Nami

Hi there @brthmrk ,

Thank you for getting back!

An inconsistent issue like this is indeed challenging to pinpoint the cause.

I recommend checking the following items:

– Check for any fatal error logs on the site: WP Admin > WooCommerce > Status > Logs > Select – Latest Fatal Error Log under drop-down (right side) > Click – View button (especially look for the date that such an problematic order was placed)
– Check Tools > Site Health to see if there are any warning messages there.
– Install Error Log Monitor – https://wordpress.org/plugins/error-log-monitor/ to monitor any PHP errors on the site
– Check on any caching plugin on the site or any caching feature for the hosting provider. Make sure you are exluding the following pages to be cached: My Account, Cart, Checkout
– Check for any modifications to Checkout page.
– Check for any custom snippets on the site that can modify Checkout behaviors.
– Check for any plugins that have to do with Cart, Checkout, Product quantity, etc.
– Check for any pattern in these orders (I.e. Happens only with particular payment method? Renewal order for a subscription? Any particular product?)
– Check wb browser’s Developer Tool > Console while you are on Checkout page, then look for any Console errors while you are on the page.
– Check Developer Tool > Network and see how HTTP requets are made on Checkout page (make sure to open the toop before going to Checkout, or refresh the Checkout page after pulling up the dev tool)

I hope this gives you some direction to troubleshoot the issue.

Thank you!

• This reply was modified 3 years, 9 months ago by Nami.
• This reply was modified 3 years, 9 months ago by Nami.

Hi there @vzard1 !

Glad to hear you were able to fix it!

As for the second question:

Are you referring to the plugin
Favorite Currency Switcher for WooCommerce Download
Currency Switcher for WooCommerce https://wordpress.org/plugins/currency-switcher-woocommerce/ ?

In that case, this is a third-party plugin so the best route for you to get help would be to reach out to the developer of this plugin directly.

Here is their support forum area: https://wordpress.org/support/plugin/currency-switcher-woocommerce/

We also offer a couple of Currency extensions on our WooCommerce.com marketplace:

WooCommerce Multi-Currency
Currency Switcher For WooCommerce

Thank you!

Hi there,

Thank you for checking in here on our forum!

WooCommerce is rather a content management system that handles products, orders, coupons, etc. Anything that has to do with the frontend of things is managed and defined by site’s theme/page builder plugins etc.

If these are product categories, you’d need some sort of custom field then figure out how to display them on the frontend. This is something WooCommerce plugin cannot do by itself. So you would likely need some sort of extension/plugin/customization to acomplish this.

For instance using Advanced Custom Field plugin: https://wordpress.org/plugins/advanced-custom-fields/ then figure out how to display such field on the frontend. (I.e. This is theier documentation: https://www.advancedcustomfields.com/resources/adding-fields-taxonomy-term/) — Please note this is a third-party plugin, so we would not be able to assist you.

Or you may reach out to your theme developer to consult further on this matter.

I hope this gives you some direction!

I am going to close the other duplicated post (https://wordpress.org/support/topic/show-starting-price/).

Thank you!

Hi there @simple8 !

Can you try setting up the product setting like this?: https://d.pr/i/3gbDcV

In short, you will need to set up “Free Trial” for 1 month so the recurring payment will start at the second month.

If you have any questions, please let me know!

Hi there @tradin !

The customer payment link is automatically generated.

You can obtain the link from the Order Editing page (as long as the order status is in Pending Status). Here is the screenshot: https://d.pr/i/oebkui (Right click on the link > Copy the link address)

As for the emails, you can install plugin such as WP Mail Logging – https://wordpress.org/plugins/wp-mail-logging/ and once you do, there will be WP Mail logs. Navigate to Tools > WP Mail Logs. Logs are not retroactive, so you will need to make sure the emails are first sent after the plugin is activated. Then check the logs to see the email.

Here is the WP Mail Logs view: https://d.pr/i/1yzAzn

Once you click on “View” button, you can view the email like this: https://d.pr/i/kPxUqg

I hope this helps!

Hi there @yologofun1 !

ShipStation is offered free of charge, and in order for you to have the ShipStation listed on your WooCommerce.com account, you can go to this page: https://woocommerce.com/products/shipstation-integration/?aff=10486&cid=1131038 and click “Free Download” button.

This should then list ShipStation as one of your extensions on WooCommerce.com account.

This would be helpful to have whenever you are contacting us from the link: https://woocommerce.com/my-account/create-a-ticket/ Once you have the extension on your account, the ShipStation will be listed on the dropdown on the support page.

Otherwise, you would not need free extensions to be connected to the site necessarily. This WooCommerce.com and the site connection is designed for paid extensions so the extensions can receive updates automatically.

I hope this clarifies a bit!

Thank you for checking in on this!

Hi there @gridm4 !

Could you please try the following?

– If you have Jetpack plugin installed, disconnect and re-connect.
– Make sure the site is on the live environment (vs. on local server)
– Are there any caching plugin/server-side caching enabled? (If so, disable temporarily to check)

If the above does not help, could you please open a ticket with us here?: https://woocommerce.com/my-account/create-a-ticket/

When creating a ticket, please include the URL to this forum thread.

Thank you!