Nami

Hi there @jelle1998 !

Thank you for reaching out!

I highly recommend updating WordPress, WooCommerce, theme, and other plugins to the latest version. If you are unsure, I recommend setting up a staging site and first testing the latest version on a staging environment.

I recommend installing the plugin WP Mail Logging – https://wordpress.org/plugins/wp-mail-logging/ which allows you to check WP Mail logs.

Check also our documentation here about email delivery issues: https://woocommerce.com/document/email-faq/

In short, try doing the following troubleshooting:

– Update everything, then test by placing a test order (either create $0 product, or coupon that discounts 100%)
– If you have any SMTP plugin, deactivate the plugin, and place a test order.
– If you have any email customization plugin, deactivate and place a test order.

If none above was helpful, I recommend carrying out conflict testing on the site:

1. Change theme to Storefront → Place test order
2. If the problem persists, deactivate all the plugins except for WooCommerce, then place a test order.

I hope this helps!

Hi there @hanugala !

Glad to hear you found the custom code ☺️

Have a great day!

Hi there @salamasherif !

Do you have any role-based plugins that may influence features of WooCommerce?

If you have some special theme, I recommend checking in with the theme developer about this issue to see if they can assist you.

If you have any plugin that may influence WooCommerce’s Thank you page, it would be best to reach out to the plugin developer.

If you are not sure what may be causing this, I recommend conflict testing to see if you can pinpoint the cause of this issue:

1. Change the theme to Storefront → Check the Thank you page after placing the test order (you may create a coupon that discounts 100% off)
2. If #1 did not change the result, it is likely plugin that is causing this: deactivate all plugins except for WooCommerce

If you would rather not perform conflict test on the site, you may check out conflict checking plugins such as Check Conflicts – https://wordpress.org/plugins/check-conflicts/

I hope this helps!

Hi there @cienfu90 !

Thanks for sharing the information!
Are you referring to the plugin Redsys WooCommerce: por Redsys – 3.3.0?

If so, the best way to troubleshoot this would be to contact Redsys directly about this and see if they can further assist you.

Here is their support information I could find on their website:

91 728 23 23
supportvirtual@redsys.es

Based on what you have shared so far, it sounds like WooCommerce side is not receiving the information that these orders have been paid from the Redsys side.

If you would like, I recommend temporarily changing the Hold Stock setting:

WP Admin > WooCommerce > Settings > Products > Inventory > Hold stock (minutes) > Leave it blank so the orders will not automatically get cancelled

This way, you can check on the status of the payments until the issue is solved, then possibly manually change the order status to Processing.

I hope this helps!

Hi there @alexislevrai !

May I ask how you added the additional Checkout fields? By default, WooCommerce plugin does not have an option to add additional Checkout fields. Are you using some other plugin to accomplish this?

For instance, we offer WooCommerce Checkout Add-Ons extension on our WooCommerce marketplace.

Could you also share the URL to the site so we can take a look at the Checkout flow?

Thanks!

Hi there @flamemunich ,

Thank you for sharing more information.

Please note localization/translation of WooCommerce plugin is outside of our support scope as per this documentation: https://woocommerce.com/document/woocommerce-localization/

According to the system status report you had shared here, it looks like theme is overriding the single product page quite a bit.

I checked my browser Developer tool for the page, and it seems like the 404 error is returned due to the site theme. Here is the screenshot of the Console error: https://cln.sh/K1wX3A

I recommend changing the theme to Storefront or Twenty-TwentyOne and see if the issue persists first.

Here is also WPML support thread that mentions the same issue you may check out: https://wpml.org/forums/topic/woocommerce-single-product-page-throws-404-error-2/

I hope this gives you some direction to further troubleshoot the issue 🙂

Hi there @shahramab ,

I checked the site, and Browser’s Developer Tool (right click on the page, Inspect > Developer tool) > Console tab. And there I see some errors on the Console such as “GET https://thecomputerdeal.com/wp-content/uploads/https:/m.media-amazon.com/images/I/41M+VYMXgZL._SS416_.jpg 404 (Not Found)”

Here is the screenshot: https://cln.sh/rwnyat

Did you change the directory for these images on the server? It looks like currently, these images are not accessible, and are returned with 404 on the server level.

I recommend reaching out to your hosting provider about this to seek further assistance.

I hope this helps!

Hi there @gnmike !

Thank you for writing us here on WooCommerce forum.

Please note the default weight field for Shipping weight so make sure to enter shipping weight rather than product weight.

For this, you would need some sort of plugin/extension/customization. I recommend checking out Extra Custom Product Options for WooCommerce which is offered on our WooCommerce.com marketplace.

You may also check out a plugin such as Advanced Custom Fields –
https://wordpress.org/plugins/advanced-custom-fields/ Here is their support thread I found you may check out: https://support.advancedcustomfields.com/forums/topic/custom-fields-on-woocommerce-product-variations/ (Note this is a third-party plugin and any customization such as this is out of our support scope, so we would not be able to assist you)

Or try searching for any similar plugin by keywords such as “WooCommerce product variation custom field”

I hope this gives you some direction to further search for a suitable solution.

Thank you!