Nami
Forum Replies Created
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Hi there @danrancan ,
Thank you for writing in our forum! This topic is outside of our support scope since it deals with modification and customization of the plugin, but I highly encourage you to reach out to other Woo communities about this:
- Slack community — https://woocommerce.com/community-slack/
- Facebook Group — https://www.facebook.com/groups/advanced.woocommerce/
You may also check out other resources and look up by keywords such as “Security headers CSP WordPress plugin” and see if you may find something that fits your objectives there.
Thanks for choosing Woo!
Forum: Plugins
In reply to: [WooCommerce] Call to a member function get_tax_class() on boolHi there @abitp
Thank you for following up with us!
Have you been able to carry out conflict testing as suggested previously? If not already, please try the troubleshooting steps:
- Create a staging site for troubleshooting (If you have any reason that you cannot do this, I recommend Check Conflicts – https://wordpress.org/plugins/check-conflicts/)
- Try placing an order to make sure you are able to replicate the issue.
- Conflict testing – Disable all plugins except for WooCommerce + Switch the theme to Storefront or WP default theme such as Twenty Twenty Three
- Try placing an order and see the same issue persists to happen.
Thank you for looking into this!
If you were unable to identify the issue by conflict testing, we have a partnership with Codeable who can be hired to carry out conflict testing on the site. — You may reach out to them specifically about this issue to seek further assistance and find out what may be going on the site.
For more information, please check out this page: https://www.codeable.io/partners/woocommerce/?ref=qGefA6
Thank you!
Forum: Plugins
In reply to: [WooCommerce] Problema con pedidos WoocommerceHi there @danius87
Thank you for checking in here! Could you please share more information on the steps on this issue you are looking into?
To summarize so far:
- User already has an account and they are logged in on your site
- They try to purchase a product
- The page returns with spinning wheel on Checkout page
- Then… does the Thank you/Order confirmation page show? Or are the users not able to complete the order?
Now I have some questions I would like to follow up with:
- When did this issue start happening? Any changes around the time this issue started happening?
- Do you only offer PayPal as payment method?
- Are you able to replicate the issue on your end?
Lastly, can you please share system status report with us?
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Click on “Download for support”. Then you are welcome to upload it to any cloud storage where we can access.
Thank you!
Forum: Plugins
In reply to: [WooCommerce] How to view products are that not categorized?Hi there @gemini23
Thanks for reaching out! To check on categories that are assigned to products (or any products without any categories), I recommend exporting the products as a CSV file and taking a look at the category assignments from there.
Please check out our documentation for this: https://woocommerce.com/document/product-csv-importer-exporter/#export
Once you export, you can open the CSV file, then you should be able to confirm which products has categories and which does not. I hope this helps!
Thanks!
Forum: Plugins
In reply to: [WooCommerce] Number of product downloads not countedHi there @raphael24 !
Thank you for the updates! This is great to hear you and your hosting provider were able to address the issue by modifying .htaccess file.
I am going to mark this thread as solved now. Have a wonderful day!
Forum: Plugins
In reply to: [WooCommerce] Woocommerce app – custom product fieldsHi there @wilnx005 ,
Thank you for reaching out about this!
I have submitted your feature request on our end. — Please note this is a way for us to communicate the product gap, and from there our product and developer teams will be reviewing the requests.
Thank you for sharing your valuable feedback!
Forum: Plugins
In reply to: [WooCommerce] Number of product downloads not countedHi there @raphael24 ,
Thank you for the updates! I understand you’ve already done conflict testing and the issue persists.
I believe at this point, the issue is not within the plugins or configurations of the plugins. I would suspect something on the hosting environment side that needs to be addressed.
What you can check for now:
- Install WP Crontrol – https://wordpress.org/plugins/wp-crontrol/ to monitor cron jobs on the site
- Check for Scheduled Actions and failed status of the jobs: WooCommerce > Status > Scheduled Actions > Failed (Check how many are failing if any)
I recommend reaching out to the hosting provider and asking for the following:
- How WP Cron jobs are managed and are there any WP Cron errors?
- Ask the host for any PHP error on the site.
Thanks!
Forum: Plugins
In reply to: [Eway Payments for Woo] Failed orders — possible bugHi there @silvercode @pietpompies @bubblinglava
Our developer is working to address the issue and it seems the fix release is relatively near us.
In the meantime, please stick to the current version of the plugin and cross-check the WooCommerce and Eway platforms for the orders.
