Smash Balloon Manuel
Forum Replies Created
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Hi @chriskzn,
Thank you so much for your thoughtful review and continued support. It means a lot to us that your client has trusted our plugin across multiple sites. We’re especially glad to hear our support team has been helpful, providing reliable tools and responsive assistance is something we take seriously. We truly appreciate the recommendation and your kind words, and we’ll keep working hard to maintain that standard.
Kind Regards,
Thank you for contacting us! After checking your site, I’m seeing the error “No posts available for this Facebook ID.” This usually indicates an issue with the feed configuration or the connected Facebook source.
Please try the following steps:
1. Create a new feed
- Go to WordPress Dashboard → Facebook Feed → All Feeds
- Click Add New and create a new feed for the Facebook page
- If the new feed displays posts correctly, copy its shortcode and replace the current shortcode on your page
2. Reconnect the Facebook source
- Go to WordPress Dashboard → Facebook Feed → Settings → Manage Sources
- Delete the current source by clicking the trash can icon
- Click Add Source and go through the connection process again
If the issue persists after trying the steps above, please open a support ticket using our form here so we can investigate further. When submitting the ticket, be sure to include your System Info, as that will help us identify the root cause more efficiently.
Kind Regards,
Forum: Reviews
In reply to: [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin] Maybe it’s Me…Hi @richlamendola,
We’re really sorry to hear about your experience, we understand how frustrating it is to spend that much time troubleshooting without getting the result you expected.
Our goal is to provide a plugin that works smoothly across as many WordPress setups as possible, but given the wide variety of themes, plugins, hosting environments, and caching systems, conflicts can occasionally happen. When they do, our support team is always happy to step in and work through them directly.
If you’re open to it, please reach out to us through a support ticket and we’ll take a closer look at your specific setup. We’d love the chance to help get things running properly and turn this experience around for you. Our team is here and ready to help.
Kind regards,
Hi @isuke01,
Thanks for reporting this issue. What you’re seeing does appear to be a PHP 8.2 compatibility issue related to how the plugin processes legacy feed data.
What’s happening: PHP 8.2 enforces stricter type checking. In this case, the plugin is expecting string values for functions like base64_decode() and json_decode(), but it’s receiving arrays instead when handling legacy feed data, which triggers the errors you’re seeing.
Next steps: Resolving this will require a plugin update from our developers. To help them investigate and fix this properly, could you please open a support ticket at: https://smashballoon.com/support
When submitting the ticket, please include a full WordPress debug log. That information will allow us to trace exactly what’s happening with your specific feed configuration. In the meantime, we also recommend:
- Reconnecting the source in the plugin to clear any related connection errors
- Creating a new feed using the new plugin interface
- Updating your legacy shortcode to the new format
This should help reduce issues while we work toward a permanent fix. I appreciate your patience, and I look forward to continuing to work with you on this. If you have any questions in the meantime, feel free to let me know, I’m happy to help.
Best,
Hi @fzpassociates6,
Thank you so much for taking the time to leave such a fantastic review! We’re thrilled to hear that you’ve been enjoying the plugins. Please don’t hesitate to reach out if you ever have any questions or need assistance in the future. We’re always happy to help.
Thanks again!
Smash Balloon Support
Forum: Reviews
In reply to: [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin] excellentHi @dereklc,
Thank you so much for the 5-star rating! It’s greatly appreciated by me and the team! In case of any further queries in the future, we’re always happy to help!
Best wishes,
Smash Balloon Support
Hi @atighe,
Thank you so much for the fantastic review. We’re really glad our team could help you track down the caching issue and get your Instagram feed displaying properly again. We know how frustrating those problems can be, so it’s great to hear the solution worked out smoothly. If you ever run into anything else or need a hand in the future, we’re always here and happy to help.
Regards,
Hi @baoyuepearl,
Thank you for the wonderful review. We’re really glad to hear the plugin is helping you showcase your social media content for your business. If you ever have questions or want to explore more features, we’re here and happy to help anytime.
Forum: Reviews
In reply to: [Feeds for YouTube (YouTube video, channel, and gallery plugin)] Great add-onHey @liviux,
Thank you for the great review. We’re happy to hear the plugin made it easy to connect your YouTube channel and build your video gallery. If you ever need a hand or have ideas for features you’d like to see, our team is always here to help.
Regards,
Hi @smartinbound,
Thank you for taking the time to share this detailed feedback. We’re sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. I’ll make sure your comments are shared with the right team internally so we can continue improving. If you’d ever like to discuss anything further or need help with a current setup, our support team is here and ready to assist.
Kind regards,
Hi @tdrock,
Thank you for sharing your feedback and for being a long-time Smash Balloon user, we really appreciate your support over the years. I’m sorry to hear about the frustration you’ve experienced with the Instagram connection and saving process.
The issue you described isn’t typical behavior, and there can be several external factors that cause Meta to close the connection between your account and the plugin. We’d love to take a closer look and help you get this resolved. When you have a moment, please reach out to us through our support form at https://smashballoon.com/support, and our team will be happy to investigate what’s causing the repeated disconnections and saving issues.
Thanks again for taking the time to leave your feedback, it helps us identify where we can continue improving the plugin.
Hi @shylolove, thanks so much for taking the time to share your feedback. We really appreciate it. I completely understand how frustrating it can be when a notice keeps appearing in the dashboard. Our development team is already aware of this and is investigating improvements to how and when review prompts are displayed. We’re planning to include a fix for this behavior, along with other user experience updates, in an upcoming release.
Thank you again for your honesty and for using our plugin! We truly value feedback.
Hi @missydi2007
Thank you for taking the time to share your experience. We’re truly sorry for the confusion and frustration you’ve encountered.
We understand how important clear communication and accessible support are, and it’s clear we didn’t meet your expectations this time. We appreciate you pointing out the difficulty navigating the upgrade process, and we’ve already passed this feedback along to the appropriate team to help improve the clarity of our pricing and plan structure.
To clarify, we offer a free version of the plugin and a Pro version with multiple tiers, each designed for different needs. The Pro Basic tier, while part of the Pro family, does not include advanced features like hashtag filtering. That specific feature is included in our Pro Plus plan and higher, as outlined here: https://smashballoon.com/pricing/instagram-feed/
That said, we absolutely want to make things right. If you’re still open to it, please reach out through our support form at https://smashballoon.com/support and a member of our account team will personally review your case and provide all available upgrade options, including any price adjustment that may apply. We sincerely appreciate your interest in the plugin and hope we can turn your experience around.
Warm regards,
Hi @stych,
Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced. We never want any of our users to feel unheard, and I want to personally reassure you that our intention has never been to place blame or dismiss your concerns.
We did attempt to follow up on your previous messages and completely understand how frustrating it is if those replies didn’t reach you for any reason. We recognize that communication breakdowns, whatever the cause, are still our responsibility to make right.
I’ve personally responded to your latest support request and am actively working to help resolve the issue with your Facebook feeds. Our team is here to support you fully and we’re committed to helping you get things back up and running as soon as possible.
Thank you again for your feedback, we truly value it and hope we can earn back your trust.
Hey @gustavobing, thanks for following up, we’re glad to hear you were able to get your site back up and running. If you ever decide to give the plugin another try and run into any issues, please don’t hesitate to reach out to us directly at https://smashballoon.com/support. We’re always happy to help and work closely with our users to ensure everything runs smoothly.
We appreciate your openness to trying the plugin again.