VeronaLabs's Replies - page 8

Forum Replies Created

Viewing 15 replies - 106 through 120 (of 217 total)

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Forum: Reviews
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Almost put us out of business

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi again @jbhphx,

Are you still using our plugin? 🙂

I wanted to make sure you have updated it to the latest version (v13.0.5)

Please let me know the result.

Happy Holidays!
Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Warning: Cannot modify header information

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi @bjrnet21,

Thank you for using our plugin.

Could you please update your plugin to the latest version (v13.0.5) and let me know the result?

Happy Holidays!
Best,

Forum: Reviews
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Fatal error

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi @lccwgtn @artphilia,

Could you please update your plugin to v13.0.5?

We worked hard through the holidays, even on the weekends, to fix all the problems on this version. So please let us know the result.

Happy Holidays!

Forum: Reviews
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] No longer recommendable

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi again @bsoftde ,

I understand the disappointment and we offered that to say we know how you feel and we are deeply sorry.
Please note that bugs are an inevitable part of the development process. Almost 200k users update the plugin to v13+ and they didn’t have any problem. So could you please give us another chance and do me a favor? Please update your plugin to v13.0.5 and let us know the result.

We work hard to fix all the possible problems and your happiness and satisfaction can be our Christmas gift because user satisfaction is our number one priority 🙂

We do our best to improve our plugin and our services to deliver the best experience for our users.

Happy Holidays!

Best,

Forum: Reviews
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Buggy and unresponsive support

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi @haydnjames ,

Thanks for your review. We are sorry for everything that happened recently. I understand the disappointment.
User satisfaction is always a number one priority for us and we deeply regret this incident.

Could you please give us another chance?:) I want to ask you to do me a favor and update your plugin to the latest version, 13.0.5 and let us know the result. Because recently we work hard, even on the weekends and holidays, to fix all the problems. And that was the reason we were too busy to answer all the questions here and be responsive.

We understand how frustrating this can be. As customer happiness is important to us, we are willing to offer a free license as a Christmas gift 🙂 (you can choose which add-ons you would like.)

We are striving to improve our plugin and our services to deliver the best experience for our users.

I assure you we do our best to fix all the possible problems in the upcoming updates.

Happy Holidays!

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] How to purge all data from WP Statistics

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi,

Thank you for using our plugin and sorry for the late response. We were busy because of our new update.

Please check out this screenshot:
https://www.dropbox.com/s/n295dxbeqn0mcg2/purge-wpst.png?dl=0

Happy Holidays!

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] WordPress database error in Plugin: WP Statistics 13.0.2: table visitors not upg

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi @cacadril,

We resolved the problems and released the new version 13.0.5. Could you please update the plugin?

Happy Holidays!

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Incorrect online users and visitor count

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi everyone,
@kolliat @vormwmik54 @thisisnotmyusername @mike

We released the new version 13.0.5. Could you please update the plugin to the latest version and let us know the result?

Happy Holidays!

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] FATAL ERROR

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi,

Sorry for the late response.

Could you please update your plugin to our latest version 13.0.5? We resolved the problems.

Please let us know the result.

Belate Merry Christmas! @aegirr @sachser19640628 🙂

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] ok for some and ko for others

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi,

Thank you for using our plugin, and sorry for the late response.

We released the new version: v13.0.5

Please update your plugin and let us know the result.

Belate Merry Christmas! 🙂

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Conflict with Woocommerce

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi,

Thank you for using our plugin.

Which version do you use?

Looking forward to hearing from you.

Belate Merry Christmas!

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Is this good to Update WPStatistics Plugin

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi again,

Did you test our latest version Paul? We released v13.0.5 and we resolved the problems in this version.

Please test it and let us know the result.

Belated Merry Christmas!

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Note for the New Version (upper than v13.0)

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi again,

We are working hard to fix all the issues.

Please make sure you delete/purge all the cache of the plugin @n1try.

Let me know the result.

Happy Holidays!

Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] Is this good to Update WPStatistics Plugin

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi,

Thank you for using our plugin.

Please note that 200k users updated the plugin to 13.0.4 and only a few of them faced issues and we have been trying hard to fix the issues and make them satisfied as well, and keep the plugin totally clean and useful.

So I can offer to update the plugin and check it out yourself.

Please let me know the result.

Happy Holidays!
Best,

Forum: Plugins
In reply to: [WP Statistics – Simple, privacy-friendly Google Analytics alternative] error Rest API WP-Statistics

Plugin Author VeronaLabs
(@veronalabs)

5 years, 4 months ago

Hi,

Thank you for using our plugin.

Which version of the plugin do you have? WP-Statistics v13+ might not be compatible with some of the PHP versions. So make sure your PHP version is not lower than PHP 7.3.

Also, are you using Hide My WP plugin? Please check out the below link and see what notice you get:
site.com/wp-json/wp-statistics/v2/enable?connect=wp-statistics
You should get enable. Otherwise, REST API is not active on your website.

Please let me know the result.

Best,

Viewing 15 replies - 106 through 120 (of 217 total)

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