Hi, @pederb6!
I just checked out your site https://www.vinylpussycat.com/ and individually checked the thumbnails from the first page. They were all 324×324 px for me:
Link to image: https://d.pr/i/rfN12y
Is there a particular page I should check to see the issue?
If you’re still seeing issues, you may want to consider regenerating the thumbnails. You can use this plugin for that very purpose: Regenerate Thumbnails
Plugin Support
Cara
(@dcka)
Hi, @sajesh6600!
Those logs don’t look to be related to the issue you’re experiencing when resetting passwords.
However, the System Status Report you shared shows what may be a significant detail. As @rainfallnixfig previously noted, you had User Registration: by WPEverest active on your site. You mentioned that you’ve already tried deactivating that and still received the error.
I do see another plugin that may be causing the issue, LoginPress – Customizing the WordPress Login: by WPBrigade. Can you please see if deactivating that helps?
If it doesn’t, it might be time for a full conflict test. I usually recommend using the Health Check plugin for that very purpose, but let’s cross that bridge when we get there.
Plugin Support
Cara
(@dcka)
Hey, @agogblog1!
I’m sorry to hear you’re still having issues with your site’s checkout page.
Without seeing the actual checkout page since there’s a maintenance screen, I don’t have much information to go by either.
However, you did mention the following:
I have no redirect plugins. I have deactivated and reactivated the plugins 1 by 1 and still cant fix the problem.
Can you please clarify, have you already tried deactivating all plugins altogether except WooCommerce?
If not, for testing conflicts, I usually recommend the Health Check plugin. It has a troubleshooting mode where only you as the admin will see any changes made to the site.
Using that, the general troubleshooting steps would be:
- Enable troubleshooting mode on the plugin which will deactivate all plugins and switch the site’s theme to a default one like Storefront
- Activate WooCommerce
- Attempt checkout to see if you’re still redirected
If the problem is gone, then activate plugins one at a time. In between each activation, repeat step 3. That usually helps narrow down issues.
Plugin Support
Cara
(@dcka)
Hi, @brighella!
Hi @dcka, thank you so much for your help!
I didn’t know there was a need for other plugins.
Your suggestion solved my problem, thank you very much!
You’re very welcome! I’m glad to hear my suggestion helped.
I take advantage of your kindness to ask you if by chance exists a woocommerce hook that can override by forcing the redirect after registration?
As for this question, I’m afraid I’m not entirely aware what would work with the Login/Signup Popup plugin, but you can check out the full list of WooCommerce Hooks here: WooCommerce Code Reference
Also, you might want to check the WordPress.org forum for Login/Signup Popup in case someone’s asked a similar question before: Login/Signup Popup ( Inline Form + Woocommerce )
I hope that at least helps point you in the right direction!
Plugin Support
Cara
(@dcka)
Thanks for uploading the second image again, Isabel!
ALso, I don’t use a seperate plugin for Woocmmerce like Woocommerce tax.
Btw, I also tried disabling all plugins except for Woocommerce and checked if the issue got solved but it hasn’t. I checked it in my regular Chrome, a Chrome incognito brower and also in Opera normal browser + Opera incognito browser.
And thank you for the additional information! I did some more testing on my site for you based on the settings I saw on your screenshots.
What’s happening is, with “Default customer location” set to “No location by default,” WooCommerce isn’t making any tax calculations until a customer adds their location.
This is likely why some customers are seeing no tax added:
Link to image: https://d.pr/i/wL7UQi
And why other customers who may have stored information are seeing tax added:
Link to image: https://d.pr/i/YekOiD
Are you perhaps charging the same tax rate for all countries you sell to? If I’m not mistaken, it looks like you’re charging 21%.
As a workaround, if you are charging a single tax rate, in WooCommerce > Settings > General, you may want to consider setting “Default customer location” to “Shop base address,” so prices automatically show as including tax.
Plugin Support
Cara
(@dcka)
Hi, @webkas!
No need to apologize at all! And I’m glad to hear you got it working.
I’m going to mark this as resolved now. However, if you do have any further questions, feel free to start a new thread.
Plugin Support
Cara
(@dcka)
Hi, @themoneycreed!
