epsupport
Forum Replies Created
-
Thanks for reaching out to us.
To assist you further, could you please share the URL of the specific event page where this issue is occurring?Additionally, we recommend temporarily deactivating any other plugins except EventPrime to rule out any potential conflicts that might be causing this duplication.
We have reviewed the functionality on our end and were unable to replicate the issue — everything appears to be working correctly. To better assist you, could you please provide the exact steps to reproduce the problem? If possible, please share the screenshots.
Additionally, we recommend temporarily deactivating all other plugins except EventPrime to rule out any plugin conflicts. Once done, please check if the issue persists.
We appreciate your cooperation
Thanks for reaching out to us.
We have tested the Event Types in Firefox and found that the “Load More” button is functioning correctly on our end.To help us investigate this further, could you please share the URL of the page where you’re encountering the issue?
Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] asc desc types of eventsThank you for your feedback.
Currently, the
[em_event_types]shortcode supports the following attributes:display_style="grid/colored_grid/rows",limit="{NUMBER}",cols="{NUMBER}",load_more="0 or 1",search="0 or 1",featured="0 or 1", andpopular="0 or 1".The
order="ASC/DESC"attribute is not currently supported. However, we’ve forwarded your request to our planning and development team for future consideration and action@helenowen
Thank you for reaching out. As highlighted by the WordPress.org moderator, we’ll be better able to assist you with premium version support via our dedicated support system, which you can access through the EventPrime website.Thank you for reaching out.
We offer a free Import/Export extension for EventPrime. Once you upload and activate this extension, the “Import/Export” option will appear under the EventPrime menu.
This extension allows you to import or export events using popular file formats such as CSV, ICS, XML, and JSON.
You can download the extension and learn more about it here: https://theeventprime.com/all-extensions/events-import-export/
https://theeventprime.com/import-export-extension-eventprime-guide/
If you have any further questions, please don’t hesitate to reach out to us.Thank you for reaching out.
Please ensure that you clear both your server and browser cache, and then recheck the calendar to confirm that the latest updates are reflected correctly.
After the recent plugin update, newly created events should now display as expected. However, for events that were created before the update, you will need to either update them manually or edit the parent event. When you edit and save the parent event, it will regenerate the recurring (repeat) events based on the updated configuration, which should correct the display.
We understand how critical this functionality is and truly appreciate your patience. If you need assistance with the process, we are here to help.
If the issue persists, please let us know — we’re here to support you further.
Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] tags?Thank you for your positive feedback — delivering a better experience for you is our priority!
We greatly value your suggestion and are happy to confirm that this feature is already in our development roadmap.
Once deployed it will be mentioned in our changelog and we highly encourage you to stay tuned for future updates.Thank you for your support!
Could you please ensure that the ticket availability dates and times are correctly set under the event settings? It’s important to confirm that the ticket sale period is still active and reflects the correct start and end times.
Thank you for outlining the issue in detail—we understand how critical this is for your client, and we truly appreciate your patience.
I’m pleased to let you know that this issue has been addressed in our latest release, v4.1.0.1. To resolve the event date discrepancy, please update your plugin to the latest version. This update corrects the issue affecting recurring events that were shifting dates upon modification.
We understand the pressure you’re under and hope this update provides the resolution you need. Should you require any assistance during the update process or if the problem persists, please don’t hesitate to reach out—we’re here to help.
Thanks @lpint
@reganjdee
Thank you for reaching out. At this time, the feature to automatically delete images from previous or completed events is not available in EventPrime. However, we truly value your feedback and would like to let you know that we’ve analyzed your request and added this feature to our development roadmap. It may be considered for inclusion in a future release.We appreciate your suggestion and continued support.
Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] calender going overThanks for reaching out to us.
To assist you further could you please share the URL of the page where the calendar issue is occurring?
If you have any further questions, please don’t hesitate to reach out to us.Thank you for reaching out.
To remove the Weather tab from the event page:
- Navigate to EventPrime → Settings.
- Go to the Frontend Views tab, then click on the Event sub-tab.
- Enable the option “Hide Map Tab”—this will remove the map tab from the venue section of the event page.
To hide the venue information from a single event page:
- Edit the specific event from the backend.
- In the Venue metabox, simply uncheck the selected venue option.
- Save the changes. This will remove the venue details from the frontend for that event.
If you have any further questions, please don’t hesitate to reach out to us.
Thank you for reaching out.
We’ve checked this on our end, and the check-in functionality for the Author role appears to be working as expected.
To assist you further, could you please share the event URL where you’re facing this issue? Additionally, confirm if other user roles are able to check in guests without any problems.
Looking forward to your response so we can investigate further.
Thank you for reaching out. We’ve checked your site, and everything seems to be working fine on our end.
To investigate further, could you please share the event URL and a screenshot of the issue where ticket sales stop and the event shows as “over”?