Thread Starter
chive
(@chive)
Is there any support team?
Anonymous User 18700194
(@anonymized-18700194)
Hi @chive –
I’m sorry for the difficulty that you are having.
Looking at your site, I see the issue is that your web server is blocking requests to the xmlrpc.php file. When we try to connect to your site via that file, we’re getting a 405 error.
Jetpack uses this file to communicate with your site but it appears that your server doesn’t allow POST requests to XMRLPC.
They may want to restrict access to only certain IPs, which they can do by adding Jetpack’s IP addresses to their allowlist. You can get a list of those addresses here:
https://jetpack.com/support/how-to-allowlist-jetpack-ip/
Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.
Once Jetpack can access the xmlrpc.php file, you should be able to connect without an issue.
Thread Starter
chive
(@chive)
Hi, Bob, and thank you for your reply. After my request my hosting provider allow the access to xmlrpc.php file.
After all, Jetpack now is install properly and is connecting to wordpress.com.
But.
There is something wrong with popup that shows comments/replies. It doesn’t load any information: https://real-madrid.ru/wp-content/uploads/2022/02/snimok-ekrana-2022-02-07-v-22.28.05.jpg
Hi there
I’ve checked your account, and that section appears to be loading without any trouble.
If you’re still seeing the issue, can you check the developer console to see if there are any errors reported there?
You can find guidance for checking this here, if you need it:
https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/#javascript-errors
Anonymous User 18700194
(@anonymized-18700194)
Hi there,
It has been more than one week since we have heard from you, so I’m marking this topic as resolved.
But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.
