epsupport

Thank you for reaching out to us.

Could you please let us know the version of EventPrime and its extensions that you are currently using?

Looking forward to your reply.

Thank you for reporting the issue. We are looking into this on priority. To help us investigate further, could you please check the following and share the details with us:

1. Browser Console Errors
   • Open your website in Chrome (or any browser).
   • Right-click on the page → select Inspect.
   • Go to the Console tab.
   • Try replicating the issue (click “Confirm Booking”) and check if any errors appear in the console.
   • Please share a screenshot of any errors displayed.
2. Debug Log File
   • Open your wp-config.php file in the root directory of your WordPress site.
   • Make sure the following lines are added (or update them if they already exist): define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );
   • Save the file.
   • Reproduce the error by logging in and trying to view a booking.
   • The debug log will be saved as debug.log in the /wp-content folder.
   • Please share this file with us.

These details will help us quickly identify the root cause of the issue.

Looking forward to your response.

To achieve the desired result, please navigate to the “EventPrime-> Settings” sub-menu select the “Custom CSS” tab, and place the below-mentioned CSS in the TextArea and save changes.

 
#top.ep-event-detail-template .fullsize .template-blog .post .entry-content-wrapper {
    max-width: 100% !important;
}
#top.ep-event-detail-template .fullsize .template-blog .post .entry-content-wrapper .entry-content {
    max-width: 100%;
}
 

If you have any further questions, please don’t hesitate to reach out to us.

Thanks for the patience and cooperation

Please go to EventPrime → Settings → General tab → SEO sub-tab and enable the SEO setting.

Once enabled, please visit the Event Listing page on the frontend and open an event from there to verify that the setting is applied correctly. This should also resolve the paragraph issue you are experiencing.

Looking forward to your reply.

Hi @pauljbrown,

Thank you for your valuable feedback regarding the Organizer (Instructor) search functionality.

Regarding your request to include descriptions in the search, we have noted it and will enhance the search functionality to cover both names and descriptions in our upcoming releases.

For the layout and positioning of the search box and button, you can apply the following CSS to achieve a better appearance and alignment:

#ep-organizers-container #ep_organizer_search_form .ep-box-row {
    display: flex !important;
    justify-content: center !important;
}

#ep-organizers-container #ep_organizer_search_form .ep-box-row .ep-box-col-4 {
    flex: 0 !important;
}

If you have any further questions, please don’t hesitate to reach out to us.

@engeniusweb

If anything else comes up, just open a new thread and we’ll assist you right away.

Thank you for the update.

It’s good to know the issue is resolved. If you have any other questions or need further assistance, please feel free to let us know — we will look into it on priority.