interesting as I just came across a similar issue with another user using a different Canadian zip code. Can you clarify for us, is the error coming up just for this one user?

    The reason I ask is that, with :address_zip_check: = 'fail', at least according to Stripe’s documentation, the block would be coming from the card issuer, i.e., the zip code provided by the customer at checkout does not match what their bank has on file. And if that’s the case, then it would be best that the customer take it up with their bank. Do you think this might be the case here?

    Cara

    (@dcka)

    Hi, @belgrael!

    If you are seeing the same error, according to our forum guidelines, it would be best that you create your own thread since something else may be causing the issue on your site.

    In your thread, please specify what you’ve already tried. Please also let us know which versions of Square, WooCommerce, and WordPress you’re running on the site. If you could give us a link to your site that we could check, that could be very helpful too.

    We would gladly assist you from there!

Viewing 15 replies - 646 through 660 (of 750 total)