Smash Balloon Manuel
Forum Replies Created
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Hi @comdeuxabeilles,
Thank you for reaching out to us for assistance. After checking your site, it looks like your Instagram account is not connected to the feed you have created.
Kindly navigate to your Instagram Feed settings > Settings tab > Sources > check your account is attached; otherwise, click the add source button to connect it.
Check that you are using the correct shortcode to embed the feed; it should look like so [instagram-feed feed=”1″]. The feed number could differ depending on the number of feeds you have created.
If the problem continues please send us a support request using the form on our website here, including the System Info. To obtain this information, go to:
1- WordPress Dashboard > Instagram Feed > click on the “Help” button in the upper right corner of the page. This takes you to our Support page.
2- Scroll down to the System Info section.
3- Click the Copy button on the right-hand side of the System Info title.We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Thanks! 🙂
Hi @khag7,
Thank you for contacting us! To investigate this further, kindly send us a support request using the form on our website here, including the System Info. To obtain this information, go to:
1- WordPress Dashboard > Twitter Feed > click on the “Help” button in the upper right corner of the page. This takes you to our Support page.
2- Scroll down to the System Info section.
3- Click the Copy button on the right-hand side of the System Info title.We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Thanks! 🙂
Hi @ernst1234,
Thank you for contacting us! In this case, I’d suggest checking your WordPress settings and checking that there’s no mismatch in your URLs, and they are set to HTTPS. We always use those standard URL settings, so this could be causing the warning.
I hope this helps! Could you please let me know if you have any questions?
Thanks! 🙂
Hi @shifraw,
Thank you for reaching out to us for assistance. There are multiple reasons why the accounts could be disconnected, one of the most common reasons is changing the password of your Instagram accounts, as this will invalidate the Access Tokens. However, to give you a more accurate answer, we will need some more detailed information. Please send us a support request using the form on our website here, including the System Info. To obtain this information, go to:
1- WordPress Dashboard > Instagram Feed > click on the “Help” button in the upper right corner of the page. This takes you to our Support page.
2- Scroll down to the System Info section.
3- Click the Copy button on the right-hand side of the System Info title.We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.
Many thanks.
Hi @fribibb,
Thank you for reaching out to us for assistance. We have reported this to our dev team so that they can fix it in a future plugin update; thank you for letting us know about this.
If you have any other questions, please let me know, and I’ll be happy to help.
Best regards,
Hi @rumraisingelato,
Thank you for reaching out to us for assistance. We believe the issue is being caused by the encryption that is required by Facebook in regards to access tokens. This encryption relies on the Salt hashes in the wp-config.php file. Can you add and define the following to the wp-config.php file for the site:
SBI_ENCRYPTION_KEY
SBI_ENCRYPTION_SALTYou would use the same format as the logged_in_salt and logged_in_key in that file. You can find details on how this looks here. The important part is to make sure the values for the two SBI items above matches on both the local and production site if you use separate ones. Once they are set, do not change them. You may need to reconnect the Instagram account(s) to the plugin after this change, but moving forward, this should hopefully resolve the issue you are having.
Many thanks.
Hi @yxw168,
Thank you for reaching out to us for assistance. After checking your site, I noticed this is a CSS conflict from the theme’s creator. To fix this problem, this custom CSS would need to be edited in the theme’s style.css file. If you don’t know how to edit this file, I’d suggest reaching out to the theme’s developer.
If you have any other questions, please let me know, and I’ll be happy to help.Best regards,
Forum: Plugins
In reply to: [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin] Missing ImageHi @flyingkites,
Thank you for reaching out to us for assistance. This could be a conflict with image optimization, please try the following: Navigate to Instagram feed > Settings > Advanced > disable the JavaScript Image Loading option.
Clear the plugin cache, to do so, please navigate to your Instagram feed > Settings > Feeds > click the Clear All Caches button.
If this doesn’t work we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info.We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.
Many thanks.
Hey @juleskeeper,
Thank you for your response. This is indeed a PRO version feature as you can see here.
If you need more information about the PRO version please send us a support request using the form on our website here
Many thanks.
Hi @juleskeeper,
Thank you for reaching out to us for assistance. With the Free version of the plugin, you can display your YouTube channel; however, if you would like to display a specific playlist like the “daily word” you will need to use the PRO version of the plugin.
To display your channel, you need to connect your account using the “Connect to YouTube to Create a Feed” button inside the plugin settings, or you can configure an API key following this guide.
Once you have connected your account, you can display your channel using the shortcode below.
[youtube-feed type=”channel” channel=”UC0bOl7c6WTfapgGO5nyY54w”]
Let me know if you need additional guidance or have any other questions, and I’ll be more than happy to assist you further.
Best regards,
Thank you for reaching out to us for assistance. In this case, we will need some more detailed information to troubleshoot this further, please send us a support request using the form on our website here, including the System Info. To obtain this information go to:
1- WordPress DashBoard > Instagram Feed > Settings > Support (tabbed page).
2- Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.
Many thanks.
Hi @kasia_codeword and @floumei,
Thank you for reaching out to us for assistance. This issue is being caused by the encryption that is required by Instagram/Facebook in regards to access tokens. This encryption relies on the Salt hashes in the wp-config.php file. Can you add and define the following to the wp-config.php file for the site:SBI_ENCRYPTION_KEY
SBI_ENCRYPTION_SALTYou would use the same format as the logged_in_salt and logged_in_key in that file (example). The important part is to make sure the values for the two SBI items above matches on both the local and production site if you use separate ones. Once they are set, do not change them. You may need to reconnect the Instagram account(s) to the plugin after this change but moving forward this should hopefully resolve the issue you are having.
If you need further assistance please send us a support request using the form on our website here.
Best regards,
Hey @finalwebsites,
Glad to know you find that useful.
Let us know if you need anything else in the future. Hope you have a great rest of your week!
Hi @finalwebsites,
Thank you for reaching out to us for assistance. This could be happening for one of the following reasons that we, unfortunately, don’t have control over:* Changing your Facebook/Instagram password (the account that created the Access Token).
* Having a role removed from one of the connected pages
* Clicking the ‘log out from all devices’ button in the Facebook settings
* Removing the Smash Balloon app from your Business Integrations on FacebookAdditionally, other issues could make Facebook terminate the connection, such as if they notice a security issue on the account, such as a possible account intrusion. In this case, to prevent this from happening again, I’d suggest adding a role to the Business Profiles you are connecting to the plugin; it does not need to be an admin role; any role will work. Alternatively, you can ask the owner to generate a new token; however, if they change their password or any action listed above, the Access Token will be invalidated and must be refreshed.
If this happens again please send us a support request using the form on our website here, including the System Info. To obtain this information go to:1- WordPress DashBoard > Instagram Feed > Settings > Support (tabbed page).
2- Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.
Many thanks.