activate live chat

  • Resolved Jess

    (@jesslucyg)


    6 years, 3 months ago

    Hi there

    How do I activate the live chat as the instructions say activate but I cannot find that so perhaps it was changed?

    Please help

    Thanks so much

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    Hi

    Previously a little envelope was appearing on the home page and now it looks like a weird comment thing at the bottom and the envelope isn’t showing

    Also is there an option to add a notice at the top saying, please pop us a message if you want to live chat or ask us anything ?

    Plugin Author wordpress3cx

    (@wordpress3cx)

    6 years, 3 months ago

    Hello @jesslucyg, we suggest to check the documentation, you can find it here:
    https://www.3cx.com/wp-live-chat/docs/

    Also check FAQs:
    https://wordpress.org/plugins/wp-live-chat-support/#faq

    Plugin Author wp3cx

    (@wp3cx)

    6 years, 3 months ago

    Hi @jesslucyg ,

    The live chat on your website seems to be working fine on our end.

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    Thanks, yeah the live chat is now showing mmmm

    tho I dont know where to find it in my dashboard to reply

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    Thanks Im checking out the links and sure it says to read chats under dashboard but where do you actually find that dashboard tho haha

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    Ok sorry I found it haha ooops

    Ok another questions is can I also receive an instant email as well if someone sends a message on the website or is that not possible ?

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    Also is there a way to say rate this chat and also comments or feedback on chat?

    Plugin Author wp3cx

    (@wp3cx)

    6 years, 3 months ago

    Yes that is possible as long as you are online (meaning logged in to WordPress and online as an agent). Navigate to Live chat -> Settings -> Chat Box. There’s an option named “Chat notifications“. Enable it.

    On the same page there is an option called “Visitor experience ratings” which allows a user to give a thumbs up/down to a chat. If they are satisfied they will give a thumbs up 🙂

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    I was able to reply to myself and then I all of a sudden had another visitor but I could not reply at all 🙁 that really sicked

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    Ok I cant find that setting but earlier had something ask me for notifications and I clicked yes and when I test it made a ringing sound which was cool but then at dashboard it was blank then I clicked filters and clicked on each thing on drop menu then it was blank, then i messaged again and went through menu so only showed and let me accept chat ?

    What was that?

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    is there a way to make the pop up menu say as a pop up just by the envelope

    Hi, welcome and can we assist with further information or something like that?

    Plugin Author wp3cx

    (@wp3cx)

    6 years, 3 months ago

    Hi,

    You cannot add text next to the initial chat bubble, however you can change the text in the popup which by default reads “Questions? Chat with us”.

    I would suggest to navigate through the settings area to see the different options and what/how can be customised. The documentation might also be helpful: https://www.3cx.com/wp-live-chat/docs/

    Thread Starter Jess

    (@jesslucyg)

    6 years, 3 months ago

    Ok will check it out

Viewing 13 replies - 1 through 13 (of 13 total)

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