Hello I need help with [mailpoet_manage_subscription] look. The input fields overlap, but much worse is that there are 2 x privacy policy checkboxes at the bottom, the second of which is only partially displayed. But both are a required field. I have no idea how to delete the second one. Can someone help me please? Greetings Katrin
That’s odd! Looking through the HTML/CSS of your Manage Subscription page, it looks like the shortcode was added through Elementor editor, right? I believe those issues are some kind of conflict with Elementor.
Would you please test placing the [manage_subscription] shortcode in the default WordPress editor and disable Elementor temporarily and check if you are able to reproduce the issues you described?
Hello @guicmazeredo Thanks for your help. I have deactivated Elementor (including all other Elementor plugins), but this double checkbox remained. The overlapping of the checkboxes does not appear today, but now the input fields overlap….
the problem with the doubled checkbox for privacy occures with the [mailpoet_manage_subscription] shortcode. It is not in a field that I designed and as far as I know I can’t customize the mailpoet-subscription-shortcode?
the problem with the doubled checkbox for privacy occures with the [mailpoet_manage_subscription] shortcode. It is not in a field that I designed
All the fields displayed on the MailPoet Manage Subscription page come from the MailPoet form. This means that if you have any form containing a custom field for a privacy checkbox, it will be displayed on this page.
Hello I have the feeling that we do not understand each other properly. The problem with the double checkbox occurs on the “Manage my Subscription” page. This page was created automatically by MailPoet. I can’t edit it (except maybe with CSS, which I haven’t done). I just created a separate Elementor-page for the Manage Subscription Page and put the shortcode [mailpoet_manage_subscription] in the field + a headline and a picture – that was it. It looks like this: https://your-local-hero.com/wp-content/uploads/2023/03/Bildschirmfoto-2023-03-29-um-12.16.47.png
You write: All the fields displayed on the MailPoet Manage Subscription page come from the MailPoet form. What do you mean by THE form? I have several forms for newsletter registration. But I have not created a form for the manage subscription page.
By the way, the word that appears on the 2nd checkbox is wrong! That is not German. It says “Datenschtu”, which is not a German word. It must be called: DatenschUTZ, I looked at Loco Translate to see if I made this mistake, but didn’t find anything there. So, no clue what happened there.
Please help me to get rid of the second checkbox. And please keep in mind that the error does not occur in any of my created forms, only in the one automatically created by Mailpoet. All my own forms are correct with only one checkbox.
The problem with the double checkbox occurs on the “Manage my Subscription” page. This page was created automatically by MailPoet. I can’t edit it (except maybe with CSS, which I haven’t done).
All MailPoet custom fields are displayed on the Manage Subscription page by default. Even if you don’t see all of them in your actual forms, they can still exist in MailPoet.
To check that, please: – go to MailPoet > Forms > Add New; – browse for fields by clicking on the “+” icon and go to the Custom Fields section; – do you see several custom fields for your privacy checkbox?
If yes, select it and then click on the Delete this custom field link in the Custom field settings:
After it’s deleted, you can remove the form you just created.
