Smash Balloon Manuel

Hey @c-tomoe,

Thank you for your response. In this case, I’d suggest reaching out to support and provide a screen recording of the process if possible so we can have a better understanding of the issue and can determine if the problem occurs when your switch profiles.
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​You can find the steps of how to submit a support request in my previous response.
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​Best regards,

Hi @riccardo10,

Thank you for reaching out to us for assistance. In this case, we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info. To obtain this information go to:

1- WordPress DashBoard > Instagram Feed > Settings > Support (tabbed page).
2- Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.

Many thanks.

Hi @thedrumdoctor,

Thank you for reaching out to us for assistance. In this case, we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info. To obtain this information go to:

1. WordPress DashBoard > Instagram Feed > Settings > Support (tabbed page).
2. Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.

Many thanks.

Hi @efishinsea,

Thank you for reaching out to us for assistance. In this case, we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info. To obtain this information go to:

– WordPress DashBoard > Facebook Feed > click on the “Help” button in the upper right corner of the page. This takes you to our Support page.
– Scroll down to the System Info section on the Support page; Click the
Copy button on the right-hand side of the System Info title.

We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.

Many thanks.

Hi @sergiom87,

Thank you for reaching out to us for assistance. This feature is called Shoppable Feeds and is available in the Pro version of our Instagram Feed plugin. Currently, there is not a specific demo of this on our site, but you can find more information on the feature here – https://smashballoon.com/doc/make-a-shoppable-feed/.

Basically, when you have this feature enabled, you can put a URL in the caption of your Instagram post, and then clicking on the post in the Instagram feed will send the user to that URL, instead of opening the post in a lightbox or linking directly to Instagram.
​
​If you don’t want to use the Pro version of our plugin, we have a custom solution to manually link photos to a different URL using JavaScript; you can find more information about this here – https://smashballoon.com/doc/link-instagram-photos-to-custom-urls/.

I hope this information is helpful, and if I can answer any other questions or concerns, please let me know.

Best regards,

Hi @boghi,

Thank you for reaching out to us for assistance. The problem here seem to be the screenreaders as they only should show “Reply”. In this case, you can hide this message using a custom CSS snippet or change the text using a custom JavaScript snippet.
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​If you want to hide this message from your site, please navigate to your WordPress Dashboard > Twitter feed > Customize > Copy the CSS snippet below into the Custom CSS box, then save the changes.
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​.ctf-screenreader {display:none !important;}
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​If you want to change the text of this message, please navigate to your WordPress Dashboard > Twitter feed > Customize > Copy the JS snippet below into the Custom JavaScript box, then save the changes.
​

​$('.ctf-tweet-actions .ctf-reply .ctf-screenreader').each(function(){
    $(this).html('Reply');
});

If you need additional guidance or have any other questions please open a support ticket in our support portal here.
​
Best regards,

Hi @emserra,

Thank you for reaching out to us for assistance. After checking your site https://chalkpaint.es/ I couldn’t find any error in the console, and I’m able to see the Instagram feed above the page’s footer. Could you please share more details of the error you see in the console so I can investigate further, to keep your information private please share these details on our support page here.

If you are using Firefox, there may be a few reasons you are not able to see it:

You need to clear the local Browser cache as it may be showing an older version of the page.

You have a plugin/extension in your browser for Privacy Protection or Ad Blocking. These can cause images not to show from Instagram.

You are using Firefox, which has Enhanced Tracking Protection, as well as the ‘Facebook Container’ features which will block images from Facebook and Instagram unless a user disables the features / add the page to the container.

Best regards,