Christina Fuchs
Forum Replies Created
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Hi Robert,
we have a fix for this problem. If you want, you can test it as soon as we have a beta version for the next release. Just sign up for our beta tester newsletter to get noticed
https://backwpup.de/wir-suchen-beta-tester-fuer-backwpup/ German or
https://backwpup.com/become-backwpup-beta-tester/ for English.Cheers,
ChristinaHi,
of course we want our users to be happy and always give them the best answer we can give. Unfortunately we do not have another answer at this moment for this problem and also cannot promise you that we will have a solution for this problem soon. Sometimes things are not that easy to solve. And you already got an answer from someone from BackWPup development.
You say other websites owners have this problem since june, so it is probably not related to the latest version.But you can try to revert to the previous version and check if the problem is there too. Then we have more information.
Can you please link the posts of the other users having this problem? This would help us to understand the problem better.
It does not help anyway, if you try to force an answer on every channel we have. Thanks for your understanding and for using our free plugin.
Kind regards
ChristinaHi Rachel,
I answered to the email you send us. The last warning indicates a lack of space.
Kind regards
ChristinaForum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Want to follow symlinksHi,
please have a look to this tutorial. The second option is probably what you are searching for: http://docs.backwpup.com/article/220-warning-link-not-following
Kind regards
ChristinaHi sarumbear,
please read this topic to understand the problem: http://stackoverflow.com/questions/19376136/amazon-s3-your-proposed-upload-is-smaller-than-the-minimum-allowed-size/19378542Does your backup work, if you do not use the multipart upload for uploading a file? Checkbox is on settings page “To:S3 Service”.
There were no changes in BackWPup regarding S3 multipart upload during the last 2 releases. We will open an issue and let a developer check this.
Kind regards
ChristinaForum: Reviews
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Too Many ErrorsHi Andrew,
thanks for your feedback. What kind of errors do you have with GDrive? As you are Pro user you can use the support on backwpup.com to get help.
Kind regards
ChristinaHi,
you could try to temporarily enable WordPress debugging on one of the sites as described here: https://codex.wordpress.org/Debugging_in_WordPress, so add to wp-config.php
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );and check the file wp-content/debug.log afterwards.
And save the backups to another destination (e.g. Dropbox) and check if that happens there too.
Kind regards
ChristinaHi,
you could try to temporarily enable WordPress debugging on one of the sites as described here: https://codex.wordpress.org/Debugging_in_WordPress, so add to wp-config.php
define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );save the S3 credentials again and check if there is an output in the file wp-content/debug.log.
Kind regards
Christina- This reply was modified 9 years, 2 months ago by Christina Fuchs.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Problem with upgrade to 3.3.7Hi,
thanks for your proposal. We will discuss this and let you know, if we will implement these features.
Regards
ChristinaForum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Dropping S3 Secret Key dataHi mickey,
after update to 3.3.7 the credentials lost in 3.3.6 come back. You do not need to reenter.
Kind Regards
ChristinaHi Bet,
Thank you very much for your test, this helped a lot. In future you can do a lot of tests if you want. Just subscribe to our new BackWPup Beta Tester Newsletter which you can find here: https://backwpup.com/become-backwpup-beta-tester/. And we will inform you, when we have a beta version available.
Cheers
ChristinaHi,
please wait until tomorrow 🙂 The release is ready for rolling out.
Cheers
ChristinaHi,
this warning will be fixed in the next version.
Cheers
ChristinaHi @all
there is a known bug which causes lost of password for S3 and ftp. If you have this bug after you update, you need to reenter the password. There will be a release next week fixing that.
Best regards
Christina