epsupport

Thank you for reaching out to us.

Could you please confirm if you are referring to the header section of the page? If so, please note that this part is not being generated by EventPrime, but rather by your theme or another plugin.

Hi @mr2808
Thank you for bringing this to our attention.

We have reviewed the issue on our end and found that the site parameter is currently not functioning as expected. Our team is actively working on resolving this, and we’ve placed it on priority to ensure it gets fixed at the earliest.

We’ll keep you updated as soon as a solution is available.

Thank you for reaching out to us.

You can use the shortcode and CSS below to display the performer’s upcoming events while hiding the profile details:

<div class="ep-upcoming-events">[em_performer id="{PERFORMER_ID}"]</div>

You can find the {PERFORMER_ID} on the Edit Performer page.

After adding shortcode please navigate to Events → Settings, select the Custom CSS tab, and place the following CSS in the TextArea:

.ep-upcoming-events .ep-details-info-wrap { display: none; }

This setup will remove the performer’s profile details and only show the upcoming events.

@rkwonline
Thank you for bringing this issue to our attention. We appreciate your feedback, and we want to assure you that we are committed to resolving this issue in our upcoming releases. 

Your input is valuable to us, and we look forward to delivering an improved experience in the future.

• This reply was modified 8 months ago by epsupport.

Hi @neeleh

Thanks for reaching out to us.

We are looking into this and will update you as soon as possible.

Hi @papex , 

Thank you for reaching out. We’re sorry for the challenges you’ve experienced and are dedicated to providing comprehensive support to resolve your concerns. 

Our free “EventPrime Events Import Export” extension allows event imports from Google Calendar or file formats such as CSV, JSON, XML, and ICS. Once installed, you can locate these options in the “Import” tab under “EventPrime > Import Export” sub-menu in your dashboard.

To address your request for importing events with Date, Start Time, End Time, Teacher, and Classroom details, please follow these steps:
1) Download our pre-configured CSV file from here, which we have customized for your requirements.
2) Fill in the columns: Title (class name), Start Date, Start Time, End Date, End Time, Location (classroom/lab), Performers (faculty/professor), and Date Format (e.g., m/d/y for 10/1/2025, consistent with date fields).
3) Navigate to the “Import Export” sub-menu, select “Import using files” in the “Import” tab. 
4) Upload the CSV file to complete the import.

If you encounter any difficulties or have questions, please contact us.
We’re here to assist you!

• This reply was modified 8 months ago by epsupport.
• This reply was modified 8 months ago by Yui.

@burakakmanoglu

We have carefully reviewed your Site Health information, including your PHP version and WordPress setup, but were unable to reproduce the reported error on our end.

Upon further inspection, we noticed that your site is also running the Eventozilla – Event Calendar – Elementor Widget plugin. Please note that Eventozilla is not fully WordPress-compliant and may lead to conflicts with EventPrime. We recommend temporarily deactivating Eventozilla and testing again to confirm if the issue persists

Please share the results after you have verified; we will be on standby.

Thank you for your feedback. We’ve forwarded your request to our team for possible future updates.

If you have any other questions, feel free to ask!