Nami
Forum Replies Created
-
Forum: Plugins
In reply to: [Google for WooCommerce] I was about to cancel and stop JetpackHi there,
Thank you for checking in with us about this.
Please see our documentation regarding if Jetpack is required or not: https://woocommerce.com/document/google-for-woocommerce/faq/#is-jetpack-required
Google for WooCommerce would not be affected when you disconnect the Jetpack.
Jetpack technology is used across our Automattic products. For example:
- Woo mobile app
- WooCommerce Shipping (for shipping label creation)
- WooCommerce Tax (for automated tax)
- WooPayments
These services rely on Jetpack technology, but they do not require Jetpack plugin to function. It uses Jetpack technology to connect the site with WordPress.com, which then allows us to offer various services.
I hope this clarifies the dynamic and relationship of Jetpack plugin.
Forum: Plugins
In reply to: [WooCommerce] Delete Google merchant Sub-account pleaseHi there @nuatron
You do not need to connect the store to WooCommerce.com.
With the “Enter store address manually” option, you can manually provide the System Status Report.
Once you provide it, you can submit the support request. When you are submitting your message, could you please link to this thread so our support team can review this thread?
Thank you!
- This reply was modified 1 year, 9 months ago by Nami.
Forum: Plugins
In reply to: [WooCommerce] Can’t disable “Sold individually”Hello there,
Thank you for reporting this issue. We have yet to receive many reports about this, but I come across a few similar cases.
May I ask if you have been able to reproduce this issue under conflict tested state? (Theme is switched to Twenty Twenty-Four + all other plugins except for WooCommerce is deactivated.)
It would be helpful to confirm this issue indeed happens only WooCommerce plugin is active, and that there are no other factors that are causing this issue.
If anyone was able to verify, please do let us know.
Thank you!
Forum: Plugins
In reply to: [ShipStation for WooCommerce] Bug from 4.4.0 versionHi there,
Thank you for reporting this!
We are checking in with our developer team about your report.
We will circle back with you here. Thanks again!
Forum: Reviews
In reply to: [Google Analytics for WooCommerce] New version doesn’t work anymoreHi there,
Thank you for leaving your comment. Could you please downgrade the plugin for now? Our developer team is investigating this issue 🙂
Thank you!
Forum: Plugins
In reply to: [WooCommerce] Subscription page with critical errorHi there,
Thank you for checking in with us about this.
I understand you are observing fatal error message on the subscription detail page.
Our developer team has worked to address this issue, which now has a pending pull request to be included in the upcoming version release. (Our developer team has mentioned version could be released either today or tomorrow depending on the approval process.)
In the meantime, as a workaround, we are asking our users to disable Order Attributes feature setting. WooCommerce > Settings > Advanced tab> Features > Uncheck Order Attribute feature setting.
More information about Order Attribute feature, see here.
Image link: https://cln.sh/WrZlWfLz
For today and tomorrow, could you keep an eye out for the release notes to confirm the fix is included in the upcoming release? (You are also welcome to check in with us anytime.)
Thank you for your patience and understanding in this matter.
Hi there,
Thanks for checking in!
We currently do not offer integration with Cloudflare Turnstile for built-in MailPoet subscription forms, but you may share this idea to this feedback board.
You should still be able to utilize this functionality Cloudflare Turnstile for third-party forms/contact forms if it integrates with WordPress or if the third-party contact form plugin accepts the integration.
I hope this helps! Thank you.
Hi there @redeyedrocker ,
Thanks for reaching out here!
It looks like there might be some global styling on the site that is overriding the form styling.
If you are not sure where you have global styling set, can you please try conflict testing and see if this issue continues to happen?
- Switch the theme to Twenty Twenty-Three
- Deactivate all plugins except for MailPoet
Thank you!
Hi there,
Thank you for checking in!
I recommend researching if there are any options for setting up tax settings properly for your location. (Example article: https://devnodes.in/blog/wordpress/woocommerce-how-to-setup-gst-india/)
For our general guide on how to set up Standard tax rates: https://woo.com/document/setting-up-taxes-in-woocommerce/
I also recommend seeking any Woo communities based in India and see if you are able to find how others in the community handle similar situation. (I.e. https://wpmumbai.org/slack/)
I hope gives you some ideas and directions!
