Support » Plugin: WP-Live Chat by 3CX » Icons not Showing

  • Resolved maryando


    Hi Guys

    I have two problems with this chat and can’t really decide to go PRO if the free version is causing me the problems already.

    1. Icons are not showing I mean Facebook icon next to the Chat Bubble, End Chat Icon, Rating Icon, and the one next to it – all showing rectangular block (the one when the icon is missing or icons are disabled at WordPress) instead of real icons.
    A few months back there was an option in WordPress to switch the icon off and on, but now there are no options at all.
    I tried every option in this plugin and nothing helps. I have no cache plugin installed yet. Please SEE HOW IT LOOKS

    2. How to remove the facebook icon next to the chat bubble?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WP-LiveChat


    Hi there, just to clear things up a bit with your post, you have 2 issues, right?

    1) Certain icons on the customer chat box appear as blocks instead of actual icons.
    2) You want to remove the ‘Facebook’ icon from being next to the chat bubble.

    Regarding point 1, this is related to the version of font awesome your site and our plugin are running. We’ll be making a release to fix this soon.

    About point #2. To remove this icon you need to go to your ‘Live Chat > Settings > Chat Box > Social > Facebook URL’ and remove the URL from the textbox. This will make the icon disappear from your site.

    By the way, there is no such thing as PRO. The latest version/s of the plugin are completely free. There are no paid versions. May i ask why you think there’s a ‘PRO’ version?

    • This reply was modified 1 month, 3 weeks ago by WP-LiveChat.
    Plugin Author wordpress3cx


    Hello, first of all there is no pro version. The free version has all features enabled for everyone.

    1) This is a know problem and it’s related to Font Awesome v4 conflicting with Font Awesome v5 that probably you have enabled in your wordpress theme. We’re migrating to v5 and we expect to release in a few days. This will solve your issue.

    2) If you don’t enter a Facebook url in Chat Box -> Social, the icon doesn’t appear.

    Feel free to contact us here if you think there are other bugs or unexpected behaviors.

    Thanks for fast support I thought there is a pro version available. Sorry about it just read the article with wrong information then.

    That’s great the problem will be resolved soon, yes I’m on the FA v5 at the moment so great I decided to ask the question here:)

    Regarding facebook, there is not possible to leave the field blank. I tried before with hashtag and leaving it blank but if the field is blank after saving default facebook link appears back again.
    When replaced with custom one, the custom one can’t be deleted. So there is an issue with this field I think. I have deleted browser cache so this is not the issue tried on different browsers too.

    Thanks so much for your help and I really appreciate that this plugin if for free right now.
    Best Regards

    Plugin Author wordpress3cx


    Hello @maryando, you’re right, there is a bug and you cannot empty the facebook url. This will be fixed in next release. Thanks for letting us know!

    No worries thanks for doing what you do!
    Have a good day!

    Thanks i have the same problem!

    Plugin Author wordpress3cx


    Hello, version 8.1.2 solves the issue. Now plugin is using Font Awesome v5 and conflicts are gone. Let us know!

Viewing 7 replies - 1 through 7 (of 7 total)
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