Azey

Hi @danielgfm1, I can see you could subscribe to Jetpack Stats (Free non-commercial license) for the https://www.comunidademegadrive.com.br site. Please let us know if you need help with anything else.

Hi @dsl225, please use a leading http or https as applicable to the Bunny CDN address. Do not include a trailing /.

I hope this information helps, but please ask if you have any other questions!

Hi @johnmoody, thank you for reaching out. I have reviewed your site https://timesforthetimes.co.uk/

I have confirmed that your website is for non-commercial use only and, therefore, qualifies for our Free Stats plan. I have adjusted this in our records. To use Jetpack Stats for non-commercial sites, please follow the flow on this page to certify that your site is non-commercial:

https://wordpress.com/stats/purchase/

Check the boxes that apply to your site, which make it non-commercial.

Please let us know if you have other questions or if there’s anything else we can do to help! 

Hi @pimentadenis, thanks for sharing your feedback with us.

Jetpack’s features and free offers continue to evolve to meet the changing needs of our users while sustaining the plugin’s development and support.

I understand that some of these changes, like the recent change to Jetpack Stats you mentioned, can be disconcerting. Still, decisions like these are typically made to better align with the plugin’s long-term sustainability and user benefit.

If Jetpack no longer meets your requirements, and you’re exploring other plugins, we’d be sad to see you go, but it’s essential to ensure that those alternatives adhere to best practices for performance, security, and support.

Thank you!

Hi @llilly0! Thank you for reaching out.

Would you mind sharing your website address so we can investigate the issues you mentioned? If you are uncomfortable sharing your website address here, please use this contact form.

Hi @mclonline! Thank you for sharing your concerns about accessing Jetpack Stats for your site. I have reviewed your site, https://mesacountylibraries.org/

This site asks for donations and sells library membership, which classifies it as commercial. Stats are free for personal sites that don’t promote a product/ service or generate revenue. This page has more details on why we consider a site commercial. Please upgrade to a paid plan to continue using Jetpack stats. You can check out our help article for more information.

Free stats plans are for truly non-commercial sites only. We are committed to making Jetpack better and more useful for all users. We would genuinely appreciate hearing about the specific features or improvements you’d like to see in Jetpack. Your suggestions are crucial for us as we plan future updates. Please share your ideas with us via email using this contact form.

Hi @sergiomotta18, It’s possible that a plugin or the theme on your site is conflicting with the Infinite Scroll feature. I recommend using the Health Check & Troubleshooting plugin to troubleshoot this. This plugin can be useful for debugging such conflicts without impacting your live site.

Once you’ve installed and activated the plugin, go to WP Admin → Tools → Site Health → Troubleshooting tab to begin troubleshooting. This adds a new Troubleshooting Mode menu item to the toolbar at the top of the WP Admin screen. From there, you can enable and disable plugins and change the theme for your site, without affecting what normal visitors to your site see while you troubleshoot.

Deactivate all plugins except Jetpack and enable each one at a time. After each attempt, try to replicate the issue. This should help you find what’s causing the issue.

Hi @julianesmf, could you go to https://wordpress.com/stats/purchase/energeiaplus.com page instead of https://wordpress.com/stats/purchase to complete the process?

Please let us know how it goes.