Plugin Support
Cara
(@dcka)
Thanks for the screenshots, @swag420!
It’s interesting that you mention it could be a theme-related issue because that’s what I’m suspecting here too. For reference, my test site that I used above uses the default Storefront theme.
In this case, it might be worth reaching out to the OceanWP developers in case they’re not aware of the issue, and perhaps they can give you a fix.
Hey, @pecoramannaraweb!
Thanks for the help!
First, you’re most welcome!
Second, really impressive digging. Thank you too for taking the time to validate our theory and update us with your findings. That’s really helpful!
Plugin Support
Cara
(@dcka)
Hey, Isabel! I’m unable to view the second image. I’m guessing those were your Tax settings. Can you please re-upload it?
Also, are you perhaps using a plugin for tax like WooCommerce Tax?
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This reply was modified 5 years ago by Cara.
Hi, @w-sky!
Do you mean this part?
Link to image: https://d.pr/i/Tqia9g
If yes, I checked its code, and the reason it’s showing up dark is there’s no lighter font color overriding its CSS:
Link to image: https://d.pr/i/0bMSOU
Can you please see if adding this to your custom CSS under Appearance > Customize > Additional CSS will help?
.wc-block-featured-product__description h3 {
color: #fff;
}
Plugin Support
Cara
(@dcka)
Hi, @chrisorah!
So just to confirm then, by default, WooCommerce does not have a place for Product Dimension? (Only Shipping Dimensions as discussed here: https://docs.woocommerce.com/document/understanding-box-packing-calculations/)
That is correct. As a sort of workaround, you can consider adding product dimensions to your product descriptions instead. That would be the most straightforward way.
Hi Robert,
I’ve added missing tags
Can you clarify, did this solve the issue for you?
If not, then since multi-currency functionality is not built-in to the core WooCommerce software or even the default Storefront theme, I’m afraid there’s not a lot we can assist with here. However, since you do have that functionality through WPML, they would be better equipped to help you with these kinds of issues, and you can reach out to them through this link:
https://wpml.org/forums/forum/english-support/
Plugin Support
Cara
(@dcka)
Hi, @swag420!
You mentioned the following:
I am able to give each file a Name in the edit product page, but it will not show up when a buyer views it in their account. They are, however, able to see which is which in the order completion email.
I just tried this out for you on my test site, and updating the names on the downloadable files when you edit a product should work to update the filenames on a user’s My Downloads page:
Link to image: https://d.pr/i/6QkXzz
This is what the customer should see:
Link to image: https://d.pr/i/UmRrrn
Can you let us know if that is the same process you went through?
Plugin Support
Cara
(@dcka)
Hello, @tierschutzmato!
I’ll be replying to you in English. However, feel free to respond to me in German and I’ll enter your messages into Google Translate, if that’s alright.
Hallo, ich suche verzweifelt die CSS die für die folgende Schriftfarbe zuständig ist, siehe Bild.Bild und Bild
I’m not seeing the first image. Can you please send that to us again? You can also use https://snipboard.io/ to send us screenshots.
In addition, I looked at your site https://www.matos-flohmarkt.de/ and I’m having trouble locating the above elements you would like to change. Can you also send us the exact link to the page on your site that we can check?
Plugin Support
Cara
(@dcka)
Hi, @intelmouse!
Yesterday, in this thread, you mentioned the following:
[…]I installed the official PayPal payment plugin from Woocommerce, everything works!
Are you continuing to run into issues with PayPal even with the new plugin? The log you shared here is from April 5, 2021 and is still related to the PayPalCommerce plugin.
If you’ll also let us know the exact PayPal plugin you’re using now (you can copy paste the name from the list in your site’s WP Admin > Plugins), we can help you enable logging for that if necessary.
Plugin Support
Cara
(@dcka)
Hi, Isabel @tireshaisabella!
I get this must be really frustrating, so I hope we can help point you in the right direction here.
First, I checked the Blue Bottle Product product you linked to and I did see EUR 20.62. That makes sense for me because I’m located outside Europe.
Do you perhaps have Geolocation enabled on your site? You can check that under WooCommerce > Settings > General > Default Customer Location? If you’re interested, you can read more about that here: When some users visit my store, taxes are not shown.
I did try checking your site out with a VPN set to the Netherlands assuming that’s where your Shop Base Address is, but didn’t see taxes either. Can you also let us know your shop location? If you wish, you can also send us a screenshot of your General and Tax settings using https://snipboard.io/ for us to check.
Plugin Support
Cara
(@dcka)
Hi, @redbarnblankets!
How about using the Products by Category block from WooCommerce Blocks?
If you’re interested in learning more about that, we have extensive documentation for it here:
https://docs.woocommerce.com/document/woocommerce-blocks/
Plugin Support
Cara
(@dcka)
Happy to hear that! And thank you for letting us know. 🙂
I’ll mark this thread as resolved now. However, if you do have any further questions, feel free to start a new thread.
Plugin Support
Cara
(@dcka)
Hi, @intelmouse!
Those logs are referencing a plugin called PayPalCommerce, which we’re unfamiliar with. Is it perhaps this plugin: https://store.webkul.com/woocommerce-multivendor-paypal-commerce.html
You can check under WP Admin > Plugins for the exact name of the plugin. When you find it, it would be best that you reach out to the developers listed there in case they have an update or a fix for the error that you saw in your site’s logs.
Plugin Support
Cara
(@dcka)
Thanks for that!
I took a quick look at the documentation for that plugin as we’re unfamiliar with it, and it looks like what you’re trying to achieve might be possible through the Warranty as Add-On functionality.
To confirm this, it would be best that you open a support request with weDevs, who are the Dokan developers. And you can do that through this page: https://wedevs.com/account/tickets/
Plugin Support
Cara
(@dcka)
Hi, @ahforayeji!
I checked the link you provided, and I did experience the issue you mentioned of the product being added again after refreshing the page.
This kind of behavior is often due to caching systems, either through a plugin or your hosting provider at a server-level.
Can you check if you may have any caching plugins active? If yes, please make sure that they do not cache the following pages according to our Configuring caching plugins guide:
- Cart
- My Account
- Checkout
You may also want to check with your hosting provider about creating exceptions for those pages, in case they have caching from their end.
