Cloudflare conflict

  • Resolved firstsightdesign

    (@firstsightdesign)


    4 years ago

    Instagram feed does not work when Cloudflare is active on the website, photos are not shown. How can we fix the issue without deactivating Cloudflare on our websites? Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    4 years ago

    Hi @firstsightdesign,

    Thank you for contacting us! This will depend on what implementation of Cloudflare you’re currently using. I’d suggest checking the following:
    ​
    ​1- Navigate to your WordPress dashboard > Instagram Feed > Settings > Advanced Tab > Check the Optimize Images option is enabled.
    ​2- In the same section disable the option JavaScript Image Loading then save the changes.
    ​3- Clear the plugin cache. To do so, go to Instagram feed > Settings > Feeds > click the Clear All Caches button.
    ​4- Clear Cloudflare caches.
    ​
    If this doesn’t help, we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info. To obtain this information, you can follow this link.

    We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.

    Many thanks.

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