Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack encountered an error and was unable to display the Dashboard…

  • Resolved neville

    (@neville)


    I get this error message “Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page” after an alert from Site Health that JetPack wasn’t connected. So I click the link to reconnect, and got the error. Refreshing the page makes no difference, error every time.

    How do I fix this?

    The page I need help with: [log in to see the link]

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  • Thread Starter neville

    (@neville)

    Hmm, I just realised that, when I got the error I reported earlier, I was running WP debug reporting to help figure out if a plugin is the cause of some white page issues I’m having re displaying category pages (I’m just getting blank pages).

    Once I set debug to ‘false’ in wp-config.php, the JetPack connection error has gone and JetPack displays data in the dashboard, etc.

    Curious, why would setting debug to ‘true’ in wp-config.php have caused the connection error? If that actually is what happened.

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi @neville

    Thanks for the update, and I’m glad to hear you were able to connect eventually.

    I’m not actually sure why enabling wp_debug would cause the Jetpack connection error. It’s possible that it’s indirectly related, so enabling that caused something else to break, which in turn broke the Jetpack connection.

    If you have any further issues, please let us know and we’ll be happy to investigate for you.

Viewing 2 replies - 1 through 2 (of 2 total)
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