Draw Attention Support
Forum Replies Created
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@qhs4ever We recently released an update (1.9.5), could you let us know if that helps the problem here?
Hello @kameshvyas
We don’t have any fields or features that would change the height and width of the container.
The Draw Attention image size depends on the theme’s container on the page and the size of the original image.
Let me know if you have any other questions 🙂
Natalie GForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Map not showingHi @iguanamom,
Thanks for the update. We’ve seen that sometimes, the Autoptimize plugin can cause conflicts with the Draw Attention theme. If you’re able to whitelist Draw Attention or exclude it from Autoptimize’s settings, I believe that should allow both plugins to run.
I hope that helps! Please let us know if there’s anything else you need.
Thanks,
LiamForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] misreistration of hot spotsHello @nickchalmers14,
What browsers are you using on your Mac/PC? Were any updates made recently?
Unfortunately the page linked is giving me this error: Safari can’t find the Server.
Are you seeing this issue too?Thanks,
Natalie GForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Map not showingHello @iguanamom,
We’ll take a look at this and see if we can recreate the issues in Chrome and Edge.
Were there any other updates you made along with Draw Attention?
Thanks,
Natalie GForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] [object Object] box showingWe were able to find that this was being caused by a conflict with the Ultimate Elementor Addons plugin. Their FancyBox seems to be aggressively initializing the lightbox and causing issues with Draw Attention.
There’s nothing we can do on our end to fix this, the plugin developers of Ultimate Elementor Addons will need to make adjustments on their end.
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Cannot open hotspots to edit@skibunny2k used Enable jQuery Migrate Helper to solve her issue because their website was using an older version of Draw Attention that relied on jQuery.
The newest version of Draw Attention shouldn’t have this issue.
Hi There,
Thanks for reaching out to us.
Did your client recently update to WordPress 5.5 or higher by any chance? We’ve seen some sites that are having issues with the changes made to jQuery. We would recommend installing this plugin to try and resolve any jQuery-related issues:
https://wordpress.org/plugins/enable-jquery-migrate-helper/
Can you please try installing that plugin and let us know if the issue gets fixed?
Thanks,
LiamForum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Stop video playing@stbeacon Glad to hear that 😀 Let us know if you need anything else!
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] PHP-Noticeoh dangit! Thanks again for bringing this to our attention, we’re going to look into getting these notices fixed soon.
Again, these shouldn’t be too worrisome, they won’t affect any of the functionality. But, please let us know if you do see any issues in the meantime 🙂
Natalie G
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Stop video playing@stbeacon, we appreciate your kind words! Thank you for finding this bug and letting us know 🙂
That’s right the pro version includes the ability to create more interactive maps and more layouts, like the pop-ups you mentioned earlier.
Natalie G
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Stop video playing@stbeacon Our developer figured out a fix for Youtube and self-hosted videos to work properly in Draw Attention hotspots. We’re going to have this fix released in the next update for today or tomorrow 🙂
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] PHP-Notice@alexanderkissel it seems like you’ve uncovered a bug!
But no worries, this won’t affect your functionality, it’s just a warning. We’ll have a release out to fix this either today or tomorrow 🙂
Thanks for letting us know!
Forum: Plugins
In reply to: [Interactive Image Map Plugin - Draw Attention] Stop video playingGlad you reached out, @stbeacon!
Our developer is going to look into finding a way to stop videos from playing after you click to another hotspot. We should be able to get back to this thread soon.
It seems like this only happens in the left layout included in the free version. I just tested this in my sandbox site and had success with the lightbox and tooltip layouts, but those are only available in the Pro version.
Here’s a link with the lightbox/pop-ups: https://sandbox.simplyscheduleappointments.com/draw-attention-demo/
Thanks,
Natalie GThanks @sikau 😀 You’ve been great to work with as we solve the bugs in your site. We really appreciate your patience and support 🙂