wp3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Make the Chat Box Always Open?Hi @lirane3 ,
The URL provided does not have our plugin installed.
I will however answer your question: Yes you can set the chatbox to popup automatically (if this is what you are after). This option can be found under Settings -> Chat Box -> Automatic Chatbox Pop-Up -> All Forms
Hi @insurevents ,
Could you please post your configuration?
– Version of WordPress
– Version of WP-Live Chat by 3CX plugin
– Chat mode (On-Premise or Cloud?)
– Encryption (Enabled or Disabled?)Thank you
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Start Chat button not workingHi @rashedbrur ,
Could you please switch to another theme temporarily to check if it works? There is a chance something in the current theme is changing the expected behaviour of the plugin (most probably jQuery). Since the website is under maintenance you should be able to do it just to test/confirm.
Let us know!
By the way it is always good to switch to HTTPS not only for this (or any) plugin to work properly but for better security of your website. You don’t even need to buy a certificate nowadays as there are many providers that issue certificates for free. You can look into let’s encrypt. CPANEL also has an option to get free certificate for the domains hosted but this is up to the hosting provider to enable so it might not be available in your case.
Hi @joanlovestotravel ,
Unfortunately we won’t be able to assist you as this forum is dedicated to the WP-Live Chat by 3CX plugin.
The issue you are having seems to be related to WordPress (or most probably a third party component) and not our plugin, thus you’ll need to post it in the correct forum in order to get help!
I hope you get it sorted soon!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Start Chat button not workingHi @rashedbrur ,
The URL you have provided does not seem to have our plugin enabled which makes it difficult to troubleshoot and identify what could be wrong.
Hi @yokiguan ,
Unfortunately we cannot help as your question is related to another product (Woocommerce) and not our plugin (WP Live Chat by 3CX). Please post your question to the right forum to get help!
Thank you
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Theme Social Media Icons DisappearHi @santoscycles ,
It is probably related to the font awesome icon set. Can you please try disabling “Enable Font Awesome set” under “General Settings”?
Hi w-sky,
It should be working so let’s take a few steps to troubleshoot:
1. Could you post a screenshot of the chatbox after you clicked on the X button?
2. Which chat mode are you using? On-Premise or Cloud?
3. Do you see any errors in your browser’s console? (Press F12 Button)Hi w-sky,
Thanks for reporting. We will check this and get back to you.
Hi w-sky,
The X button in the top right corner is to end a chat whereas the X button in the chat bubble is to open/close the chatbox.
Can you confirm that clicking the [X] in the top right corner ends the chat? You will see a relevant message in the chatbox that the chat has ended.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Offline send message not workingHi @alexanderlabrie ,
Excellent! Thanks for providing the information needed to troubleshoot this.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Offline send message not workingHi @alexanderlabrie ,
After checking your site, it seems that the source of the problem is not our plugin but a Javascript error produced by another plugin which breaks functionality.
I have successfully submitted the offline form once I blocked the request to the JS file causing the problem.
You can see in your browser’s Console which plugin it is. (seems to be a woo-commerce one).
I hope this helps.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Chat History Not WorkingAre you using the latest version of the plugin? If not, I would recommend updating and see if the issue persists.
You are more than welcome!
Hi @jvivesc ,
Could you please specify the chat server mode you are using and whether Typing Preview and GDPR options are enabled? You can find this information by navigating to Settings -> Advanced Features.
Typing Preview can be enabled only when using the “3CX High Performance Cloud Servers” mode and if GDPR is disabled under “Privacy” settings.
- This reply was modified 6 years, 9 months ago by wp3cx.