Get rates error

  • Resolved Dee Adesanwo

    (@bliteknight)


    1 year, 1 month ago

    There has been a change to the API calls for getting rates – when trying to get rates it will fail if no origin phone address does not exists. This was working yesterday but stopped working today.

    In the frontend I just see “Unexpected server error. retry”

    So I turned on logging to I see what was goin on that is when I saw this error:

    [17-Mar-2023 15:38:37 UTC] wcc_server_error_response Error: The WooCommerce Shipping & Tax server returned: Bad Request Phone number must be provided in the “Origin address” tab. ( 400 ) (WC_REST_Connect_Shipping_Rates_Controller)

    After I entered my phone number, it works again. The front end needs to be updated to reflect what the actual error is.

    • This topic was modified 1 year, 1 month ago by Dee Adesanwo.
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  • Plugin Support Nami Okuzono

    (@woonami)

    1 year, 1 month ago

    Hi there @bliteknight !

    Thank you for reaching out here!

    Could you please reach out to our support via the support page: https://woocommerce.com/my-account/create-a-ticket/
    When contacting, please include system status report and the link to this forum.

    To further comment on the issue; an issue like this could be due to conflict with the current checkout page as well. To rule out such a possibility, it is best to except for WooCommerce and WooCommerce Shipping and Tax plugins and see if the error code stays the same.

    Thank you!

Viewing 1 replies (of 1 total)
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