Forum: Reviews
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] No longer worksHi there,
Thank you for reaching out! Sorry to hear that you’re having this issue!
Can you please contact us via the contact form on our website https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
From there we’ll be able to troubleshoot the problem further via email.
Thank you!
Hi there @haize ,
Thanks for checking in with us!
On some devices (particularly mobile devices concerned with lowering data usage, or browsers/clients with strict privacy settings), their default behavior may require switching a setting to “Load remote content” or “Load images” — if the images are not loading because of a setting on the device/browser, then MailPoet wouldn’t be able to override those settings. Please check to see if there might be a button/option in the header of your email client to load images.
If images are not showing in Apple Mail, for instance:
– Check your Mail Privacy Protection settings.Â
– Check if Load Remote Content is disabled in Settings > Mail > Load Remote Content.
– Check if your site’s URL is blacklisted on any public blacklist: https://mxtoolbox.com/blacklists.aspx.ÂThere are a number of other things that can cause images not load as well. Please review our guide below to see if any of these points apply to your situation:
https://kb.mailpoet.com/article/370-images-not-displayed-in-emailsAs mentioned in that guide, one common cause is if the domain where the images are hosted is showing up on blacklists. Â In this case many devices (particularly Apple/iOS devices) will just not load the images. Â Checking here, I see your domain seems to be showing up on a few blacklists at the moment: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3agenuinelyem.com&run=toolpage
Â
I’d recommend checking with your host to see about getting off of those blacklists.Thank you!
Hi there @helenagwyn !
Thank you for checking in here! Could you please take a screenshot of this area you are looking into and share it with us via link?
Here are a few free options:
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Thank you!
Forum: Plugins
In reply to: [WooCommerce] HPOS order screen save action hookHi there @zuroma,
Thank you for checking in with us here!
At Woo support, I would like to note we would not be able to advise any customization-related questions.
As for your question, we are still in the process of putting together resources and documentation.
Here are some of the articles that mention such progress about HPOS:
- https://developer.woocommerce.com/2022/09/14/high-performance-order-storage-progress-report/?_gl=13ugnru_gcl_auNzk1MzQxOTQwLjE2OTYzNjk0ODU._gaMTYxMDk4MDM1OC4xNjk2MzY5NDg1_ga_98K30SHWB2*MTY5ODcxNTM4Mi42My4xLjE2OTg3MTYzODQuMC4wLjA.&_ga=2.241049987.1020930227.1698701978-1610980358.1696369485
- https://developer.woocommerce.com/2022/09/15/high-performance-order-storage-database-schema/
I highly recommend checking these articles and the developer website periodically for any updates.
You may also check in with other Woo communities:
- Slack community — https://woocommerce.com/community-slack/
- Facebook Group — https://www.facebook.com/groups/advanced.woocommerce/
Thank you for checking in!
Forum: Plugins
In reply to: [WooCommerce] Missing order info and customer missmatch due to HPOS?Hi there @antokru ,
Thank you for getting in touch with us. Have you reached out to WP Staging about this issue by any chance? If not already done, I recommend reaching out to them and see if they have any insight about this issue.
If not already, I highly recommend restoring the backup of the site. If you do not have an easy way to restore backup, I recommend checking out Jetpack VaultPress Backup which makes restoring super easy.
As for HPOS setting; I recommend enabling synchronization between
wp_posts/wp_postmetatables.That being said, it sounds like what really happened is that somehow staging database was pushed to the live site. I am very sorry you encountered this issue.
Thank you for reaching out to us here!
Forum: Plugins
In reply to: [WooCommerce Square] updated_checkout clears fields – usability issueHi there,
Thank you for checking in with us about this! This bug that is mentioned in this thread is planned to be fixed in the next version release 4.1.0. Please keep an eye out for changelog for the next version. — We currently do not have an ETA on when this version will be released. (Our developer team is still working on other tasks to release the version.)
Thank you for your patience and understanding!