I Have to Give Up

  • tdrock

    (@tdrock)


    1 month, 2 weeks ago

    I’ve used Smash Balloon for the past several years and in fact I had a paid license at one point. It’s not that it doesn’t work but it’s definitely buggy. Not only does my instagram feed periodically deactivate, sometimes seemingly for no reason whatsoever, but trying to reconnect is always a multi-step drama, endless sitting waiting for it to save, it doesn’t save, I have to do it over agin, over and over it’s just drama and I’m over it.

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  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    1 month ago

    Hi @tdrock,

    Thank you for sharing your feedback and for being a long-time Smash Balloon user, we really appreciate your support over the years. I’m sorry to hear about the frustration you’ve experienced with the Instagram connection and saving process.

    The issue you described isn’t typical behavior, and there can be several external factors that cause Meta to close the connection between your account and the plugin. We’d love to take a closer look and help you get this resolved. When you have a moment, please reach out to us through our support form at https://smashballoon.com/support, and our team will be happy to investigate what’s causing the repeated disconnections and saving issues.

    Thanks again for taking the time to leave your feedback, it helps us identify where we can continue improving the plugin.

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