Elvira K.
Forum Replies Created
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Hi there @s_ceative,
Please reach out to use via the link above or share your site’s URL so I can email you the details.
Cheers!
Hi there @mgoerls,
Thanks for getting back to us!
Note that we do not provide support with plugin customizations: https://www.mailpoet.com/support-policy/
As my colleague mentioned earlier, if you need help with custom code and adding new functionality to the plugin, you can reach out to someone from Codeable.
Cheers!
Hi there @mgoerls,
If you have a paid plan, feel free to contact us via our contact form for Premium users: https://www.mailpoet.com/support/premium/
However, please note that even for Premium users, we do not provide support with plugin customizations: https://www.mailpoet.com/support-policy/
A missing compatibility with a third-party plugin is not exactly a bug in our plugin. Our dev team is now focused on releasing new features and fixing existing bugs instead.
As my colleague mentioned earlier, if you need help with custom code, you can reach out to someone from Codeable.
Cheers!
Hi there @renato6,
You can save them to your Media Library and add to your emails from there.
Let us know how it goes!
Hi there @fod85,
Thanks for getting back to us!
Can you please check if you have two custom fields for the privacy checkbox in MailPoet? That would explain why two of them appear. If yes, please remove one of them: https://kb.mailpoet.com/article/313-how-to-remove-created-custom-fields-from-mailpoet-3
Let us know how it goes!
Hi there @1colin1,
Thanks for reaching out!
Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.
We’ll be able to take a closer look there.
Cheers!
Hi there @flavio_nc,
MailPoet doesn’t yet support Dark Mode and some clients can indeed force color changes to the emails due to it being enabled.
Please vote this feature request up and leave a comment so our Product team sees demand for this feature: https://mailpoet.canny.io/feature-requests/p/dark-mode-styling
Cheers!
Hi there @bjones9942,
Thanks for reaching out!
Can you please confirm that the issue persists with the default Twenty Twenty theme and only two plugins enabled (and updated to the latest versions): MailPoet and The Events Calendar?
Looking forward to hearing back from you!
Hi there @ravanh,
It’s not possible to change that with the MailPoet plugin out of the box.
However, you can use Google reCAPTCHA instead to avoid separate page load for CAPTCHA page: https://kb.mailpoet.com/article/182-add-captcha-to-the-mailpoet-subscription-forms
Let us know if you have further questions!
Hi there @drawbox,
Thanks for getting back to us!
I added a new WordPress user on my test site but I see the correct First Name for it in MailPoet.
Can you please advise if you’re using any third-party registration form on your site that adds these WordPress users? Also, if you add a WordPress user from wp-admin > Users > Add New, do you see the same issue?
Looking forward to hearing back from you!
Hi there @mjolkon,
Thanks for reaching out and I apologize for the late reply.
I saw that following these steps solved it for some users with a similar error (“MailPoet requires write permissions inside the /wp-content/uploads folder.”): http://cengizekimci.com/wordpress/fixedunable-to-create-directory-wp-content-uploads-is-its-parent-directory-writable-by-the-server-in-wordpress/
Your hosting company should also be able to help you with the correct configuration of your custom Uploads folder.
Hi there @ildomandatore,
No, MailPoet doesn’t have any interface for replying to your form submissions as it’s a newsletter and marketing tool.
Please don’t hesitate to contact us back if you need further assistance.
Enjoy the rest of your day and stay safe!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] mobile friendly?Hi there @albusx,
Thanks for getting back to us and I apologize for the late response.
I couldn’t’ see your form, but you can use this CSS code to adjust your form’s appearance on mobile:
@media (max-width: 500px) {
#mp_form_popup1 {
width: 90%;
min-width: 90%;
}
}Note that you need to change #mp_form_popup1 to your actual form’s ID that you can find in your page source.
If it doesn’t work, they can try adding
!importantto it:@media (max-width: 500px) {
#mp_form_popup1 {
width: 90% ! important;
min-width: 90% !important;
}
}Hope it helps, please let us know if you need further assistance!
Hi there @mickaelmaury,
Thanks for reaching out and I apologize for the late reply!
It looks like your server has a limit on the number of active connections it can do to your database.
In order to fix this you’ll need to ask the support staff of your hosting company to increase this limit in your MySQL configuration.
Let us know how it goes!