wp3cx

Yes but don’t navigate via a browser as it won’t work. You need to check server side, using an FTP client, a web file manager, ssh etc

Would it be possible to provide the URL of your website?

Hi @tech96 ,

This error is produced when a user tries to send an attachment but passes a chat ID different from what their session is bound to.

Could you please specify which version of the plugin you are using and also if the chat mode is Cloud or On-Premise?

Another important detail is whether you are using any caching plugin.

Hi @typopoint ,

Thanks for reporting back. At this point you’ll need to proceed with the typical WordPress troubleshooting guide. (this is commonly done in a sandbox/text environment)

Disable all plugins except WP Live Chat by 3CX. Check if the problem is still there. If not then enable the rest of the plugins one by one (testing each time if the error is produced) until you identify the one which is most probably causing the issue/conflict.

Enabling debug mode could also help. You can find more here: https://wordpress.org/support/article/debugging-in-wordpress/

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false ); 
define( 'WP_DEBUG_LOG', true );

P.S: Make sure the error log file is not publicly accessible.

If the error is intermittent then there’s a good chance it is indeed a server related issue. I would strongly suggest to upgrade both your WordPress and PHP versions to the latest version (or PHP only to at least 7.2.X) for stability, performance and security reasons. This could also fix the error you are getting.

Prior upgrading make sure your website/plugins/scripts is fully compatible with newer versions of WP/PHP.

Hi @kellys ,

Could you please give more information regarding your setup?

1. WP Version
2. PHP Version
3. Chat server mode (On-Premise or Cloud? Can be found under Settings -> Advanced Featured)
4. In chat history: a) can you see any recent chats that ended? b) if yes, do they include all user messages?
5. If you are making tests, please make sure you are using an incognito window to initiate a chat.

Yes that is possible as long as you are online (meaning logged in to WordPress and online as an agent). Navigate to Live chat -> Settings -> Chat Box. There’s an option named “Chat notifications“. Enable it.

On the same page there is an option called “Visitor experience ratings” which allows a user to give a thumbs up/down to a chat. If they are satisfied they will give a thumbs up 🙂

Hi @rashedbrur ,

I am not sure I understand what you are asking.

Do you want to:
a) move your theme’s JS in your theme’s functions.php file?
or
b) move the live chat plugin’s JS code in your theme’s functions.php file?
or
c) none of the above

If (a) then we cannot give any advice on how to customise/develop a theme. You would need to ask this in the main support forum of WordPress.

If (b) then this is definitely not recommended. Changing the functionality of the plugin in anyway will almost certain cause problems.

If (c) then please explain in more detail. I have already given you an idea what the problem is but unfortunately I cannot advice you how to fix it as it falls outside the scope of this forum!