Adding optional add-ons to product variants isn’t built-in to the core WooCommerce software. However, you could most definitely use a plugin for that. One option would be this: Product Add-Ons.
If you’re interested in learning more about that, we have extensive documentation for it here.
Hope that helps! 🙂
Plugin Support
Cara
(@dcka)
Hey, @intelmouse!
Since you’ve already opened a support request with us, I’m going to mark this thread as resolved for now. However, we’ll continue to assist you via email.
Plugin Support
Cara
(@dcka)
Hi, @webkas!
Let’s try something. Can you click on “Screen Options” in the top right of your Attributes page and change “Number of items per page” to 30? Please then apply the change.
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This reply was modified 5 years ago by Cara.
Plugin Support
Cara
(@dcka)
Hi @ommi,
Did you receive the email about the error? If yes, can you share with us its contents?
Alternatively, are you still able to access your site’s back end? If yes, can you please head to WooCommerce > Status > Logs and check for any recent fatal error logs and share them with us?
Just for reference, issues like this are usually due to a conflict between WooCommerce and either your site’s theme or another plugin. If you want to go ahead and test for that, you can find a more detailed explanation on how to do a conflict test here.
@civgio, if you are seeing the same error, according to our forum guidelines, it would be best that you create your own thread since something else may be causing the issue on your site. We would gladly assist you from there!`
Plugin Support
Cara
(@dcka)
Hi, @vinceszy!
I do see the issue with your site’s checkout page and issues like this are most likely coming from the theme your site is using. From your site’s code, it looks like that theme would be the Milian child theme. Is that right?
If yes, it would be best that you ask about a fix for the issue from the Milian theme devs here: https://themeforest.net/item/milian-personal-portfolio-wordpress-theme/24632400/support
As a kind reminder, this forum is for issues related to the core WooCommerce software, but I hope this helped point you in the right direction!
Plugin Support
Cara
(@dcka)
Hi, @vannon!
> I’d like to update the color of the “blue box” with the paper link icon to a different color (keeping link icon as white). Is there a CSS that I can use to change the blue to something else? Thank you
As a kind reminder, this forum is for issues related to the core WooCommerce software, so I’m making an exception here for you as the CSS is relatively straightforward. Please try the following:
/* Blue Box */
.image_frame .image_wrapper .image_links {
background: black;
}
/* Link Icon on Mouseover */
.image_frame .image_wrapper .image_links a:hover {
color: black;
}
I also added the code for changing the blue color on the link icon on mouseover.
Moving forward, you may want to post your CSS requests in the forum for your theme, which appears to be Betheme. And you can find that forum here: https://forum.muffingroup.com/betheme/
Hope this helps!
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This reply was modified 5 years ago by Cara.
Plugin Support
Cara
(@dcka)
Hi, @boppar!
The only SEO plugin I use is The SEO Framework plugin.
Considering this, if you haven’t yet, you might have better luck finding a solution for your issue by asking your question in the forums for that plugin, which you can find here: The SEO Framework
Plugin Support
Cara
(@dcka)
Hi, @midemercy!
We had a similar thread on this very issue here: How to add custom city and district within a state in woocommerce shipping zone
In short, the way WooCommerce is currently built, it doesn’t have any structured data for shipping zones below the state level. The only way to make it more specific is through postcodes which, as you’ve already mentioned, don’t work for your particular requirements.
What you’re trying to achieve may be possible with the help of a developer though and, if that’s something you’re interested in, you may want to look at our WooCommerce Customizations Page.
I know this was most likely not the response you were looking for, but I hope it helps point you in the right direction.
Plugin Support
Cara
(@dcka)
Thank you for that screenshot!
First, since you’re now using the PayPal Checkout plugin, it’s best that you create a thread in its forum here: WooCommerce PayPal Checkout Payment Gateway
Before you create that thread, please make sure that the plugin is set up according to the guide here: Setup and Configuration
Next, head to WooCommerce > Settings > Payments > PayPal Checkout and under “Advanced Settings,” make sure that “Enable logging.” That will give us more information when troubleshooting.
Also, in the new thread, for orders where payment has failed, please let us know if you’re seeing any information from the order notes, which would be this part when you’re viewing or editing an order:
Link to image: https://d.pr/i/rA2VMA
Alternatively, instead of opening a new thread, you contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
