Dan (a11n)
Forum Replies Created
-
We can’t support paid Jetpack features in these forums. If you have a Jetpack Search plan, could you contact us via this contact form and mention this thread?
Thanks!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] jetpack error_logDoes the site use WooCommerce Payments? That relies on Jetpack, so it could be where the Jetpack transient is coming from?
If you need us to take a closer look, could you share the site URL here, so we can get some more information about the site?
Hi @tuanvm
We can’t troubleshoot issues caused by other plugins, but you could try using the ‘Exclude from deferral’ setting as shown in your last screenshot, to exclude Jetpack js files and see if that helps.
Since that error is in your WooCommerce status, I’d suggest contacting WooCommerce support directly about that:
https://woocommerce.com/my-account/create-a-ticket/
Since the Jetpack connection is working now, the WooCommerce team will be best placed to assist with that error.
@ironynews could you please start your own thread, as per the Forum Welcome?
https://wordpress.org/support/plugin/jetpack#new-postThank you!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Top posts and pages is stuckHi @nescafe89
This is commonly caused by transients.
You can try using the following plugin to clear expired transients:
https://wordpress.org/plugins/delete-expired-transients/You can learn more about that here:
https://www.wpbeginner.com/plugins/how-to-manage-and-delete-transients-in-wordpress/If it doesn’t help, could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Hi @vytaulla51
Your code is right, but you’re using an absolute path in the
home_urlfunction, which only accepts a relative path.If you prefer, you could remove
home_urland just redirect directly to the PDF file.What I would suggest however is that you could try using the Contact Form block instead, as that includes a redirection setting in the UI:
Hope that helps!
Hi @sue6080
That’s correct. Jetpack features included in your WordPress.com plan are supported via https://wordpress.com/help/contact
If you have a WordPress.org site with the free version of Jetpack you can get help in this forum. Or if you have a paid Jetpack plan from jetpack.com you can contact us via this contact form instead.
Hope that helps!
If creating a test site is too difficult, I would suggest using the Health Check and Troubleshooting plugin to test switching themes without affecting your live site.
https://wordpress.org/plugins/health-check/
After activating that, you can enable Troubleshooting Mode, which allows you to switch to a default theme (such as Twenty Twenty), but only you will see it, your visitors will continue to see your usual theme.
You can do that to check whether the widget issue is related to your theme.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Error configuring Site StatsHi @knutsp
Are you using custom user roles on your site? If so, it’s possible that there’s a conflict with your custom roles. Can you let us know how you’ve edited your user roles so we can do some testing on that?
Hi @todga
Sorry to hear you’re having trouble with Jetpack’s Site Accelerator feature.
Do you have ‘lazy load’ enabled too? You could try enabling “speed up image load times” but disable lazy load to see if that helps.
If not, it’s possible there could be a blocked request somewhere. Could you please enable the site accelerator, and post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Hi @neville
Thanks for the update, and I’m glad to hear you were able to connect eventually.
I’m not actually sure why enabling wp_debug would cause the Jetpack connection error. It’s possible that it’s indirectly related, so enabling that caused something else to break, which in turn broke the Jetpack connection.
If you have any further issues, please let us know and we’ll be happy to investigate for you.
Hi there
Sensei LMS does not currently support hierarchical modules, and we are planning to remove the ‘parent Module’ field to make this clearer, as described here:
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Can’t connectHi there
I’ve checked your account, and that section appears to be loading without any trouble.
If you’re still seeing the issue, can you check the developer console to see if there are any errors reported there?
You can find guidance for checking this here, if you need it:
https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/#javascript-errors
Hi there
This is just a design choice to save space on mobile devices. If you want it to display on mobile too, you can add the following CSS:
@media only screen and (max-width: 760px) { .jp-carousel-info-footer .jp-carousel-photo-title-container { display: block !important; } }Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Version 5.9Hi there
This appears to be a known error when using the Gutenberg Block editor, as described here:
https://techjourney.net/how-to-fix-the-editor-has-encountered-an-unexpected-error-in-wordpress/Can you try the troubleshooting steps suggested there and see if it helps?