ecwid_team

Hello Laura!

Ecwid Support Team is here to answer your question.

I’m wondering if I update the plugin on my staging site… is it possible that it could effect the Production site?

If we got your idea correctly, a staging website is your non-public WordPress website where you test different things (themes, plugins, scripts, etc.). In order to move changes from a staging website to a live website, your action is required. Thus, you should be able to test the Ecwid plugin update on your test website before you update it on your live WordPress website.

Please notice that you can always check the Changelog for updates in the WordPress Admin > Plugins > View Details next to Ecwid Ecommerce Shopping Cart > Changelog. Here is the video that illustrates the path: https://ecwid.d.pr/0tW4W8

Also, we would appreciate it if you specify why do you want to test the plugin update on a staging website before updating it on the live website. What exactly do you want to test or what would you like to change?

You can always contact us via support@ecwid.com

Thank you!

Hi!

We sent an email with the solution to the same address (o***r.k*******i@g***l.com) to the same email thread last week, but haven’t received your reply yet.

Have you received our email? I’ve also sent a copy of this email today, just in case.

The issue you have occurs due to incorrect server settings. The website is located in the directory that is not indicated in the DOCUMENT_ROOT​ server setting. This causes a conflict between WordPress and the server, not in the Ecwid plugin.

To fix the issue, you should contact your website hosting provider and ask them to make website location on the server match the value specified in DOCUMENT_ROOT.

Please see the details in the email we sent and let us know if you have more questions. We’ll be happy to help!

No problem!

Can I also ask you why you wanted to know this? Is there maybe some particular reason and we will be able to help you with it?

Hi,

Thanks for contacting Ecwid support team.

Currently, we don’t have the recurring billing feature built-in. However, there are some workarounds:

1. You can choose Stripe as your payment provider.

Stripe lets securely save customers’ CC details in your Stripe merchant account. So you’ll be able to charge your customers manually from the Stripe account after an order is placed in the store.

To set up Stripe, please follow this instruction: https://support.ecwid.com/hc/en-us/articles/360013319500-Stripe

2. It’s possible to develop a custom integration with a payment provider that suits your business needs.

If there is a payment provider you prefer to work with, our Customization team can help you connect it to your Ecwid store on a paid basis. Feel free to fill out this form: https://ecwidcom.typeform.com/to/vIlijv and after that, the team will reach you out with all details and a quite.

If you have technical skills, you can code the integration yourself using our API documentation: https://developers.ecwid.com/api-documentation

Feel free to contact us, if any further questions appear.

Hi,

Thank you for reporting the problem.

We are looking into it, but there are some more details we need to investigate the issue.

We’ve sent you the details to the email address associated with your account (o***r.k*******i@g***l.com). Can you please check your inbox?

Thank you!

Hi Kim!

This is Daria from Ecwid Customer Care Team. I’m terribly sorry for keeping you waiting for a reply so long.

I checked your website and created a code for you to change the positions for the price and description. Please, add it to your active CSS theme in Ecwid control panel>Design>Edit theme:

.ecwid.ecwid-SingleProduct-v2.loaded .ecwid-title, 
.ecwid.ecwid-SingleProduct-v2.loaded .ecwid-productBrowser-price{
    text-align: center;
}

Remember to save the changes.

I hope this will help! By the way, feel free to contact us directly at support@ecwid.com. Our Customer Care team will be happy to help you with any requests you may have.

Thanks and sorry for the delay again.

Hi there!

I believe it’s possible to change the positions for the price and description with the help of CSS code. We will be glad to assist you. Please give us a link to your site, so we will be able to prepare this code.

Hello!

Thank you for your question. I’ll be more than happy to help you!

Yes, you definitely can sell digital products like books, music, pictures and etc. with Ecwid.

NOTE: This feature is available starting from the Ecwid Venture plan. To learn about out plans and features, please, follow the link: https://support.ecwid.com/hc/en-us/articles/207100729

Please, follow the steps to create digital products in your store:

1. In your Ecwid admin, go to Catalog > Products and click on ‘Add new product’;
2. Give it a name, specify a price, upload an image (if needed), give a description and uncheck ‘Requires shipping or pickup’ under the ‘Weight’ field.
3. Open the ‘Files’ tab and hit the ‘Upload Files’ button;
4. In the popup window, hit the ‘Choose file’ button, select a file from your PC and hit the ‘Upload Files’ button in the same popup;
5. Give a short description of your files and save changes.

Once done, this product will appear in your store!

To learn more, feel free to refer to our article about selling digital products at this link.

I hope it helps!

Feel free to reach out if you have any questions. We’ll be glad to assist!