wp3cx
Forum Replies Created
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Hi @patrickgmarini ,
Is it possible that you provide a link to your website? (you can edit your message soon after you post it for privacy reasons – we’ll still receive it)
Generally, this sounds like the chat session is not properly initialised. If this is the case then you should be getting 403 errors in the browser console while chatting (as a user). This can happen for a number or reasons. Most commonly, something is blocking requests to the WordPress API.
By the way if you are testing the functionality of the plugin, do not initiate a chat in the front-end while being logged into the back-end as it will not work. You need a different session – try chatting as a user from an incognito window.
Hi @raitken ,
I am afraid you have posted your question in the wrong forum! This specific section is dedicated to the WP-Live Chat by 3CX plugin.
You’ll need to post it to a WordPress support one.
All the best!
Hi,
Yes troubleshooting this on a staging server would the ideal.
In most cases of similar behaviour the issue was caused by Optimisation plugins which were merging all JS files into one. Constant reloading of a page usually indicates JavaScript related issue. So some times another plugin will load it’s own js code (Or jqueyr dependency) which might cause conflict with others.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Remove from all pagesHi @ac2017 ,
Yes that is possible. Navigate to Settings -> General Settings and enable the Include chat window on the following pages option by adding the ID of the page you want the chat to be enabled on!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] 429 errorYou’re welcome
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Icons not ShowingHo @rayha ,
Did you try clicking on “Select Default Icon” and then saving the settings? See if that works for you. (It’s under Settings -> Chat Box -> Icon)
Regarding Font Awesome set, there might be an incompatibility with some themes which are already using this so there’s an option to disable it under General Settings -> “Enable Font Awesome set”. It is basically a font which consists of icons. It is widely used in themes/plugins.
Hi,
This is not normal. Most probably there is a conflict with another plugin.
Could you please check your browser’s console if there’s any error shown? (press F12 while at the page which reloads)
If no error is produced I suggest to try disabling all other plugins to see whether the problem goes away. Please clear all server/client side caches after you disable the plugins and before testing. If everything is OK then start enabling them one by one to see which one is causing the issue.
It is always recommended to take a backup before performing any troubleshoot procedure.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] 429 errorHi,
You already have another topic open about this but anyway.
429 errors are produced when a server is unable to handle requests at the rate they are coming in. Our plugin, especially when using the cloud servers (which you are), shouldn’t be causing this.
If it does, then most probably one or more the following is true:
– Your server has very slow specs/resources or is misconfigured
– You have a very large number of agents online simultaneously
– Another plugin is interferingCommonly the third option is the reason behind most problems.
HI @shanejones ,
There seems to be a conflict either with a plugin or the theme. Would it be possible to temporarily disable all other plugins (not just caching ones) to see if the problem persists?
I know this can be difficult in a live environment but unfortunately it is one of the most important steps towards tracing what’s wrong.
Let us know.
Hi,
How did you set the option to “no maximum”? Are you referring to the “Number of chat rings” option under Settings -> Advanced Features?
Regarding the 429 error you are getting, are you using Cloud chat server mode or On-Premise?
Glad you got it sorted!
I believe you can find all the information you need on this page: https://www.3cx.com/wp-live-chat/.
If there’s something you cannot find or need hep with we’re here to assist 🙂
You are welcome 🙂
Glad it worked 🙂
There currently isn’t such an option, we might consider adding it in a future release.
Hi Again,
It seems that the root cause of your issue is that you are not using permalinks in your installation which is causing API requests to fail. Enabling Permalinks will not only solve this issue but also help your site’s SEO (Search Engine Optimisation).
You can enable them by navigating to WordPress Settings -> Permalinks. Select “Post name” and then click “Save Changes”.
Got it, you can edit your message now.