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Forum Replies Created
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Forum: Plugins
In reply to: [Meta for WooCommerce] Same Event ID Received for many InstancesHi @sovlow, sorry to hear about the trouble.
We’ve seen a similar issue caused by users adding pixel tracking code multiple times.
Could you please double-check that you’re not manually adding a Facebook pixel or Pixel event through your site’s header.php or another Pixel extension (Aside from the Facebook for WooCommerce extension)?
If not, this may be related to a bug that our developers are currently working on. You can learn more about that here:
https://github.com/woocommerce/facebook-for-woocommerce/issues/1722
Please let us know here if you have more details to add so we can investigate further. Thank you.
Forum: Plugins
In reply to: [WooCommerce] Refund Amount Field “Grayed Out”Thanks for the clarification @iwanwilaga.
Currently, this does require a manual calculation. It would be great to have you add this to the Ideas Board, which is where the WooCommerce developers go to look for future plugin features and improvements.
You could add these details to this idea which is related, or you are welcome to start a new post there if it is more appropriate: https://ideas.woocommerce.com/forums/133476-woocommerce/suggestions/37652503-bring-back-the-old-refund-system-or-auto-calculat
Forum: Plugins
In reply to: [WooCommerce] Refund Amount Field “Grayed Out”Hi @iwanwilaga, when you enter the Qty to be refunded, the tax should be automatically calculated.
Screenshot: https://d.pr/i/jGHjnC
This is the default behaviour in WooCommerce.
Hi @miroruse,
Thanks for your question – I have reproduced this on my test site and confirmed it’s a bug with how the inventory is working.
You’re right, it does seem weird!
I’ve logged the bug with the developers so they can take a look.
You can follow the issue here: https://github.com/woocommerce/woocommerce/issues/25387
Thanks again for taking the time to report this. I’m going to mark this as resolved while the developers look into it. You’re welcome to comment on the GitHub issue if you’d like to add further details, or open another thread if you have further questions for us.
Cheers
Hi @xanathon, I’m sorry that you did not get the support you were expecting here. I’ve searched the system for your username and the only ticket I found was from January regarding a different topic.
Could you please confirm the email address you contacted us from?
Forum: Plugins
In reply to: [WooCommerce] Database update 3.6.5 to 3.7I’m sure it will, thanks for sharing @spiraledgeuk!
Glad to hear it’s working for you now 🙂Forum: Plugins
In reply to: [WooCommerce] Address data autocompleteWe haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Forum: Plugins
In reply to: [WooCommerce] Canadian PST no displayed on shopping cartHi @ligicar to show the taxes separately, un-tick the box ‘Cumulable’ (Compound).
This is correct for Canadian taxes, which are both applied to the cost of the products, rather than charging QST on the GST itself.
Forum: Plugins
In reply to: [WooCommerce] Clear the cartHi @safnayardd please review the caching on your site or server – the cart and checkout pages should be excluded from cache to prevent this problem.
For details, see https://docs.woocommerce.com/document/configuring-caching-plugins/
Forum: Plugins
In reply to: [WooCommerce] Tax Disabling Error in WooCommerceHi @aetherrose sorry to hear about the trouble. Thanks for the error log, although it doesn’t appear to be related to the problem you’re seeing with the tax setting.
That problem is most likely caused by a conflict – can you try deactivating your other plugins, and switching to the Storefront theme. Then try disabling taxes. Once that’s done you can switch the theme back and reactivate the plugins, and hopefully the tax setting holds! https://docs.woocommerce.com/document/how-to-test-for-conflicts/
I’d also check for caching plugins on the site or server, sometimes these can make settings sticky.
Forum: Plugins
In reply to: [WooCommerce] Products and shipping method based on countryHi @acozme yes you can do this with Conditional Shipping and Payments plugin: https://woocommerce.com/products/conditional-shipping-and-payments/
Hi @chad171 are you using the Stripe integration by WooCommerce?
We have not had any other reports of this, no. If you do see it again or you’re able to reproduce the error, please let us know via https://woocommerce.com/my-account/create-a-ticket/?form=ticket
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Forum: Plugins
In reply to: [WooCommerce] Translate product attribute slugsHi @mattiasf are you using WPML or similar to create the different language versions of your products? The slug is not usually translated in core WooCommerce, because it comes directly from the product details.
If you’re using WPML or similar please contact their support team who should be able to assist – perhaps there is a setting to change this.
Forum: Plugins
In reply to: [WooCommerce] Missing attributes and old attributes in Product ImportHi @mattiasf, to delete the old attributes, go to WooCommerce > Status > Tools, and click Delete orphaned variations
Link to image: https://cld.wthms.co/rejwEXSometimes these get left behind when products are deleted. Hope that helps!