wp3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Save user dataHi @hruod ,
The details are indeed saved in the browser and are used to pre-populate Name/Email fields in case you want initiate another chat (in most cases the same user will want to do that from the same pc/browser – unless it’s a shared pc). The cookie is valid only for a day. However even though those fields are automatically populated (given that you already had a chat), the user can still change them before initiating a new chat.
If this is what you are experiencing, it’s by design. We’ll look into this matter internally and will make adjustments in case needed.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Ring notification for all chat agentsHi @chadreitsma ,
A few questions to better troubleshoot:
A) Do they all share the same browser and browser settings?
B) Is it the same people every time who do not get rings or is it random?
C) Do the people who do not get rings get other notifications? (for example browser PUSH if on HTTPS)
D) Can they see new chat requests regardless?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] HTML not working in Auto ResponderHi @mcatselfprep ,
We have identified the issue and will be fixed in the next release.
Thanks for reporting!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Save user dataHi @hruod ,
Could you please describe a scenario in which this happens in more detail? Step by step in order for us to replicate in case this is a bug.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Embed the customer chat windowHi @deanfourie ,
Update 8.1.6 has just been released and includes a fix for this.
Let us know if everything is OK!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Global chatting possibilitiesHi @sohom ,
Unfortunately this is currently not possible. This plugin is meant to be used in 1 on 1 chat sessions! (multiple agents can chat with a single user but that is something else)
Hi @tzwick ,
The live chat on your site is currently offline so I cannot further troubleshoot but do you by any chance have any WAF installed either on WordPress or the host? There’s a high chance new message requests are being blocked.
Hi @insurevents ,
I was finally able to test your installation. It seems that you have a Web Application Firewall in place (most probably modsecurity) which blocks front-end chat message requests. This prevents users’ messages from being saved into the database thus you can only see your messages in chat history and chat transcription email. If modsecurity is indeed what you are using then this is purely server configuration issue and it’ll need to be addressed by the system admin.
Hi @chrislovessushi ,
Great, glad everything is OK now!
Hi @tzwick ,
While in a chat can you check your webserver’s logs for any PHP errors? (Especially related to sessions)
Hi @chrislovessushi ,
Could you please provide a bit more information:
1) WordPress Version
2) WP-Live Chat by 3CX Version
3) Theme
4) If any editor plugin is used other than Gutenberg or Classic editor
5) If option “Enable chat dashboard and notifications on all admin pages” is enabled under Live Chat -> Settings -> General SettingsHi @insurevents ,
It seems that we have a major difference in timezone and this makes it difficult to troubleshoot as the chat is always offline when we visit the site.
Please try the following and get back to us:
– Open your website’s front-end in incognito mode as well as the browser’s console (press F12)
– Initiate a chat
– Check the console for any 401/403 errorsForum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Custom colours don’t seem to workHi @hruod ,
As per my previous message, it is a known issue and will be fixed in the next release!
Sorry for the inconvenience.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Desktop AlertHi @rik0399 ,
I suspect that you may have posted on the wrong forum as our plugin (WP-Live Chat by 3CX) does not have any sort of Trial, it is completely free.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Chat only shows when I’m logged inHi @auntypizza ,
If “Chat box for logged in users only” is disabled then it is most probably an issue related to caching. As I can see you are using WP Fastest Cache? You can disable the caching plugin for a moment to verify this.
Let us know.