epsupport

@lpint

Thanks for the update.

If you have any further questions, please don’t hesitate to reach out to us.

Thank you for bringing this to our attention.

We’ve identified the issue, and our team is actively working on a fix. The update will be included in one of our upcoming releases on priority and will keep you updated in the loop.

If you have any further questions, please don’t hesitate to reach out to us.

@burakakmanoglu

We have forwarded this to our testing team for a detailed analysis and will update you soon.

Thank you for reaching out and sharing the details of the issue.

We have tested this on our end, and the paragraphs and images are displaying correctly. To help us identify the cause of the issue on your site, could you please temporarily deactivate all other plugins and check if the problem still occurs?

If the issue persists after following this step, please let us know, and we will investigate further.

We truly appreciate your patience and cooperation
Looking forward to your reply.

Thanks for reaching out to us.

1. You can change the “Free” label shown on the event listing page from the EventPrime settings. Please follow these steps:

1. Go to EventPrime → Settings in your WordPress admin.
2. Open the Language tab.
3. Scroll down to the Button section.
4. In the Free text box, enter the custom label you’d like to display instead of “Free.”
5. Click Save Changes at the bottom.

This way, you can override the “Free” label with wording that better fits your event (for example, “Special Ticket” or “Free for Eligible Guests”).

2. For more control over how pricing text (or other event details) display, you can use the Layout Template feature:

1. Go to EventPrime → Settings → General tab.
2. Under Layout Template, choose a template for all frontend event views, such as event listings and single event pages
   • By default, the “Default” template bundled with EventPrime will apply.
   • You can override this with an event-specific template if needed.
3. To create your own custom template:
   • Navigate to [plugin root]/public/partials/themes.
   • Copy the default folder.
   • Paste it into your current child theme directory under:
     [your-current-child-theme]/eventprime/themes.
   • Rename and modify this new folder as per your requirements.

If you have any further questions, please don’t hesitate to reach out to us.

@lpint

The fixes are now live in version 4.1.3.1. Please update to the latest version, test it, and confirm with us.

Thank you for reaching out and sharing the error details.

To help us troubleshoot this issue, please try temporarily deactivating all other plugins to check if there’s a conflict.

If the issue persists after following above step, please provide us with the following:

• A copy of your Site Health information (You can find this in WordPress Dashboard → Tools → Site Health → Info tab → Copy site info to clipboard).
• A screenshot of the Date and Time settings and Repeat settings under the Event Settings metabox on the event edit page.
• Your server’s PHP version.

This information will allow us to investigate the issue more effectively.
Looking forward to your response.