I will mark this thread as resolved now — Please be on the lookout for the latest version of Eway plugin. 🙂
Thanks!
Forum: Plugins
In reply to: [Eway Payments for Woo] Failed orders — possible bugHi there @silvercode ,
Thanks for chiming in in this thread to inform us about the issue you are observing also.
Our developer team has been notified, and they have been investigating the issue further. — They were able to observe and reproduce the issue, but it is still a very early stage in identifying and assessing the issue, so I do not have much to share.
We appreciate you reporting the issue!
Forum: Plugins
In reply to: [Eway Payments for Woo] eway payment page freezingHi there @louisapple
Thank you for writing to us!
We are seeing several reports coming in about Eway plugin behaving as follows:
- Incorrect cc # entered (or incorrect CCV) + Attempt to place an order
- Failed order is created
- Correct cc # entered on the frontend at Checkout
- Transaction captured successfully
- Failed order stays Failed
Is this possibly an issue that you are observing?
So far, other merchants have communicated the orders remain as Failed status, but they have not mentioned they are seeing duplicated orders where customers are charged.
To further investigate and assess the issue, could you please open a ticket with us?: https://woocommerce.com/my-account/create-a-ticket/ (You’d need WordPress.com account to log into WooCommerce.com account)
I am going to mark our this thread as resolved, but we will continue via email exchanges. Thank you!
Forum: Plugins
In reply to: [WooCommerce] Problem with Eway Gateway for WoocommerceHi there @charbeltadros ,
Thank you for submitting your concern!
Could you please open a support ticket with us from here?: https://woocommerce.com/my-account/create-a-ticket/ (You will need a WordPress.com account to be authenticated with WooCommerce.com if you do not have an account already)
Please then include the following:
- Link to this forum post
- Share system status report as noted within the support page.
- Share the screenshot(s) of the problematic order like this: https://cln.sh/1KRXOx6IhKtyDR3QYs7x
- Please enable the logging for eway, reproduce the issue, and share the logs + screenshot of this test order
After you were able to reproduce the issue (enter incorrect cc number → enter correct cc number); you can look for the log for Eway plugin: WP Admin → WooCommerce → Status → Logs (Check the dropdown, and select the eway log that contains this test order you reproduced)
Please do not share logs in the public forum!
Thank you!
Forum: Plugins
In reply to: [Eway Payments for Woo] Failed orders — possible bugHi there @bubblinglava @pietpompies @rudolfl
Thank you for chiming in here to report what you are observing so far on the site.
Could you please open a support ticket with us here: https://woocommerce.com/my-account/create-a-ticket/ (You will need WordPress.com account to be authenticated with WooCommerce.com if you do not have an account already)
- Link to this forum post
- Share system status report as noted within the support page.
- Share the screenshot(s) of the problematic order like this: https://cln.sh/1KRXOx6IhKtyDR3QYs7x
Additionally, please enable logging for Eway plugin, then reproduce the issue you are observing (enter incorrect cc number → enter correct cc number); please include the log for Eway plugin from when this issue was reproduced: WP Admin → WooCommerce → Status → Logs (Please do not share logs in the public forum!)
Thank you!
Forum: Plugins
In reply to: [WooCommerce] Number of product downloads not countedHi there @raphael24 !
Thank you for getting back to us. This is certainly strange issue.
Have you already tried deleting WooCommerce plugin and reintalling it to see if that addresses the issue?
If not, there is a possibility the issue stems from else where such as theme/plugin conflict that is preventing WooCommerce to perform properly.
Thank you!
Forum: Plugins
In reply to: [Eway Payments for Woo] Failed orders — possible bugHi there @rudolfl ,
Thank you for reaching out about this issue you are facing!
Could you please open support ticket with us for this issue via our support portal?: https://woocommerce.com/my-account/create-a-ticket/
When contacting us, please make sure to include the following items:
- Link to this forum pos
- Share system status report as noted within the support page.
- Share the screenshot(s) of the problematic order like this: https://cln.sh/1KRXOx6IhKtyDR3QYs7x (Do not share this in the forum post!)
Thank you!
Forum: Plugins
In reply to: [WooCommerce Square] HPOS compatibility?Hi there @bignevola !
Thank you for checking in about this!
Yes, Square plugin is compatible with HOPS features.
Do you see any error on your site? If so, please open a support ticket with us here: https://woocommerce.com/my-account/create-a-ticket/
Thank you!