Nami

Hi there @zerozerou !

Thank you for writing to us in WooCommerce support forum!

I have checked the screenshot you shared in the post; it looks like you have a special plugin that may be in place to change the checkout process.

If you are not sure which plugin is doing this, you can deactivate all the other plugins except for WooCommerce and see if you can identify which plugin is doing this by enabling the plugin one by one.

For this, you may check out the plugin such as Check Conflicts – https://wordpress.org/plugins/check-conflicts/ — This allows you to deactivate and activate plugins without actually making changes to the site. (Here is the short video on how to use the plugin: https://cln.sh/rjELyp)

Or if you can share the URL to the site, we can take a look around as well.

Thank you!

Hi there,

Thank you for sharing the system status report with us!

I have checked a few things on my end, and nothing stands out to me so far.

Woo mobile app relies on XML-RPC service, and your site has this enabled and seems to be functioning fine.

I checked Jetpack debug and all is good; there is no sync discrepancies between database and Jetpack. (Note the app relies on Jetpack connection)

Could you please reach out to us from the mobile app directly about this issue? You can do so by navigating to: Setting > Contact Support — when contacting, please refer to this thread.

For the time being, could you try logging out of the mobile app and logging back in to see if that helps?

Thank you! — I am going to mark this thread solved since we will need to take a look into this via mobile support ticket 🙂

Hi there @cozycornerspot !

Thank you for checking in with us about the issue here on WooCommerce forum.

Can you please create a support ticket with us from this page?: https://woocommerce.com/my-account/create-a-ticket/ (You will need WordPress.com account to sign in to WooCommerce.com)

Could you then make sure to include system status report in your ticket? — You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

Can you also include screenshot to the error and where you are seeing it?

Then make sure to link to this forum as well. — Since we would like to move forward with email support, I am going to mark this thread as resolved.

In the meantime, one thing you can check is to make sure that you are connected to Jetpack on the site. 🙂 (Jetpack > Settings > Scroll down to make sure you are signed in.)

Thank you!

Hi there @progtesting !

Thank you for sharing these screenshots and conflict testing!

It looks like the error is cURL Error (7): couldn’t connect to host — This could indicate that possibly your hosting provider is blocking the access. There may be a firewall or some sort of security measure on the hosting provider’s end.

The best route for this issue would be to reach out to the hosting provider to seek further assistance.

I hope this helps!

Hi there @mehrdad7artkamkar !

Thank you for sharing the system status report.

Are you using the following plugins to translate the pages?

WPML Media: by OnTheGoSystems – 2.7.0
WPML String Translation: by OnTheGoSystems – 3.2.1

Have you had a chance to reach out to OnTheGoSystems support team about the issue?

Since these are third-party services, we would not be able to assist you effectively on the matter you are experiencing.

Thank you for checking in!

Hi there @alexatom !

Thank you for checking on these.

Can you further troubleshoot by checking the following items?:

– Verify database — WP Admin > WooCommerce > Status > Tools > Verify database > Click – Verify database (Button on right)
– Update database — WP Admin > WooCommerce > Status > Tools > Update database > Click – Update (Button on right)
– Install the plugin Error Log Monitor – https://wordpress.org/plugins/error-log-monitor/ and see if there are any PHP errors

Do you have any other issues? For instance, can you create products without any issues? Can you create pages and posts normally?

Thank you!

hi there @kklo !

Thank you for checking in here on the WooCommerce forum.

Have you had a chance to reach out to the support team at Kadence Theme? They would be more resourceful as to why the issue may be happening on the site.

The possibility is that other WooCommerce-related plugins may be influencing and conflicting on the site. For instance, do you have any plugins that can add some features on the sidebar? (I.e. Product filter, category, etc)

The best way to check this would be to carry out conflict testing by deactivating all the plugins except for WooCommerce to see if the issue still persists to happen.

I hope this gives you some direction to troubleshoot further!

Thanks!