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Forum Replies Created
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Forum: Plugins
In reply to: [Meta for WooCommerce] Product sets not syncingHi @shadician, thanks for sharing the details here, and I’m sorry to hear you’ve run into this issue.
The inability to create product sets is currently a known bug in the plugin, and our developers have it queued to review. You can follow along with the bug report here: https://github.com/woocommerce/facebook-for-woocommerce/issues/1993
Regarding the category, please enable logging in the plugin settings so we can see what’s happening there. After the next sync (up to 15 minutes), please check the log under WooCommerce > Status > Logs – you’ll find Facebook listed in the drop-down on the right.
Use CTRL or CMD +F to find any references to ‘error’, ‘500044’ or ‘category’. Let us know what you find.
Forum: Plugins
In reply to: [WooPayments: Integrated WooCommerce Payments] Remove WooCommerce AccountHi @ocbroadband, thanks for reaching out.
Please send us a ticket, including the email address that you used on your account, so we can investigate further.
You can do this from WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread. We will be able to help you further there.
Forum: Reviews
In reply to: [Google for WooCommerce] Not able to get through setup.Thanks for the update @djmisha and sorry to hear about the new error!
Could you go to WooCommerce > Status > Logs and see if there is anything relevant within a google-listings-and-ads-xxxx.log file?
Some errors may have been logged if there were failures to communicate.
Forum: Plugins
In reply to: [Meta for WooCommerce] Occasional site blocking issuesHi @urosavalonking, thanks for your report.
This is not a known issue, so it would be helpful to get some additional details from you please.
Are there any errors triggered at the time of the spikes? Please check under WooCommerce > Status > Logs – in the dropdown list at the top-right of the page, check for Fatal Errors log, as well as the Facebook log itself.
Do you have a large number of products on your store? Have you been making large updates to those products recently?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
If you’d prefer to send these privately, please open a ticket – you can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @noumedem thanks for sharing the details with us.
Looking at the log you shared, it shows that Stripe is querying the customer list. It doesn’t appear to show the transaction itself is being tried.
Could you please switch back to test mode, and see what the log shows when you process the test transaction?
Then, switch back to live mode, and ensure that the settings update to reflect your live key and secret. Attempt to place your order following the same steps as you did in test mode. Does the log show the transaction now?
If not, there may be something on your site that’s preventing Stripe from placing the transaction. To find out what that is, temporarily switch your theme to a default like Storefront, and deactivate all the plugins, leaving only WooCommerce and Stripe active. (For more details, see https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
In that state, are you able to process the transaction? If so, you have a conflict. Switch your theme back, and try again. Then, add the plugins back one at a time, trying again in between, until you find the culprit. Then you can troubleshoot further.
Thanks for the details @enode.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
If you’d prefer to send this directly, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [WooCommerce Square] Import Custom AttributesThanks for the update @adwjoe
I’ll leave this thread open so you can add your findings here for others to reference.
Forum: Plugins
In reply to: [WooCommerce Square] Adding New Product Via Square AppHi @xonnie316,
Yes, when Square is the system of record, products entered there will be sent to WooCommerce when it syncs.
You can also push them to WooCommerce with a manual sync from WooCommerce > Settings > Square, on the Update tab.
For more details, see https://docs.woocommerce.com/document/woocommerce-square/#section-10
Forum: Plugins
In reply to: [Google for WooCommerce] Mapping desired Google AttributesHi @cassi0712,
To copy the data from the attributes to the Google app fields, you could export your product data to CSV, following the steps here https://docs.woocommerce.com/document/product-csv-importer-exporter/
Be sure to include all custom meta in your export.
Then, in the spreadsheet, you can copy the attributes to the Google fields. Finally, re-import your products to update the data.
Hi @tkenichi,
That is indeed an unexpected move. I was unable to reproduce it on my test site here. I used a non-existent email address, however the order completed successfully without an error, and I see the payment completed page https://d.pr/i/gaGC0M
Please enable debug logging under WooCommerce > Settings > Payments > Stripe, then try your test again.
Next, take a look under WooCommerce > Status > Logs, and look for Stripe in the dropdown. This may provide further information on what’s happening.
While you’re on that page, check whether there’s a Fatal Errors log as well, which may provide further clues.
The internal server error can often mean a conflict with another plugin, or your theme.
To troubleshoot this, we recommend a conflict test as described here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Once you’ve found the plugin causing the problem, you’ll be able to troubleshoot further.
Hi @zach21uk,
I tried to reproduce this on my test site, however usernames cannot be changed in WordPress, so I was unable to follow the steps provided (https://d.pr/i/QJf4gc).
Could you confirm where you’re changing the username please?
We asked about the migration because it sounds like the customers’ payment tokens may not have been migrated correctly from the table wp_woocommerce_payment_tokens, preserving the link to the correct user_id.
One way to fix this would be to correct the tokens in that table in the database, matching them to the tokens in Stripe. Otherwise, it should be resolved when the customer makes a new purchase and re-enters their card number.
Forum: Plugins
In reply to: [Google for WooCommerce] error loading Google accountHi @eijim,
Google Listings and ads works in many countries – please check the list here: https://support.google.com/merchants/answer/160637?hl=en
There may have been a network communication error. Could you please try again to make the connection?
Please try logging into your Google account in another tab – does that work? Next, try connecting your site again once you’ve already signed in.
Forum: Plugins
In reply to: [Google for WooCommerce] Unable to insert site verificationHi @basso1,
It would be helpful to see your complete status report, as shown at WooCommerce > Status.
To send this privately, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [WooPayments: Integrated WooCommerce Payments] Error Message – Jetpack ?Thank you @lalanyc.
Usually, no you don’t need to install anything extra to connect to WooCommerce Payments. However, sometimes the connection isn’t working properly, so we need an extra plugin.
Could you please download Jetpack, and install it on your site?
https://wordpress.org/plugins/jetpackOnce you’ve done that, you will be offered different plans – scroll to the bottom to find the free plan, which is all you need to connect.
Next, try connecting WooCommerce Payments again. Let us know how you go.
This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.
I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.
You can also visit the WooCommerce Facebook group or the
#developerschannel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.