Cara
Forum Replies Created
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Forum: Plugins
In reply to: [Meta for WooCommerce] Oops Technical ErrorHey, Kirsten!
Thank you for trying out our suggestion!
One thing we have not yet checked, but that can often cause the “Oops, something went wrong.” error is the default currency set in your WooCommerce store. From the System Status Report you’ve shared with us, I see that it’s currently set to AUD, which should cause no problems as it’s in Facebook’s list of supported currencies.
However, can you try temporarily switching the currency to USD, CAD, GBP, or EUR just to establish the connection, and then switching back to AUD once that’s done. We’ve seen others find success with this method, so can you see if that will work in your case?
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Failed Orders and entry problemsHi, @yossik25!
I took a look at your site’s checkout page and didn’t notice any obvious errors from the browser inspector. However, do you recall having made any recent changes/updates to your site before this happened?
The first thing you’d want to check here is the order notes on the right when editing the failed order. Are you seeing any clues from there?
Second, if you have logging enabled under WooCommerce > Settings > Payments > Stripe, you can also check for Stripe logs from when the order failed in WooCommerce > Status > Logs.
Third, also under WooCommerce > Status > Logs, are there any fatal error logs from the date of the failed order?
Alternatively, please feel free to open a support ticket with us at WooCommerce.com so private information about your site can be safely shared. When doing so, you can already include any information you’ve gathered from my above suggestions. You can open a ticket from here: https://woocommerce.com/my-account/create-a-ticket/
Forum: Plugins
In reply to: [Meta for WooCommerce] Facebook for Woocommerce integration failedHi, @jam3sadm1n!
Thanks for keeping us updated on the issue you’re experiencing. The screencasts are very helpful too, by the way!
One thing we have not yet checked, but that can often cause the “Oops, something went wrong.” error is the default currency set in your WooCommerce store. Can you let us know which currency is being used there?
To note, the currency must be in Facebook’s list of supported currencies. You can also try temporarily switching the currency to USD, CAD, GBP, or EUR to establish the connection, and then switching back once that’s done. Can you see if that will work?
@mariaarias, if you are seeing the same error, according to our forum guidelines, it would be best that you create your own thread since something else may be causing the issue on your site. We would gladly assist you from there!
Forum: Plugins
In reply to: [WooCommerce] critical mistake on check out pageHi, @wsk2120!
I did try to checkout on your store, and I encountered the error.
Can you let us know more about how you’re making the new checkout page? Are you using a page builder like Elementor for this?
Can you also try if using a simple page with only the
[woocommerce_checkout]shortcode in it as your Checkout Page will still result in the error?If you’re interested, you can see more detailed information about setting the page in this guide:
https://docs.woocommerce.com/document/woocommerce-pages/Forum: Plugins
In reply to: [WooCommerce] Customer Role is not assignedHi, @webcreativemaster!
Are you able to reproduce this issue consistently? And can you check what role the customer is being assigned instead? Also, are the customers showing up correctly under WooCommerce > Customers?
Do note that roles will only be assigned to new accounts. Existing users will not have their roles changed.
Forum: Plugins
In reply to: [Meta for WooCommerce] Setup issue ” Catalog is not associated “Hi, @islamfotouh!
The error messages you’re getting seem quite uncommon, but I hope we can help point you towards a solution.
Do you perhaps have different Business Managers? Can you please check if you’re initiating the catalog from the same Business Manager that you created it from?
Alternatively, you may want to get in touch with Facebook Business Extension support in case they can provide additional information on the error messages you’re getting here:
https://www.facebook.com/help/contact/552096935652452Forum: Plugins
In reply to: [Meta for WooCommerce] PHP Fatal error – when trying to edit a productHi, @kjcomparaz!
I’m sorry you ran into this issue. We are aware of it and have it reported here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1708
While we’re waiting on a fix, you might want to try the workarounds suggested in this thread: https://wordpress.org/support/topic/memory-limit-reached-after-last-update/
Specifically, some users have found success with renaming fb_google_category_to_attribute_mapping.json so it is no longer loaded. Another thing you can try is increasing the amount of RAM which would be available for WordPress to use. From the error message you mentioned, it looks like it’s currently set to 185 MB. Can you see if increasing that helps? You can follow the instructions here to do that: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
Hi, @timbertac!
