Draw Attention Support
Forum Replies Created
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@vannimakk Could you send us a message to support@wpdrawattention.com? We can get this sorted out through there 🙂
Natalie G
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Edge Not workingHi @john10yes,
Thanks for your message. We took a look at your page from our end, and it seems to be loading as expected in Edge.
Are you able to share what version of Edge you are using, and what Operating System (Windows or Mac?) This will help us continue troubleshooting.
Thanks,
The Draw Attention Support TeamForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Cannot edit card in backendIf anyone else is having this issue and upgrading the plugin doesn’t help, please feel free to reach out to us through our support email: support@wpdrawattention.com
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Cannot edit card in backendMira,
We just solved your issue with the latest version of Draw Attention 1.9.7. Please see our email response for more information 🙂
Thanks!
Natalie GForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Display in lightboxHello @metasequoia !
Have you tried displaying the [drawattention] shortcode for the free version in your Avada lightbox?
Most light boxes should be able to display the Draw Attention images, if you’re having issues with the Avada light boxes, you can send us a message at support@wpdrawattention.com and we could help you troubleshoot 🙂
Natalie G
Hi @ctcottagemom,
Thank you for reaching out. Can you please send us an email at support@wpdrawattention.com?
We’ll be able to help you further there.
Thanks,
The Draw Attention Support TeamThis issue was solved by updating the plugin.
Please send us an email at support@wpdrawattention.com if you’re having similar issues and your plugin is already updated.
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Cannot edit card in backendHello Mira,
It looks like you have a tricky situation in your hands, could you please send us an email to support@wpdrawattention.com?
We’d be happy to guide you through this issue through email support,
Natalie GWe were able to create a ready-made US map in Draw Attention!
Send us an email to support@wpdrawattention.com and we can send over all the assets and let you know how to set it up for your site 🙂
Forum: Reviews
In reply to: [Interactive Image Map Plugin - Draw Attention] OH c’mon, this is perfect@studiotwee Thanks so much for the kind words 😀 We’re glad you like it and as always feel free to reach out to us and let us know if you need any help!
Hi There,
Thanks for reaching out to us! Unfortunately we don’t have a ready-made image of maps available, but you can certainly use an image of a map and use Draw Attention to create the hotspots for each state.
Here are some demos of Draw Attention if you’d like to see some examples:
https://wpdrawattention.com/demos/
Thanks,
The Draw Attention Support Team
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Image doesn’t show anymoreHello everybody,
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Our developer just let me know that our next update will include a workaround for the optimization plugins issue, just make sure to update and you shouldn’t need to disable anymore Autoptimize/LiteSpeed Cache/SG Cache settings.Hello @ctnbirkegym
First suggestion is to double-check to make sure you’re using the latest version of Draw Attention plugin.
If all is updated, could you try activating the Enable jQuery Migrate Helper plugin? This could possible be caused by another plugin or theme error that relied on jQuery. Since WordPress 5.5 was released this plugin has helped websites with the plugin conflicts caused by jQuery issues.
If neither of those suggestions worked, could you send us an email to support@wpdrawattention.com?
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Image doesn’t show anymoreI also notice that the Draw Attention image at the bottom of this page looks like it’s working: https://qashqade.com/product/, are you seeing that as well?
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Image doesn’t show anymore@mec022 I tried to recreate the issue on my site, but all my Draw Attention images still appeared with W3 Total Cache activated.
Could you make sure you’re using the latest versions of both those plugins?
Also try adding these scripts to exclude from minifying. Do this by going to W3 Total Cache > Minify > Advanced section > Never minify the following JS files and enter this:
/wp-content/plugins/draw-attention-pro/public/assets/js/featherlight.min.js,
/wp-content/plugins/draw-attention-pro/public/assets/js/leaflet.js,
/wp-content/plugins/draw-attention-pro/public/assets/js/leaflet.responsive.popup-min.js,
/wp-content/plugins/draw-attention-pro/public/assets/js/public.jsOr, make sure the theme or other plugins aren’t lazy loading. In W3 Total Cache, do this by going to General Settings > User Experience section > disable Lazy Load Images.
Let me know if those helped.