wp3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Live chat email notificationExcellent, glad everything is working now!
You’re welcome 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Live chat email notificationHi @viktoriafoldi ,
We are glad you find our plugin useful! 🙂
Regarding point #3 this requires access to your server logs to verify whether emails are being sent or not. The administrator of your site should be able to check this.
Now let’s try troubleshooting this.
– Do you receive all other emails sent by your WordPress installation and/or our plugin? If yes then the problem is almost certainly not your server.
– Have you specified an email under Settings -> Offline Messages -> Email Settings? If yes, is it correct? If not, can you confirm that the email specified under WordPress Settings -> General -> Administration Email Address is correct?
– Are you logged in as an agent in WordPress and your status is Online while this is happening?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Ringing only once or max twiceDoes this happen on all browsers? Have you tested this on another computer?
Hi @inezcornell ,
Unfortunately I don’t know exactly when the next update will be released but it shouldn’t be too long from now.
Once an update has been released a notification is shown in your WordPress dashboard.
We will also update this topic so that you know 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Ringing only once or max twiceWhile at the dashboard page press the F12 button on your keyboard. It should open the console in another window. When a chat comes in and it starts ringing check the console for any Javascript errors.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Ringing only once or max twiceHi @inezcornell ,
Can you check your browser’s console for any JS errors while it’s ringing?
Hi,
It seems that you have upgraded from an older (PRO) version of the plugin which left one “faulty” setting in the database. You can safely ignore it for now as it doesn’t affect anything.
We’ll take care of this in the next update/release! 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] hide message “Agent entered”Hi @benincasapcm ,
Unfortunately there currently is no option for this and I would certainly not recommend messing around with the PHP of the plugin (or any plugin 🙂 )
P.S: You can probably achieve that with CSS, hiding essentially the system messages:
.wplc-system-notification{display:none!important;}Keep in mind though that ALL system messages will be hidden which might not be ideal as errors etc will not be shown. It will also affect the functionality of “Direct user to page” as it is being sent as a system message. If you acknowledge the “risk” and the possibility of the “trick” not working then you can try it 🙂
Hi @inezcornell ,
We have identified the issue and will be fixed in the next update.
Thanks for reporting.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Array Error FoundHi @rwgieseler ,
Navigate to the settings page and click “Save”. Does this fixes the warning?
Also:
– where do you see that error?
– do you have debug mode enabled?
– do you have any custom post types? if yes did you exclude them in the settings?
– which PHP version are you running on?Hi @xicoofficial!
You can use our “Webhooks” feature to partially achieve that. You can create a “Chat Request” and/or “Agent Accept” event and set a URL handler which will receive a GET/POST request once that even has fired. This way you can do any action you want with your handler endpoint whenever a request is received.
You can find “Webhooks” in the Live Chat menu after “Custom Fields”.
We will be adding an “End Chat” Webhook soon (most probably in the next release)! 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Button problemsHi @raitken ,
I am afraid you have posted in the wrong forum. This section is dedicated to the WP-Live Chat by 3CX plugin.
You will need to post your question to either Elementor or General WordPress forums.
Hi @guigmonteiro ,
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Are you referring to the front-end, the back-end or both? (reloading)
Can you switch to another theme for a moment just to rule that out as well?If it’s the theme causing the issue you’ll need to tell us which one it is in order to find what is causing the conflict.
Hi @pdpmail ,
Are you referring to Offline Messages or the Live Chat messages?
If it’s offline messages then this is by design. It’s like a contact form. You rarely need to fill it twice in a go.
Thanks for providing the URL. As per the chat session we had, I can confirm that the plugin is working fine! Navigating through your website while chatting was flawless 🙂