I get $1.03 in tax for Colorado Springs on a $19.99 product (5.15%) and $0.74 (3.7%) for Fort Collings. $0.80 (4%) for Denver. Definitely strange.
I’ve tested your settings on my site, and I get similar results with a Fort Collins, CO 80524 address in my store’s General settings and a USD 19.99 product. The thing I noticed though was that, when I used the same zip code 80524 at checkout, I had a tax rate of USD 1.51 (7.55%). Using 80525, however, gave me USD 0.74 (3.7%).
It turns out that collecting Sales Tax in Colorado is a little different from other states. In brief, with your tax nexus in Colorado, you only collect the full combined sales tax rate (e.g., CO 2.9% + Larimer 0.8% + Fort Collins 3.85% = 7.55%) for sales in the same district.
For sales to customers outside your district, you only collect “retailer’s use tax,” which is CO 2.9% + any local district taxes (e.g., 0.8%).
This matches what I saw in my testing with a CO 80524 store. Sales to 80524 were charged the full 7.55%, but sales to 80525 were only charged 3.7% (C0 2.9% + Larimer 0.8%).
If you’re interested in reading more about this, I would recommend the following:
https://www.taxjar.com/states/colorado-sales-tax-online/#how-to-collect-sales-tax-in-coloradoI hope that helps clear things up!
Forum: Plugins
In reply to: [WooCommerce] Display labels in new orders emailsHey, @pamcho!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions though, feel free to start a new thread.
Forum: Plugins
In reply to: [WooCommerce] Delivery options at checkoutNo worries, @josemarques! Those screenshots are very helpful.😄
@danatkins, We haven’t heard back from you in a while, so I’ll mark this thread as resolved now but if you do have other questions, feel free to create a new thread.
Forum: Plugins
In reply to: [WooCommerce] Payment received in PayPal but cancelled order!Hey, @robword!
We haven’t heard back from you in a while, so I’m going to mark this as resolved. However, if you do have any further questions, feel free to start a new thread.
Forum: Plugins
In reply to: [WooCommerce] Pending Payment Order Item’s Stock not reducedHey, @rajhandi88!
We haven’t heard back from you in a while, so I’m going to mark this as resolved. However, if you do have any further questions, feel free to start a new thread.
Forum: Plugins
In reply to: [WooCommerce] Shop overview link to product instead of shopping cartHi, @locallab!
I don’t want to be able to put the products directly into the shopping cart, i want a button with more details that link to the product page.
From this, it looks like you want to change the “Add to Cart” button to something like a “View Product” button. Is my understanding correct?
If yes, you might want to try using a code snippet from one of the following:
- https://www.tychesoftwares.com/how-to-change-add-to-cart-button-on-woocommerce-category-or-shop-page-to-go-to-the-product-page/
- https://www.wptechnic.com/change-woocommerce-add-to-cart-button-text/
I hope that helps! 🙂
Forum: Plugins
In reply to: [WooCommerce] Delivery options at checkoutHey, Dan!
I’m using storefront. In the docs I see radio buttons offering options. I have set up 2 UK zones, one with tracked 24 and one with Next working day.
What you would want to do is to only have 1 UK Shipping Zone, and then add your two shipping methods, Royal Mail Tracked 24 and Next Working Day, under that zone. Your settings should look something like this: https://d.pr/i/THCbRi
If you’re interested, we have more about setting up shipping zones and shipping methods here:
https://docs.woocommerce.com/document/setting-up-shipping-zones/I hope this helps! 🙂
Forum: Plugins
In reply to: [WooCommerce] Redirect to My account page after loginHi, @matsb50!
But after login, they are redirect to the home page. And not to my account page, even though they have login from this page. And I believed it was the normal behavior of WooCommerce.
You’re correct! The normal behavior of WooCommerce is indeed to send the user to their account page after logging in. I’ve confirmed this for you on my test sites that use the default Storefront theme and that only have very few plugins.
Is it perhaps possible that your theme or a plugin is interfering with this default functionality? The best way to determine if that is the case is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Try logging in and seeing if you’re redirected properly to My Account
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. You can find a more detailed explanation on how to do a conflict test here.
I would recommend that you give that conflict test a go, and fingers crossed you find what’s causing the issue!