Smash Balloon Manuel
Forum Replies Created
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Hey @cocakollo,
Thank you for the nice review here! It’s worth mentioning that we offer all customers a special introductory price discount on their first year, which allows you the opportunity to assess the value of the product and determine whether you’d like to continue using it. You’ll also have access to other premium features like displaying photos and videos in your posts and opening them on a pop-up light box directly on your site, among others.
Feel free to open a support ticket here if you have any other questions or feedback on how we could turn our plugin from a 4-star to a 5-star plugin, let me know, as we are open to all your thoughts.Many thanks,
ManuelThank you for contacting us! At this moment, we have only tested our plugins with PHP 8.0. It should be compatible with 8.1, but we cannot confirm it fully at this point.
I hope this helps! Could you please let me know if you have any questions?
Thanks! 🙂
Hey @carstenk,
Thank you for your response. In this case, we’ll need to investigate this further; kindly send us a support request using the form on our website here, including the System Info.
To obtain this information, follow the steps on this page.
We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Thanks! 🙂
Hi @ciwib,
Thank you for contacting us! I noticed that you already opened a support ticket with us. We are digging into this issue and will get back to you in that support ticket as soon as possible; the problem seems to be related to your legacy issues.
Thanks! 🙂
Hi @carstenk,
Thank you for contacting us! After checking your page, it seems like the Twitter logo option is disabled on this feed, I’d suggest checking your setting to ensure this is enabled.
Navigate to your WordPress dashboard > Twitter Feed > All feeds > Feed Settings > Tweets > Edit Individual Elements > Enable the option “Twitter Logo” then save the changes.
I hope this helps! Could you please let me know if you have any questions?
Thanks! 🙂
Forum: Plugins
In reply to: [Custom Twitter Feeds - A Tweets Widget or X Feed Widget] Multiply accountsHi @smnskov,
You can create multiple feeds for each account you’d like to display on your site; if you need to display multiple Twitter accounts in a single feed, you’ll need to use the PRO version of the plugin.
Please let me know if you have any other questions, and I’ll be happy to help.
Best regards,
Forum: Reviews
In reply to: [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin] Nice and usefulHey @agenciadowntown,
Thank you for your review. I’m glad to know you’re liking our plugin!
When you have a chance, could you please let me know how we might earn that 5th star from you? That way, I can share your feedback with our team, or potentially even offer ideas for how to do what you’re looking for.
Thanks!
Hey @harmlessvikmartin,
Thank you for your response. The video should still show up on your feed, but it will not be at the top or be marked as featured.
If this video is not showing up, please send us a support request using the form on our website here, including the System Info. To obtain this information, you can follow this link.
We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Many thanks.
Thank you for contacting us! This will depend on what implementation of Cloudflare you’re currently using. I’d suggest checking the following:
1- Navigate to your WordPress dashboard > Instagram Feed > Settings > Advanced Tab > Check the Optimize Images option is enabled.
2- In the same section disable the option JavaScript Image Loading then save the changes.
3- Clear the plugin cache. To do so, go to Instagram feed > Settings > Feeds > click the Clear All Caches button.
4- Clear Cloudflare caches.
If this doesn’t help, we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info. To obtain this information, you can follow this link.We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Many thanks.
Hi @davinchy,
Thank you for contacting us! This could be a potential type of JavaScript conflict that is affecting the backend of your site; kindly check that you are running the latest version of the plugin and enable the following option:
Navigate to your WordPress dashboard > YouTube Feed > Settings > Advanced tab > enable the option “AJAX theme loading fix” then save the changes.
If this doesn’t help, we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info. To obtain this information, you can follow this link.We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Many thanks.
Hey @stevermoore,
Thank you for the nice review here!
While we test our plugins in different environments, there could be conflicts with other software that interferes with the feed; in this case, you mentioned it happens on Safari; so it could be a content blocker extension installed on your browser that is causing the issue.
Feel free to open a support ticket here if you have any other questions or feedback on how we could turn our plugin from a 4-star to a 5-star plugin, let me know, as we are open to all your thoughts.
Many thanks,
ManuelThank you for contacting us! I apologize for the delay in our response. Unfortunately, the plugin doesn’t have a pin option; it will show the latest video at the top; using the PRO version, you could display a single video feed that could work as a pinned video on your site.
I hope this helps! Could you please let me know if you have any questions?
Thanks! 🙂
Hi @andijean1979,
Thank you for contacting us! In this case, the plugin only shows the descriptions on the header when displaying a channel feed; for playlists, this is not available.
I hope this helps! Could you please let me know if you have any questions?
Thanks! 🙂
Hi @randyyicfp,
Thank you for contacting us! To investigate this further, kindly send us a support request using the form on our website here, including the System Info. To obtain this information, go to:
1- WordPress Dashboard > Twitter Feed > click on the “Help” button in the upper right corner of the page. This takes you to our Support page.
2- Scroll down to the System Info section.
3- Click the Copy button on the right-hand side of the System Info title.We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Thanks! 🙂
Hey @khag7,
Thank you for your response. I just tested this on a clean WP install running version 6.0.1, WP Mail Log Version 1.0, and the Twitter plugin Version 2.0.1, and I don’t get any JavaScript error in the customizer or in the front end, both plugins are active and configured.
I’m using jQuery version 3.6.0 which comes included with a default WordPress theme, so this could be something else on your site that is generating these errors. We can gladly assist you further if you share your system info via our support form.
Best regards,